I have stayed at this hotel many times in the past, by choice, and enjoyed the experience.
This time my wife and I stayed and it was an unpleasant experience.
The only saving grace was the maid, who changed linen and squared up with the minimum of fuss and maximum of efficiency.
Front desk staff - including duty manager - were surly, rude and unhelpful. Items requested on booking (as per booking form) were totally ignored, and when requested verbally were met with 'we don't have it so why request it'!
Room service was diabolical - they could not supply a hot cup of tea and coffee!
We chose a Junior Suite (19th Floor) - TV had only News as an English speaking channel, so how can they class themselves as an International Business Hotel. I have had better in tourist and local hotels. Bed was so hard that we had pains for 3 days. Bed also made horrible crunching/groaning noises every time you turned over, due to the poor quality frame/legs.
We paid for WiFi and for 2 of the 8 days it was unusable, but was still charged - we did report the faults and were told that it was an issue with their IT provider. The WiFi was supposed to be usable on 3 items, with the supplied login, but we could only get one item online as the system rejected any subsequent attempts.
On checkout the staff blatantly refused to assist in getting our luggage down to street level - preferred to watch me run up and down the hotel steps numerous times until all of our bags were at the waiting taxi. One did offer to carry my briefcase!!!
Will never book there again and we visit Las Palmas on a regular basis, for business!!!!
We would have rated the SERVICE as TERRIBLE, but for the pleasant maid!
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- Also Known As:
- Ac Gran Canaria Hotel
- AC Hotel Gran Canaria Las Palmas De Gran Canaria