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“Huge Potential, Huge Disappointment”
Review of Hotel Villa Vik

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Hotel Villa Vik
Ranked #5 of 9 Hotels in Arrecife
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
483 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 719 helpful votes
“Huge Potential, Huge Disappointment”
Reviewed 25 February 2010

Looking for some warm reprieve from the cold of the Nordic winter, Hotel Vik in the sunny Lanzarote, the island of the eternal spring seemed like a perfect option. Far enough from the maddening tourist crowds and yet walking distance along the waterfront to the island capital of Arrecife it is perfectly located in a residential area, surrounded by similar villas, one in particular with spectacular night garden of cactii and lights. Our standard room 208 had a large terrace balcony overlooking the sea, simply splendid to hang around and have a drink (that is if you could get a drink, but more of that later!).

Thinking with only 14 rooms, lovely gardens, heated pool and enough sunbeds not having to fight anybody, it would be a quiet perfect place to unwind. And it was all those things, except… despite pleasant rooms, lovely balcony and views, one of the best bathrooms in this category of hotel, it was hugely let down by its unrealised potential. Global financial crisis may be responsible for many ills, but cutting down staff to such a degree where service becomes non existent and some major challenges are presented to your patrons, to my mind, is not an option.

The biggest disappointment is that the very few staff that were there were maids, who were absolutely lovely, were completely ran off their feet doubling as cleaners, room maids, waiters, bar staff, front office - everything you can think off and not doing ANY of it properly because the ratios of rooms and guests to staff was just abysmal. At one stage, there was only two maids present looking after the whole hotel, they literally ran everywhere, they looked stressed and one of them at one stage when torn between waiting on breakfast crowd, wiping leaking ceiling (there were quite a few leakages around the common areas of the hotel, and answering the front office, she was close to tears. In a purported 5-star establishment, that is just unacceptable.

No reception, no admin staff to assist, no maps of the area offered at any stage of our stay, leave alone on arrival, no recommendations or anyone to assist with hire of the car, forget about excursions, we had to work it all out ourselves. Staff wellbeing aside, it is a let down to have to arrive where the maid has to abandon her cleaning and check you in, no front office staff or reception was ever present in 7 nights that we stayed at the hotel. Commercial manager for the Canarias visited on the day of our check out, but she had to be fetched by one of the maids who was trying to work out what to do with our checkout bill.

We did not see the manager of the hotel once, perhaps he was also on holidays and let the whole place discend into hellhole that it was. We nearly missed our flight as it took literally 28 minutes to check out as the maid had to abandon her pool cleaning duties and tried to work out what to do regarding payment, running around trying to find someone who may know. Once and only once did I see someone in the front office but she was unhelpful and seemed to be filling in, as when asked about the massage I ordered (a lovely German lady with range of massage options, in your room) the aforementioned staff member did not know where the massage will take place, whether i had to present somewhere on the premises, or elsewhere, she said "I think it may be in the room, but I do not know!"

Again, there is no point having a lovely well stocked bar on the premises if there is noone ever around to serve you a drink. Lovely South American maid found the recepie to make me a bloody mary, poured the vodka generously in, to then realise they did not have tomato juice, she did not know it needed it in the first place. Speaking of which, I have asked for the juice every morning for the first 3-4 days, but it did not occur to anyone to actually buy it next time they purchase their breakfast supplies.

Speaking of breakfast, the very same lovely but very overworked maids served as waitresses, despite very low occupancy particularly when we first arrived, it took absolute ages to get anything, you had to ask for coffee, leave alone more coffee, you had to ask for freshly cooked eggs etc. Only once in 4 times that I have ordered a 3min boiled egg did I get anything that resembles such thing. In a tiny hotel, half occupied it still beffudles me as to why the chef felt the need to pre-prepare eggs (which turned plastic and grey under the moisture encompassing silver container presumably sitting there for at least an hour before the first customer showed up, bacon went watery, and sausages, as inedible as they were, dry. I suggest you order poached eggs and some fresh tomato, just ask for it, it may take ages, but it will be the nicest option. The cold supplies and bread were lovely enough, but varied little from day to day and the only juice offered was orange juice, so bad luck if you have allergy to it.

As to the chef on premises restaurant tha the hotel professes to have, the chef is a nice enough Brit, but it seemed to us, that in line with other economies, he also was terribly constrained in what he could offer. Lets just say after the dinner at the hotel on the first night of our arrival we have spent the remaining 6 eating out. Not only was the menu limited to two choices of main and entree and set dessert, it was not fresh, it was precooked and then warmed up, oil that one tasted on one's bacon at breakfast, seems to have been reused on accompanying condiments at dinner, the whole thing poorly executed and in places simply awful. Stay away, nobody will be there to serve you, nobody will be there to help you work out the menu either, the cleaning staff used for that purpose do their best, but their English is poor, so unless you speak Spanish or they fetch the British chef out of the kitchen, you will struggle. I suggest you hire a car whilst you stay on the island and visist such wonderful dinner places as La Cabana in Marcher and Casona de Yaiza instead (see separate reviews and pics).

All in all, what a major, major disappointment as we were really looking for a nice small lux hotel base on the island for years to come, now we have to start with our search all over again unless some urgent action is taken to remedy what is awful situation at otherwise lovely hotel full of potential and promise.

  • Stayed February 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
17 Thank l-globetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Puglia, Italy
Level 6 Contributor
184 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed 26 January 2010

This hotel is small and luxurious. The rooms are excellent with quality fittings. The pool and area is quiet and comfortable. The hotel is situated amongst larger villas and not in a tourist area but a short walk across the promenade takes you to the Arrecife. Not much in Arrecife though.

The only drawback at the time we stayed was the restaurant, only 6 other guests shared the hotel at the time and the restaurant was empty most nights. The food therefore lacked much I hope this situation has been resolved since. There service was very good and the staff friendly and helpful.

I like this place, it is very cosy and feels like staying in a large private villa with your own staff. Check before booking about the restaurant faclities.

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hetravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level 4 Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 27 November 2009

The hotel was originally built as a private house in a residential area of Arrecife, a couple of minutes walk from the sea front. There are some stunning villas here with a distinctly Californian look. There is a wide walkway/cycle path along the front, which takes you to Arrecife one way, and Playa Carmen the other. The hotel will lend you mountain bikes if you wish. Well worth the effort.

Villa Vik still has the feel of a private house, with only 10 rooms or so. The staff are extremely helpful and charming - although probably they could do with some additional manpower. It is luxuriously and interestingly furnished and has some great design touches - for instance, the central staircase upstairs has been enclosed with glass to create a clever Manrique style installation. There is a very nice pool with beautifully lanscaped gardens, and even private sunbathing areas modelled on the Lanzarote-style horseshoe walls that protect vines on the island.

We occupied a suite, two rooms with a massive bathroom in between, with a hot tub on its own private deck area. One of the other suites had an enormous balcony/terrace overlooking the pool.

The food is not exceptional, but is perfectly adequate, and features local specialities. Breakfasts are excellent, with the usual buffet-style offerings (local produce by and large) and cooked eggs and bacon if you want it.

Altogether a charming, quiet and very civilized little retreat from the hurly-burly of Arrecife. It is also very close to the airport - less than 10 minutes by car - so would make a great first or last night in Lanzarote. Although you may well want to stay longer!

Stayed November 2009, travelled as a couple
Helpful?
5 Thank owen100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 March 2009

Stayed one week at Villa Vik and loved our stay at the hotel. It’s just as beautiful as in the pictures on the website.

It’s a boutique hotel with only 14 rooms in what used to be a private villa. There’s a nice pool and garden area, bar and restaurant. There’s ample space and I don’t think the pool/garden area ever feels cramped even during high season. The service was very good. However, few of the staff speak English fluently, so bring your dictionary. We stayed in a standard room, which was surprisingly nice and had a private terrace where we could sip drinks and relax.

We were very glad we had rented a car! The hotel is situated in a residential area far away from Lanzarote’s tourist areas and facilities, but within walking distance along a walkway to Arrecife.

I would highly recommend Villa Vik to anyone who appreciates understated luxury, nice design, small hotels and who is not in need of being within walking distance to a brawly bar.

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PandaOslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 January 2008

This is an excellent villa hotel with a small number of rooms, (12 to 14), situated between the airport and Arrecife. The hotel was originally a private residence but has been changed into a lovely peaceful spot with great pool and superb gardens containing many little nooks and crannies for sunbathing and relaxing. There are lots of sun beds, some in the pool area, plus mattresses and towels supplied.
The very well decorated rooms range from well appointed doubles to suites; one with a Jacuzzi. Bathroom and shower areas are luxurious.
Outside, near the pool is a heated communal Jacuzzi; not quite ready for use at this time.
There are several other quiet areas for "chilling out", a terrace, covered barbeque area and restaurant rooms as well as a lounge bar with tasteful, furnishings. During our stay we also had access to bicycles and fitness equipment. The food and services were of a very high standard; especially the dinners, which very, very good and at times "heavenly” There is an excellent English chef, and plenty of staff to look after all your needs. The head of house, Justo and his top organiser, Vanesa went out of their way to make our holiday a tremendous success. Down to going out specially one evening to bring in special "Lime" juice for us and even arranging for a slightly noisy pool filter to be switched off at "quieter" times of the day and night.
From the Villa Vik to the airport is only a very short taxi ride and the airport, although close, did not interfere with the holiday at all. The villa is about 20 minutes from the nearest fabulous beach at Arrecife and a car might be an expedient option. The hotel would be suitable for those who want a quiet, relaxing holiday and expect high standards of location, food and services.

  • Liked — The rooms vere spacious and very well decorated as well as being peaceful and encouraging relaxation.
  • Disliked — Nothing at all.
  • Stayed January 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank travelvoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Villa Vik

Property: Hotel Villa Vik
Address: C/ Hnos Diaz Rijo 3 | Urbanización La Bufona, 35500 Arrecife, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Arrecife
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Arrecife
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Villa Vik 5*
Number of rooms: 14
Official Description (provided by the hotel):
Hotel Villa Vik is nestled in the residential area of Playa del Cable, this elegant villa in Lanzarote was completely renovated in 2007, combining a modern design with classic touches with the aim of providing a warm, agreeable environment. ... more   less 
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Also Known As:
Hotel Villa Vik Arrecife, Lanzarote

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