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“Disappointing room in a nice hotel;”
Review of Hotel UR Portofino

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Hotel UR Portofino
Ranked #29 of 74 Hotels in Palma de Mallorca
Certificate of Excellence
Dublin Ireland
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Disappointing room in a nice hotel;”
Reviewed 13 May 2014

This is a small, pleasant, modern hotel with a great location just 1 minute from the the beach. It is very close to the airport so be aware that there is airplane noise all day until late at night. With the windows shut it was not a problem to sleep but light sleepers would not be able to leave the window open. I was in the annex where rooms are very small - there is very little space around the bed (which was comfortable with good pillows and sheets). It was a squeeze to access the balcony (which overlooked the fans and vents of neighbouring restaurants. Those rooms not on the beach side have a poor view and those on the ground floor are quite dark so be very careful when booking. The bathroom was tiny - sitting on the loo one could rest one's head against the opposite wall! That said, it was spotlessly clean with good towels and a great shower. Also, the walls between the rooms are are very thin and the room doors slam a lot. The reception areas are relaxed with a casual/beach vibe. I didn't eat or drink there but the small bar area was pleasant and the breakfast spread looked fine. Staff were friendly. A couple of quibbles: 3pm checkin is late and my room was not ready until 3.20pm. Internet access from the lobby area is very expensive.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ljasmine21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director General at Hotel UR Portofino, responded to this review, 22 May 2014
Dear Jasmine,

May I thank you for your kind comments regarding your stay at our hotel!
It is a pleasure to know that you enjoyed the time at UR Portofino Hotel and we would be happy to welcome you soon again.
Sorry to hear you were not satisfied with the size of the room, please contact me directly next time you wish to book a room with us and I will do my best to allocate you one of our spacious doble rooms.

Warm regards,

Warm regards,
Katia Guixa
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Göteborg, Västra Götaland, Sweden
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 May 2014 via mobile

Best location in a very nice area outside palma city. Close to beach and nice restaurants. To start the day with a walk in beach promenade is perfect.

Very friendly staff.

Great breakfast.

Simple and small room, buy nice and clean. Very comfortable beds. Try to get a balcony and seaview, the view was stunning!

Nice pool area.

Lunch very good, specially the pastas and the risotto.

Just across the street is Fusion café where we had excellent dinner. It doesn't look much from the outside, but don't miss it!

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Marcus A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director General at Hotel UR Portofino, responded to this review, 8 May 2014
Dear Markus,

May I thank you for your kind comments regarding your stay at our hotel! It is a pleasure to know that you enjoyed the time at UR Portofino Hotel and we would be happy to welcome you soon again.

Warm regards,

Katia Guixa
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
denmark
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 April 2014

We didnt expect much judging from the pictures, but were very surprised and happy about the overall clean and modern rooms and lobby area. The staff were friendly and helpful. The rooms are in far better Condition Than anything I have seem in Mallorca - we decided to stay an extra Day. The area is a bit dull and it's an hour walk from palma but a Nice walk into town on the path - having a car is ideal for this area. Internet Works fine 24/7, speedy connection free in the rooms. No noise from outside the hotel only from an occasional car, passing by. Will definately recommend to anyone.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ibizagirliedk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director General at Hotel UR Portofino, responded to this review, 8 May 2014
Thank you very much for your kind comments!
Hope to see you soon again!

Kindest regards,

Katia Guixa
Assistant Manager
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Warrington, United Kingdom
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 11 April 2014

Had an enjoyable stay here, we were here for a couple of days only but had an enjoyable time, the staff were very polite and professional. For us, There is not much point in paying city hotel prices, this is very convenient for both palma city and the airport, and ca'an pastilla is a short walk along the nearby seafront cycle/footway. We did not have breakfast, however, we did have an evening meal which was very nice and good value. The rooms are about the same size as a holiday inn or premier lodge, with a balcony and better equipped.

We really enjoyed this stay and the area is much cheaper than central palma (we paid 18 Euros for 2 beers near the cathedral!)

Looking forward to returning here...

Room Tip: There is a block either side of the pool. The block furthest from reception would be quietest, howev...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director General at Hotel UR Portofino, responded to this review, 8 May 2014
Dear Liam,

Thank you for taking the time to post a review on TripAdvisor following your recent stay with us here at the UR Portofino Hotel.

I am delighted to hear that you enjoyed the service provided by our associates and the quality of our bedrooms.

Looking forward to welcoming you again.

Best Regards

Katia Guixa
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridgeshire, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 April 2014

An inexpensive hotel in a quiet location but near to the beach with long, long walks along the sea front. We were made to feel very welcome by the staff who were endlessly helpful and friendly. The room was small but immaculate. We did not eat at the hotel but there were plenty of local bars and restaurants to choose from. (The Europa Bar was excellent) A bus into Palma left every 10 minutes from the end of the street (often standing room only at peak times though) I would highly recommend this hotel.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2citytrippers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director General at Hotel UR Portofino, responded to this review, 8 May 2014
May I thank you for your kind comments regarding your stay at our hotel! It is a pleasure to know that you enjoyed the time at UR Portofino Hotel and we would be happy to welcome you soon again.
I was particularly proud to read your comments about our associates - there are many nice hotels out there but it is indeed the associates that do make the difference. Thank you for your encouragement, I will be very happy to share your impressions with the entire team.

Warm regards,

Katia Guixa
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 January 2014

The hotel was nice, the staff were nice and efficient. It is close to the beach. I do recommend it if you are after some peace and quiet. We didn't stay much in the hotel itself so I can't say a lot about the facilities but there is a pool there.

The rooms let it down, they are rather small and are not what you would expect from a 4 star hotel. Ours had a terrible smell which seemed to be caused by the sewage in the bathroom.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director General at Hotel UR Portofino, responded to this review, 8 May 2014
Dear James,

May I thank you for your kind comments regarding your stay at our hotel! It is a pleasure to know that you enjoyed the time at UR Portofino Hotel and we would be happy to welcome you soon again.
Warm regards,

Katia Guixa
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 November 2013

I am sceptical about sharing this as it is in a fantastic location. We liked it so much that we are going back at Easter. The location is key. It is not really near any other hotels which means it is not a resort, which I like. It is very close to a lovely beach which is not crowded. It is also close to a fantastic grill restaurant which I would reccomend. The hotel itself has comfortable and clean rooms. There is a nice area for lounging about downstairs with a bar. The pool is most pleasant even in October. The breakfast is fantastic and we had dinner at the hotel a couple of times which was good value. There is a bus route into central Palma. However if you go into Palma on the bus it is very busy on the bus in the morning. In short this is an excellent home in the perfect location with very helpful and polite staff.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director de Recepción at Hotel UR Portofino, responded to this review, 20 September 2014
Dear sir or madam,

It was our pleasure to have you as guest and we are delighted to know that you enjoyed your stay!
Thank you for having taken time to share your experiences here.

We would be very pleased to welcome you soon again at UR Portofino

Muchas Gracias!

Candida Mayóz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel UR Portofino

Property: Hotel UR Portofino
Address: Calle Trafalgar 24, 07007 Palma de Mallorca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Palma de Mallorca
#18 Business Hotel in Palma de Mallorca
#20 Romantic Hotel in Palma de Mallorca
#23 Family Hotel in Palma de Mallorca
#28 Luxury Hotel in Palma de Mallorca
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel UR Portofino 4*
Number of rooms: 66
Official Description (provided by the hotel):
UR Portofino**** The UR Portofino Hotel is situated in the area of Ciudad Jardin, one of the closest beaches to the city of Palma de Mallorca. Its strategic location near the airport and few minutes away from the city, make it a perfect combination of functionality and comfort. The Bay of Palma is famous for the practice of aquatic sports such as windsurfing, stand up paddle, kayaking, sailing, etc.. Around the hotel, you can rent the necessary equipment for the practice of them. A total of 66 rooms make up this beautiful and comfortable hotel, which has been decorated in a pure contemporary style. An exterior swimming pool as well as free wireless Internet access in all areas of the building and a free safety deposit box in the room are also some of the services available. The Restaurant UR Portofino is located inside the hotel. Which offers a wide choice of seasonal Mediterranean cuisine, open to the public, with a separate entrance from the main street. It has its own bar with an outside terrace overlooking the swimming pool and offers guests the chance to enjoy a drink on the terrace at the sunset. The hotel UR Portofino is only a few metres away from the nearest beach and the sea promenade which starts at the yacht club in the city and stretches all the way to Playa the Palma, passing by the Cathedral, and the areas of el Portixol, Molinar, Ciudad Jardin, Can Pastilla and el Arenal. One can take a relaxing long walk, skate or cycle along the promenade or simply sit down by the sea and enjoy the breathtaking views. Also from the hotel reception can be arranged any special request of the guest, boat trips, rent a car, excursions around the island, winery tours, visit to the Caves of Drach, etc. ... more   less 
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Also Known As:
Hotel Ur Portofino Urban Sea
Hotel UR Portofino Palma De Mallorca, Majorca

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