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“Fantastic Holiday”

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Vacances Menorca Resort
Ranked #46 of 57 Hotels in Ciutadella
uk
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Fantastic Holiday”
Reviewed 18 July 2014

I would like to thank all for making our stay fantastic, Stayed from 4th July 2014 for 10 days and did not want to leave. Stayed with my daughter and two grandsons 17 and 3 both enjoyed all the facilities on the various sites, Beds comfy, Food great selection and enjoyable, all staff friendly, Kids club was terrific for the little one. So good we only left the site for a visit to Citadela. Beach my sort of beach easy going lovely sea. would definitely return. One small critism kettle leads need to be a little longer had to balance ours on dish as socket high.

Room Tip: Not overlooking pool if a blanc cottage
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank jan160753
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zennon, Director de Relaciones con Clientes at Vacances Menorca Resort, responded to this review, 7 August 2014
Good Morning,

I hope the Return to your home has been smooth.
Just a few lines to thank you once again for choosing us for your holiday in Menorca.

I want to thank you sincerely for your comments and I remain at your disposal for future visits to Menorca.

Kind regards,
Sheila Gordo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (20)
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India
Level 5 Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 July 2014

We had booked in Blanc Cottage, but we were made to stay in another place which belonged to them, the front office staff look very hassled due to the large number of tourists and they don't speak much of english though they try. None of our request like a quiet room with a decent view were honoured, the front desk were not too efficient in guiding us to the local sightseeing places.
The room/apartment itself was ok with a small kitchenette, the beds were lumpy and the air conditioner very noisy.
This seemed like a place frequented by families with kids and it was evident from the large number of families thronging the two large pools through the day.
Connectivity to town is rather scarce with a bus plying every half an hour, it's better to hire a car if one wants to explore the island.
The buffet breakfast which is to be paid for has a huge spread and the restaurant staff is extremely efficient, we wish to thank the gentleman serving tables who fed us past closing hours when he saw we did not know the timings, he ensured we had a good meal even though it was way past his time to close.
recommended for families with children who would like to stay on the premises and not venture out much.

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Lukeskywalkerjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zennon, Director de Relaciones con Clientes at Vacances Menorca Resort, responded to this review, 15 July 2014
Firstly, on behalf of the staff and management, we would like to thank you for choosing our hotel for your holiday in Menorca.

We have your suggestion into consideration and try to do it, but Keep that it's high season and the request are not 100% warranty.

Your request was a quiet room with a decent view, and if we had put him in the Blanc Cottage, would likely have been less quiet as it is one of the parts of the resort where most families with children staying.

We will consider your suggestions and thank you for telling his experience with us.

Sheila Gordo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottinghamshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 July 2014

We (myself, my wife and my 3 young children) returned from a Thomas Cook holiday, all inclusive to Blanc Palace, staying at Blanc Cottages and have come home quite disappointed with the holiday, having tried to research past reviews, which are mainly withdrawn due to a change in name/ownership, we were apprehensive with the late deal we had chosen.

We arrived and was allocated one of the newer style duplex apartments but had real concerns for the safety of our toddler, there was a stone staircase without any gates that within 5 minutes our youngest had tried to scale several times, the terrace was also unsafe for smaller children, it had no gate and went straight out onto the main road. We asked to be moved and were shown a couple of even less safe and older styled apartments and settled on one with an enclosed terrace, the room was really dated, mouldy in the bathroom with a terrible sewerage spell, not good but safe. The furniture was really old and the floor and bathroom poorly cleaned.

The other issues we had was that the hotel has been extended it seems but no extra provisions made in the pool areas and restaurant, it was impossible to get a lounger by 8am, many people put the towels out the night before. The restaurant seemed under staffed, the staff that were there were very hard working and friendly but there were just too many people, there were queues at times to get in and for the hot buffet section. The food quality was generally poor and repetitive, I guess this depends on your normal eating habits, mostly pasta and chips. Many dishes ran out with often a long wait to get refilled, there was only a show cooking area at the evening, no fresh omelettes etc for brekkie.
One of our biggest complaints was that this is sold as a family hotel but there was no thought in the restaurant of this, no plastic glasses/plates or children’s cutlery, something that seems obvious from our experience with other family hotels.

The kid’s entertainment was quite good, lots of kids clubs and a nightly disco, the staff were really friendly, our children especially took to Maria, who seemed to really care about what she was doing. We only caught a few bits of the nightly entertainment, which looked really cheesy and amateurish, for the kids disco there was not enough tables/seating, if you were there after 7.30 you had to stand.
Surprisingly there was a lot of late night noise, with lots of young children still running around up to midnight, there seemed to be lots of children unsupervised both around the pools and later in the evening which we found a little concerning.

The Blanc palace itself over the road seemed more laid back, with many nationalities, quieter with more space around the pools, although we did look into a few rooms which all seemed very basic and dated.

So to summarise, there were some good points. Friendly staff, nice pools, nice small beech nearby.
Negatives. Very overcrowded (and we were told that it would be much busier come the main summer holidays) so nowhere near enough sun beds, queues for the restaurant and for drinks.
Drinks were mainly poor, decent beer and coffee at the main bar (pool bar and restaurant coffee was vile). No consideration for kids in the restaurant, no free soft play in the hotels. Kids play room and toys in the sandpit were dated/broken.
Nothing really nearby, we took taxis to Citudella (5 euro) and Calla en Bosch marina (12 euro) which were really nice.

There were a number of smaller things that just weren’t good but may just be down to our expectations, this is not a 4 star place, 3 at best, I can see how some families might enjoy the place but for us there was just no quality at all. We’ve been on other 4 star all inclusive family holidays and said we probably wouldn’t do again, but the late offer here was really good, unfortunately this was much worse than our previous experiences and think we will stick to higher quality self catering in the future.

Room Tip: new duplexs were nice but unsafe if you have toddlers
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank 144Ben81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zennon, Director de Relaciones con Clientes at Vacances Menorca Resort, responded to this review, 17 July 2014
Good afternoon,

Firstly, on behalf of the staff and management, we would like to thank you for choosing our hotel for your holiday in Menorca.

About your comment:

We gave option to change the apartment because you said that the staircase leading to the front door of the apartment was not safe for your child.

The pool hours are from 10 to 18h, is when the lifeguard begins and ends his day.
In the welcome meetings is communicated to customers who can not reserve sunbeds with towels, so we have made the decision to pick them up every night.

On the menu, try to have an international variety as not all our customers are from the same country or have the same customs at lunchtime.
Plastic cups are given in the pool bar and lounge bar, but the restaurant is served in glass. If a customer asks for a plastic cup for your child there any objection to give it.

Vacances Menorca Resort has an animation team and thomas cook has the kids club, but the supervision of the children at night must be provided by parents.

Thanks for your review, we will consider your suggestions.

Kind Regards,

Sheila Gordo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Ciutadella hotels

Rochester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 July 2014

I didn't know what to expect after I'd read the reviews, I was very pleasantly surprised. I stayed in the Cottages across the road from the main Hotel. The accommodation was very clean, very well equipped, and the decor was of high standard, the maid came every day except Wednesdays. The Pool Area was washed and cleared of litter every day, and the gardens were very well maintained. The Restaurant was clean and very well run, with a good selection of food to cater for everyone, the bars did get a little busy, but Staff were very friendly and efficient. The Thomas Cook Entertainment Team were brilliant with the Kids and got the Adults involved too, and they wasn't persistent if you didn't want to participate. The Hotel is ideally positioned next to a small sandy cove with a larger cove 10 mins walk away in Santandria. The buses run to Cala'n Bosch and Ciutadella every half hour, which is a cheap way of getting about, but not easy to access the whole Island. We hired a car for a day and managed to see most of the Island. I Would recommend this hotel to families, as it caters for everyone from the age of 0 - 80+

Room Tip: The Cottages were very family friendly and less noisy
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
5 Thank Jane6143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zennon, Director de Relaciones con Clientes at Vacances Menorca Resort, responded to this review, 15 July 2014
Good Afternoon,

Firstly, on behalf of the staff and management, we would like to thank you for choosing our hotel for your holiday in Menorca.

Thank you for telling their experience with us and look forward to seeing you again soon.

Kind Regards,
Sheila
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stromness, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 June 2014

We booked this honeymoon holiday two days beforehand, as our original plans had to be changed. Me and my wife both loved every minute of our stay here, friendly helpful staff, lovely apartment and the food was good, with lots of choice and it varied from day to day so you weren't looking at the same things all the time. The pools and pool bars were clean and loads of loungers so no need to try and reserve one. There is only one other bar near to the hotel but both Cala Blanca and Ciutadella are either five minutes drive or half an hour walk away, we walked to cala blanca a couple of times and it was a beautiful walk with plenty to look at on the way. It is a very relaxed and laid back atmosphere even in the areas with more bars. All in all a perfect holiday. We have just got back and are already looking to book our next trip here.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank Keltman21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zennon, Director de Relaciones con Clientes at Vacances Menorca Resort, responded to this review, 19 June 2014
Thank you very much for telling us your experience with us, we always try to make our guests feel as comfortable as possible and we hope to see you soon.

Sheila Gordo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Camberley, England
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 June 2014

after reading so many reviews on this place, I wasn't sure what to expect. It was lovely, clean and so much nicer than I could have hoped. The communal areas were lovely and clean. Pool was great, the right size and beautifully surrounded by palm trees and sun beds. We stayed in an older apartment, just away from the pool. It was perfect, clean, nice and quiet. Maids came every day bar Wednesday. Food was good, buffet style, lots of different meats and fish, with salads and pasta choices. 4 flavours of ice creams, which the kids loved!

Best thing:lovely staff, great location, cheap cab ride to the town. Right next to a little beach, with shallow water. Very kid friendly.

Worse thing: evening entertainment was just too loud. Kids didn't like the noise, couldn't talk to each other. Just turn it down by half and would have been fine.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank moonkitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zennon, Director de Relaciones con Clientes at Vacances Menorca Resort, responded to this review, 19 June 2014
Good afeternoon,

Thank you for your comment about your holidays!!!!!
It's important your opinion for us because we can improve our services and amenities.
Hope to see you again!

Sheila Gordo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leatherhead, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 June 2014

The only positive point I can make about this place is that the staff are very nice and friendly.. I have no issue with the food as there is choice. However having to queue to get into the canteen (definitely not a restaurant), queue for food and then queue for ages to get a drink is pretty frustrating! The rooms all need revamping - ours in particular was awful! The bedroom was damp and was extremely uncomfortable. There were many floor tiles cracked and the sanitary ware needs replacing too! All pool areas are a hazard as there are so many broken paving slabs, which had been fixed but very badly, causing people to trip. Around the baby pool the decking needs replacing as it's come away from the tiles it was attached to, leaving jagged cement!

If you were thinking that you might like to venture out, don't bother as there is nothing apart from one bar.

I could say loads more, as you see I am not at all impressed. This holiday cost 4 star money but a 3 star rating would be very generous

Room Tip: All I know is our room was awful. We looked out on 4 walls! You couldn't even see the sky from...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Joanne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zennon, Director de Relaciones con Clientes at Vacances Menorca Resort, responded to this review, 19 June 2014
Firstly, I would like to thank you for choosing VACANCES MENORCA RESORT. and our facilities for your holidays.

We comply with the current regulations in the apartments and external public areas.
We are a Resort ant all the apartments are the same facilities the only thing that changes it's de decoration.

The Resort has 3 Restaurants, 3 Bars, a Reception where you can express your suggestions or/and drawbacks, 3 adult pools and 4 kids pools.

About the pools, we always say and the information written in the All Inclusive that: for your safety please do not use glass bottles or glasses around the swimming pool, instead ask for your drink to be served in a special plastic glass. Do not run in the pool areas.

At around the Resort there is a bar, and walk along the coast (7min) there is an area with some resturants, and from the hotel you can go to the center in 20min or also take a taxi (5min) or bus (10/15min).

However thanks for writing about your experience and we will consider your opinion for improvement.

Sheila Gordo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vacances Menorca Resort

Property: Vacances Menorca Resort
Address: Vacances Menorca Resort 7769 Calle Parres 2, 07760 Ciutadella, Minorca, Spain
Region: Spain > Balearic Islands > Minorca > Ciutadella
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#13 On the Beach Hotel in Ciutadella
#16 Luxury Hotel in Ciutadella
Price Range (Based on Average Rates): £
Hotel Class:4 star — Vacances Menorca Resort 4*
Number of rooms: 322
Official Description (provided by the hotel):
The Vacances Menorca Resort comprises of 3 holiday complexes - "HA Blanc Palace", "AT Sa Caleta Playa" & "AT Son Blanc Cottage", each one with a 4*/4 Key rating. The Blanc Palace Resort is situated in a quiet residential area of Menorca just 1km and easy walking distance from the centre of the historical capital of the island, Ciutadella. There is also a regular bus service from the resort into the town. The beach of Sa Caleta is just a few metres away where visitors can enjoy the crystal blue waters of the small, quiet bay and a further 500m away is the neighbouring beach of Santandria. All of the apartments in the resort are air conditioned and consist of 1 twin bedroom, full bathroom with hair dryer, lounge/dining area with sofa bed, telephone, flat screen TV with some satellite channels, kitchenette and balcony or terrace. Safety deposit boxes are available to hire. Two bedroom apartments and adapted rooms for wheelchair customers or customers with reduced mobility are also available on request. The resort has a 24 hour reception service, buffet style restaurant, bar & swimming pools with separate children's pool, sun terrace, sunbeds & umbrellas and an extensive entertainments programme both throughout the day and each evening. A mini market is also onsite for all guests use. The location of the resort and the facilities its offers provides the opportunity to enjoy a wide range of sporting activities during your visit including cycling, trekking/rambling/walking tours, diving, paddle tennis, horse riding, sailing, kayak, etc, etc - the possibilities are endless. The resort also has its own "Wellness" centre where guests anenjoy Jacuzzi, sauna, gym and massage. ... more   less 
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Also Known As:
Vacances Menorca Resort Spain/Minorca

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