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“excellent views - fair pricing - great breakfast”
Review of Hotel UR Portofino

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Hotel UR Portofino
Ranked #36 of 74 Hotels in Palma de Mallorca
Certificate of Excellence
Salcombe, United Kingdom
Level 4 Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“excellent views - fair pricing - great breakfast”
Reviewed 16 June 2014

the service was excellent, we had a room in the second building 3d floor with uninterupted views of the bay. The room was a bit small, but perfectly adequate for us. Very clean!
Breakfast was excellent and the waiters very attentive, buffet was refilled constantly.
Given the price was also fair, we will come here again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Jaap_98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director General at Hotel UR Portofino, responded to this review, 4 July 2014
Thank you so much for your kind comments and reviews, we take pride in taking care of our guests and for them to appreciate it, it´s great.

We are looking forward to welcoming you again soon at the UR Portofino Hotel.

warm regards

Katia Guixa
Assistant Manager
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531 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
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London
Level 4 Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 June 2014

I agree with all the reviews on TA. Great location for beach and easily accessible for Palma city. Bikes cost €14 a day and take approx 15 mins cycling at a very leisurely pace. Bus is €1.50 and takes about the same time. Lovely pool area with loungers and terrace. Would recommend to anyone coming to Palma. 1 down side was the Air Con in our room. It was not sufficient to cool the room down and there are no electric fans available. We did report this to reception who tried to reset it but it didn't help. They offered to change our room but we decided to stay as our room had a lovely view of the city. Unfortunately I barely slept a wink as keeping the door open at night wasn't an option for all the noise from the restaurants below. Staff are very friendly and welcoming.

Room Tip: Room 412 has great view but no AC
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Deanio79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director General at Hotel UR Portofino, responded to this review, 4 July 2014
May I thank you for your kind comments regarding your stay at our hotel!
It is a pleasure to know that you enjoyed the time at UR Portofino Hotel and we would be happy to welcome you soon again.

Warm regards,

Katia Guixa
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stirling, United Kingdom
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 June 2014

Spent a very relaxing 4 days at the ur Portofino and enjoyed it's great location (for beach and Palma) as well as being 10 minutes from the airport, so a 15 euro taxi ride rather than a lengthy bus transfer. We had a sea view room which was lovely, but be aware that the rooms are quite small, so anyone with long legs or needing more space might find the rooms a bit tight. For us it wasn't a problem as we are both shorties! I would also recommend the bike hire round the corner - a very easy and economical way to get in and out of Palma (the buses were always packed and took quite a long time). Also the bike track follows the seafront so much prettier too.

Room Tip: Choose a room with either a sea view or a pool view
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  • Stayed June 2014, travelled with friends
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    • Service
Helpful?
Thank GardenLeader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Gerente at Hotel UR Portofino, responded to this review, 14 June 2014
Dear guest,

thank you for taking the time to post a review on TripAdvisor following your recent stay with us here at the UR Portofino.

I am delighted to hear that you enjoyed the service provided by our associates and the quality of our bedrooms.

Looking forward to welcoming you again soon

regards,

katia Guixa
Assistant Manager
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Bournemouth, United Kingdom
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 June 2014

We arrived late,but was greeted at reception by a charming young man.Only 15 minutes from the airport, taxi about 15 euros
Hotel staff were very friendly and helpful.
The position of the hotel is superb,yards from the lovely sandy beach and promenade,which leads to Palma and can be walked in approx 45 minutes. There are bars scattered along the way,which makes it very pleasant!
In the local vicinity there are bars,restaurants and a supermarket.
we didnt have a meal at the hotel but it was competitively priced.
Our room was quite small but the bathroom was well fitted out
fridge,safe and free wi fi are available also beach/pool towels to hire if needed,which is all plus points,and the bed was firm but very comfortable
we wil definetely stay there again

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SueSmarti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director General at Hotel UR Portofino, responded to this review, 14 June 2014
Thank you for choosing the UR Portofino and that you took the time to write you feedback.

This helps us to improve day by day our service and we are very proud to read that you enjoyed your stay with us.

Warm Regards,

Katia Guixa.
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 June 2014 via mobile

We stayed in this hotel for 4 nights and enjoyed a great few days relaxing on the nearby beach - about a 100 yards away!

The rooms were pretty small but this didn't bother us given we were barely in the room. We found a deal for £65pn which was definitely value for money! The hotel is in a lovely neighbourhood with a supermarket and a chemistry just along the road.

We would definitely stay here again - even just to be so close to the beach again!

Stayed May 2014, travelled as a couple
Helpful?
1 Thank MrandMrs S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director General at Hotel UR Portofino, responded to this review, 14 June 2014
Dear guests,

Thank you for your stay, has been a pleasure and an honor to be your host!

But most important for us is when our guests leave satisfied.

Thank you for your kind words and hope to see you soon!

regards,

Katia Guixa,
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
Level 5 Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 30 May 2014

Funny how meaning of four star varies from country to country. This is fine as a bolt hole and there are a few basic shops and some good restaurants and bars nearby. The beach is close by and is quiet (in May). There is a small pool at the hotel. Service is good, staff are friendly, kind and courteous. I had a problem with my room which was resolved and apologies and free breakfast given in return. Most staff speak English. The receptionists are helpful and will book taxis or explain about buses trips. We received a good recommendation for the 'Bungalow' restaurant. Beds are comfy ...memory foam. Rooms are a bit small and so are bathrooms, but adequate. Walked into the centre of Palma twice along the coast but it is a LONG way!

Room Tip: 216 ...sea views and sun in the afternoon.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sue e e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director General at Hotel UR Portofino, responded to this review, 14 June 2014
Thank you very much for your kind comments!

Hope to see you soon again!

Kindest regards,

Katia Guixa
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2014

UR Portofino, although homely, is one of the best hotels I have stayed in and I have traveled extensively and stayed in four and five star hotels in major European cities. The location is only yards from an excellent beach and the most beautiful promenade of 45 minutes to Palma. The walk to Palma is peppered with cafes and restaurants and we sometimes wondered if we would make it to Palma. The proximity to the airport did not prove to be a problem with aircraft noise.
The staff were friendly, helpful and very efficient. The room was cosy and the balcony was tight, but we managed ok. We are already planning our next visit to Palma and no other hotel will do.
Downside was dinner which we did not find to our satisfaction. Oh well, you can't have everything.

Room Tip: Standard is small but manageable.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URPortofino, Director General at Hotel UR Portofino, responded to this review, 14 June 2014
May I thank you for your kind comments regarding your stay at our hotel!
It is a pleasure to know that you enjoyed the time at UR Portofino Hotel and we would be happy to welcome you soon again.

Warm regards,

Katia Guixa
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel UR Portofino

Property: Hotel UR Portofino
Address: Calle Trafalgar 24, 07007 Palma de Mallorca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#4 On the Beach Hotel in Palma de Mallorca
#18 Business Hotel in Palma de Mallorca
#20 Romantic Hotel in Palma de Mallorca
#23 Family Hotel in Palma de Mallorca
#33 Luxury Hotel in Palma de Mallorca
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel UR Portofino 4*
Number of rooms: 66
Official Description (provided by the hotel):
UR Portofino**** The UR Portofino Hotel is situated in the area of Ciudad Jardin, one of the closest beaches to the city of Palma de Mallorca. Its strategic location near the airport and few minutes away from the city, make it a perfect combination of functionality and comfort. The Bay of Palma is famous for the practice of aquatic sports such as windsurfing, stand up paddle, kayaking, sailing, etc.. Around the hotel, you can rent the necessary equipment for the practice of them. A total of 66 rooms make up this beautiful and comfortable hotel, which has been decorated in a pure contemporary style. An exterior swimming pool as well as free wireless Internet access in all areas of the building and a free safety deposit box in the room are also some of the services available. The Restaurant UR Portofino is located inside the hotel. Which offers a wide choice of seasonal Mediterranean cuisine, open to the public, with a separate entrance from the main street. It has its own bar with an outside terrace overlooking the swimming pool and offers guests the chance to enjoy a drink on the terrace at the sunset. The hotel UR Portofino is only a few metres away from the nearest beach and the sea promenade which starts at the yacht club in the city and stretches all the way to Playa the Palma, passing by the Cathedral, and the areas of el Portixol, Molinar, Ciudad Jardin, Can Pastilla and el Arenal. One can take a relaxing long walk, skate or cycle along the promenade or simply sit down by the sea and enjoy the breathtaking views. Also from the hotel reception can be arranged any special request of the guest, boat trips, rent a car, excursions around the island, winery tours, visit to the Caves of Drach, etc. ... more   less 
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Also Known As:
Hotel Ur Portofino Urban Sea
Hotel UR Portofino Palma De Mallorca, Majorca

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