We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not Worth it”
3 of 5 bubbles Review of Hotel UR Portofino

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel UR Portofino
Ranked #24 of 73 Hotels in Palma de Mallorca
Certificate of Excellence
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Not Worth it”
3 of 5 bubbles Reviewed 27 May 2014 via mobile

Stayed there for 4 nights. Clean and good location. But when the cleaners left my balcony door wide open and I complained, they didn't react! And the charged med 150 euros more because I didn't book online

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Annelie7446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director General at Hotel UR Portofino, responded to this review, 14 June 2014
Dear Guest,

Sorry to hear your stay was not to your expectations.
Please feel free to reach out to me directly if you would like to discuss the issues you mention in more detail.

I very much hope that we will be able to welcome you back on your next visit to Mallorca and hopefully turn the mixed emotions into positive emotions all around.

warm regards

Katia Guixa
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

507 reviews from our community

Traveller rating
    196
    208
    71
    23
    9
See reviews for
72
262
28
25
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
uk
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 21 May 2014 via mobile

I was a little sceptical after looking at the pictures of a blue building. Made me think 'hostel' how wrong I was! I love this place! It is chic and trendy and I love the music they play the whole place is just so 'with it'.
The room itself is quite small but can be forgiven because of the rest of the hotel which is lovely. Bathroom quite small also but again forgiving when you fall in love with this place. An unexplainable ambience. The pictures do it no justice at all. Breakfast nice, lovely to sit outside. Staff really nice. Loads of lovely restaurants close by and a supermarket 1 minute walk. Beach 2 minutes. Love it here will definitely come again

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sm4rtgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director General at Hotel UR Portofino, responded to this review, 14 June 2014
thank you very much for sharing your positive feedback following your stay at our hotel

I was particularly proud to read your comments about our associates
Thank you for your encouragement,
I will be very happy to share your impressions with the entire team.

warm regards,

Katia Guixa
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 16 May 2014 via mobile

UR Portofino is in a very good location - a quiet area within a pleasant 50min walk to Central Palma or a 15min bus ride. The beach is located at the end of the street. We found the staff very friendly and extremely helpful. We had a room with a balcony and a good view of the sea. Our room was spotlessly clean, a reasonable size and the beds were really comfortable. The pool is a good size with plenty of lounges. We didn't eat or drink at the hotel but the bar area looked very inviting. There is a great little cafe called Sa Fussio about 100mts from the hotel (on the way to the bus stop) and a fantastic restaurant across the road called Fusion - both well worth a visit. This was our second stay at UR Portofino and we look forward to returning when we are next in Palma.

Stayed May 2014, travelled as a couple
Helpful?
Thank AdventuresOfRJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director General at Hotel UR Portofino, responded to this review, 22 May 2014
Dear guest,

Thank you for taking the time to post a review on TripAdvisor following your recent stay with us here at the UR Portofino Hotel.

I am delighted to hear that you enjoyed the service provided by our associates and the quality of our bedrooms.

Looking forward to welcoming you again soon.

Warm regards,

Katia Guixa
Asssitant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin Ireland
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 13 May 2014

This is a small, pleasant, modern hotel with a great location just 1 minute from the the beach. It is very close to the airport so be aware that there is airplane noise all day until late at night. With the windows shut it was not a problem to sleep but light sleepers would not be able to leave the window open. I was in the annex where rooms are very small - there is very little space around the bed (which was comfortable with good pillows and sheets). It was a squeeze to access the balcony (which overlooked the fans and vents of neighbouring restaurants. Those rooms not on the beach side have a poor view and those on the ground floor are quite dark so be very careful when booking. The bathroom was tiny - sitting on the loo one could rest one's head against the opposite wall! That said, it was spotlessly clean with good towels and a great shower. Also, the walls between the rooms are are very thin and the room doors slam a lot. The reception areas are relaxed with a casual/beach vibe. I didn't eat or drink there but the small bar area was pleasant and the breakfast spread looked fine. Staff were friendly. A couple of quibbles: 3pm checkin is late and my room was not ready until 3.20pm. Internet access from the lobby area is very expensive.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ljasmine21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director General at Hotel UR Portofino, responded to this review, 22 May 2014
Dear Jasmine,

May I thank you for your kind comments regarding your stay at our hotel!
It is a pleasure to know that you enjoyed the time at UR Portofino Hotel and we would be happy to welcome you soon again.
Sorry to hear you were not satisfied with the size of the room, please contact me directly next time you wish to book a room with us and I will do my best to allocate you one of our spacious doble rooms.

Warm regards,

Warm regards,
Katia Guixa
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Göteborg, Västra Götaland, Sweden
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 May 2014 via mobile

Best location in a very nice area outside palma city. Close to beach and nice restaurants. To start the day with a walk in beach promenade is perfect.

Very friendly staff.

Great breakfast.

Simple and small room, buy nice and clean. Very comfortable beds. Try to get a balcony and seaview, the view was stunning!

Nice pool area.

Lunch very good, specially the pastas and the risotto.

Just across the street is Fusion café where we had excellent dinner. It doesn't look much from the outside, but don't miss it!

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Marcus A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director General at Hotel UR Portofino, responded to this review, 8 May 2014
Dear Markus,

May I thank you for your kind comments regarding your stay at our hotel! It is a pleasure to know that you enjoyed the time at UR Portofino Hotel and we would be happy to welcome you soon again.

Warm regards,

Katia Guixa
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
denmark
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 12 April 2014

We didnt expect much judging from the pictures, but were very surprised and happy about the overall clean and modern rooms and lobby area. The staff were friendly and helpful. The rooms are in far better Condition Than anything I have seem in Mallorca - we decided to stay an extra Day. The area is a bit dull and it's an hour walk from palma but a Nice walk into town on the path - having a car is ideal for this area. Internet Works fine 24/7, speedy connection free in the rooms. No noise from outside the hotel only from an occasional car, passing by. Will definately recommend to anyone.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ibizagirliedk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director General at Hotel UR Portofino, responded to this review, 8 May 2014
Thank you very much for your kind comments!
Hope to see you soon again!

Kindest regards,

Katia Guixa
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington, United Kingdom
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 11 April 2014

Had an enjoyable stay here, we were here for a couple of days only but had an enjoyable time, the staff were very polite and professional. For us, There is not much point in paying city hotel prices, this is very convenient for both palma city and the airport, and ca'an pastilla is a short walk along the nearby seafront cycle/footway. We did not have breakfast, however, we did have an evening meal which was very nice and good value. The rooms are about the same size as a holiday inn or premier lodge, with a balcony and better equipped.

We really enjoyed this stay and the area is much cheaper than central palma (we paid 18 Euros for 2 beers near the cathedral!)

Looking forward to returning here...

Room Tip: There is a block either side of the pool. The block furthest from reception would be quietest, howev...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director General at Hotel UR Portofino, responded to this review, 8 May 2014
Dear Liam,

Thank you for taking the time to post a review on TripAdvisor following your recent stay with us here at the UR Portofino Hotel.

I am delighted to hear that you enjoyed the service provided by our associates and the quality of our bedrooms.

Looking forward to welcoming you again.

Best Regards

Katia Guixa
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Palma de Mallorca hotels
3.7 mi away
Catalonia Majorica Hotel
Catalonia Majorica Hotel
#23 of 73 in Palma de Mallorca
4.0 of 5 bubbles 1,337 reviews
3.6 mi away
Hotel Isla Mallorca & Spa
Hotel Isla Mallorca & Spa
#21 of 73 in Palma de Mallorca
4.0 of 5 bubbles 1,528 reviews
3.4 mi away
Hotel Costa Azul
Hotel Costa Azul
#12 of 73 in Palma de Mallorca
4.0 of 5 bubbles 1,409 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hotel Ciutat Jardi
Hotel Ciutat Jardi
#51 of 73 in Palma de Mallorca
4.5 of 5 bubbles 88 reviews
3.4 mi away
TRYP Palma Bellver Hotel
TRYP Palma Bellver Hotel
#29 of 73 in Palma de Mallorca
4.0 of 5 bubbles 1,952 reviews
3.8 mi away
Hesperia Ciutat Mallorca
Hesperia Ciutat Mallorca
#38 of 73 in Palma de Mallorca
4.0 of 5 bubbles 370 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel UR Portofino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel UR Portofino

Property: Hotel UR Portofino
Address: Calle Trafalgar 24, 07007 Palma de Mallorca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Palma de Mallorca
#7 Best Value Hotel in Palma de Mallorca
#18 Business Hotel in Palma de Mallorca
#20 Romantic Hotel in Palma de Mallorca
#23 Family Hotel in Palma de Mallorca
#24 Luxury Hotel in Palma de Mallorca
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel UR Portofino 4*
Number of rooms: 66
Official Description (provided by the hotel):
UR Portofino**** The UR Portofino Hotel is situated in the area of Ciudad Jardin, one of the closest beaches to the city of Palma de Mallorca. Its strategic location near the airport and few minutes away from the city, make it a perfect combination of functionality and comfort. The Bay of Palma is famous for the practice of aquatic sports such as windsurfing, stand up paddle, kayaking, sailing, etc.. Around the hotel, you can rent the necessary equipment for the practice of them. A total of 66 rooms make up this beautiful and comfortable hotel, which has been decorated in a pure contemporary style. An exterior swimming pool as well as free wireless Internet access in all areas of the building and a free safety deposit box in the room are also some of the services available. The Restaurant UR Portofino is located inside the hotel. Which offers a wide choice of seasonal Mediterranean cuisine, open to the public, with a separate entrance from the main street. It has its own bar with an outside terrace overlooking the swimming pool and offers guests the chance to enjoy a drink on the terrace at the sunset. The hotel UR Portofino is only a few metres away from the nearest beach and the sea promenade which starts at the yacht club in the city and stretches all the way to Playa the Palma, passing by the Cathedral, and the areas of el Portixol, Molinar, Ciudad Jardin, Can Pastilla and el Arenal. One can take a relaxing long walk, skate or cycle along the promenade or simply sit down by the sea and enjoy the breathtaking views. Also from the hotel reception can be arranged any special request of the guest, boat trips, rent a car, excursions around the island, winery tours, visit to the Caves of Drach, etc. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Hotels.com, Ebookers, Priceline, Odigeo, TripOnline SA, TravelUp, HotelsClick, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Hotel UR Portofino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Ur Portofino Urban Sea
Hotel UR Portofino Palma De Mallorca, Majorca

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing