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“Great hotel at an excellent price”
Review of Hotel UR Portofino

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Hotel UR Portofino
Ranked #38 of 74 Hotels in Palma de Mallorca
Certificate of Excellence
Reviewed 5 May 2013

I just returned from a weekend at the UR Portofino and it was great. My room (the "superior double") was okay- very clean but basic, on the small side, with a nice view of the ocean. My travel partners had a triple, which was nice, and had a great balcony that wrapped around half of the hotel. We enjoyed the location in Palma, close to the sea and I short drive from the center of the city. The staff (especially Davinia at the front desk) was friendly, helpful, and spoke great english. There was a beautiful bar, nice bar, and delicious breakfast buffet (though we didn't love our lunch at the restaurant). My only major issue was the wifi access. Part of the reason I chose this hotel was the free wifi, which, as other reviewers have noted, doesn't really work if you're on the higher floors of the hotel. The staff would not admit that this was an issue, and just kept giving me codes and saying the router was being reset, despite the fact that I couldn't even get a signal from my room (on the 4th floor) or my friends' on the 3rd floor. It worked perfectly from the lobby though.

If wifi is not a priority, I'd definitely recommend staying at the UR Portofino.

Room Tip: request a room on the lower floors if you need wifi access.
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  • Stayed: May 2013, travelled with friends
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Thank Jenf12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Gerente at Hotel UR Portofino, responded to this reviewResponded 13 May 2013

Dear clients,,

Thank you very much and we really appreciate your comments and I will share your information with my team.

Regarding the Wifi conection I am please to announce that we have updated the wifi terminals. I hope you can experience at your next visit to Palma.

Sunny regards from mallorca

GM

GM

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221 - 227 of 555 reviews

Reviewed 2 May 2013

I recently returned from a two-night stay at this hotel and will definitely be returning. It's well located for the beach and for Palma itself (buses every 15 minutes nearby and walkable along the seafront if you wish). The room was clean. bright and comfortable with a good view over the sea. I had a little issue with the wi-fi but that was quickly sorted out. The staff were welcoming, pleasant and efficient and there was a good selection of breakfast items.

  • Stayed: April 2013, travelled solo
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1  Thank Iainlamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Gerente at Hotel UR Portofino, responded to this reviewResponded 13 May 2013

Dear Clients,

Thank you very much, we really appreciate your comments and that you spend the time to give us your feedback.

Regarding the wifi conection, I would like to inform you that we have updated the terminals. Hope you will experience it at your next trip to Palma.

With kind Regards
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2013

We have stayed here for two nights. The hotel is located very good on the Island. The first day of our stay we walked towards Palma de Mallorca, which takes about 1.5 hours, but it is a very nice walk on the boulevard near the sea. We took the bus back at night ( 20 mins, 1.50 euro per person)

The staff of the hotel is very nice and they speak very good English. The breakfast is excellent and the hotel rooms are clean and modern. There is enough parking space near the hotel. Also lots of restaurants and you will be laying on the beach in 1 minute from the hotel.

  • Stayed: April 2013, travelled with family
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Thank Boy227904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Gerente at Hotel UR Portofino, responded to this reviewResponded 13 May 2013

Good evenning,

Muchas gracias for your comments and we are very happy to read that you enjoyed your stay at the UR Portofino Hotel.

If you plan your next trip to Mallorca, we like to welcome you again.

Kind regards
GM

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Reviewed 26 February 2013

I just booked my return trip. I stayed here last summer and loved it. Just far enough outside the center for easy parking. Take the car on daytrips. At night walk to Portixol, bus to Placa Reina. Very local atmosphere in Rabassa, very mallorquin. Local beach right there. Helpful and friendly front desk. Hello Clara.

  • Stayed: August 2012, travelled solo
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1  Thank eurodollars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Gerente at Hotel UR Portofino, responded to this reviewResponded 23 April 2013

Dear client,

Thank you for your nice comments and we hope to welcome you back soon again at the UR Portofino Hotel.

I will say hello to Clara!

Warm regards,

GM

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Reviewed 10 February 2013

We stayed here in August 2012. The rooms were pleasant, the hotel is nice, the staff friendly and helpful. The pool was great, the nearby beach was busy but a pleasant atmosphere. We loved the location - slightly out of town, so quieter generally which is what we wanted. Nearby restaurants were good. As already raved about in previous reviews, the hotel's lasagne is awesome! We walked to Palma once, jogged once and cycled once.

My only quibble would be that the wi-fi is very poor in the room we stayed in, and the internet access on the computers in the lobby was inconsistent - I twice had to go to reception for refunds as it cut off way in advance of the time running out.

  • Stayed: August 2012, travelled as a couple
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1  Thank Kevin_Manchester_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Gerente at Hotel UR Portofino, responded to this reviewResponded 18 February 2013

Dear Clients,

Thank you very much, we really appreciate your comments and that you spend the time to give us your feedback. On behalve of the whole team we would like to say " Muchas Gracias".

Regarding the wifi I would like to announce that we are planning to update it to improve the conexion. Hope it will be ready for your next trip to Palma.

We hope to welcome you soon again and sending you sunny regards from Mallorca

GM

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Reviewed 24 November 2012

We had a five day break at the UR Hotel Portofino last month and we thoroughly enjoyed our stay. The Hotel is so well placed for a walk along the beach but is also conveniently situated for local shops. A bakery higher up the road and just a little further, an assortment of shops including Supermercados. Within easy walking distance as well for the bus into Palma or to Ca'n Pastilla and Arenal going the other way.
The hotel staff could not be faulted. Davina was exceptionally helpful and they all were so pleasant and welcoming. Our room was spotless as was the rest of the hotel. No hesitation in recommending this for a holiday.

  • Stayed: October 2012, travelled as a couple
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2  Thank Pinkygirl8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Gerente at Hotel UR Portofino, responded to this reviewResponded 18 February 2013

Dear clients,

Thank you for your nice comments and we hope to welcome you back soon again at the UR Portofino Hotel.

Warm regards,

GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2012

We stayed here last year when over for the Palma marathon and were so happy with the hotel we booked again this year.
The management staff, reception staff, maintenance staff, cleaning staff were, without exception, courteous and efficient.
The hotel was clean, and because I took a swim every day they made sure the pool was immaculate each day. Since it is ebnd of season and the hotel is shortly closing for the winter break this was much appreciated.
We thought the restaurant which is independent of the hotel but under the same roof was excellent. Staff were outstanding. One tip, if you are having pizza or lasagne, share because the portions are huge. Outstanding value for money.
I honestly can't fault this hotel and we will definitely stay again next year.

Room Tip: We took what was allocated.
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  • Stayed: October 2012, travelled with family
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1  Thank frasjas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Gerente at Hotel UR Portofino, responded to this reviewResponded 18 February 2013

Dear Guest,

Muchas gracias for your comments and we are very happy to read that you enjoyed your stay at the UR Portofino Hotel.
If you plan your next trip to Mallorca, we like to welcome you again.

Kind regards,

GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel UR Portofino

Address: Calle Trafalgar 24, 07007 Palma de Mallorca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#4 On the Beach Hotel in Palma de Mallorca
#18 Business Hotel in Palma de Mallorca
#20 Romantic Hotel in Palma de Mallorca
#23 Family Hotel in Palma de Mallorca
#36 Luxury Hotel in Palma de Mallorca
Price Range: £60 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel UR Portofino 4*
Number of rooms: 66
Official Description (provided by the hotel):
UR Portofino**** The UR Portofino Hotel is situated in the area of Ciudad Jardin, one of the closest beaches to the city of Palma de Mallorca. Its strategic location near the airport and few minutes away from the city, make it a perfect combination of functionality and comfort. The Bay of Palma is famous for the practice of aquatic sports such as windsurfing, stand up paddle, kayaking, sailing, etc.. Around the hotel, you can rent the necessary equipment for the practice of them. A total of 66 rooms make up this beautiful and comfortable hotel, which has been decorated in a pure contemporary style. An exterior swimming pool as well as free wireless Internet access in all areas of the building and a free safety deposit box in the room are also some of the services available. The Restaurant UR Portofino is located inside the hotel. Which offers a wide choice of seasonal Mediterranean cuisine, open to the public, with a separate entrance from the main street. It has its own bar with an outside terrace overlooking the swimming pool and offers guests the chance to enjoy a drink on the terrace at the sunset. The hotel UR Portofino is only a few metres away from the nearest beach and the sea promenade which starts at the yacht club in the city and stretches all the way to Playa the Palma, passing by the Cathedral, and the areas of el Portixol, Molinar, Ciudad Jardin, Can Pastilla and el Arenal. One can take a relaxing long walk, skate or cycle along the promenade or simply sit down by the sea and enjoy the breathtaking views. Also from the hotel reception can be arranged any special request of the guest, boat trips, rent a car, excursions around the island, winery tours, visit to the Caves of Drach, etc. ... more   less 
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Also Known As:
Hotel Ur Portofino Urban Sea
Hotel UR Portofino Palma De Mallorca, Majorca

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