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Sol Costa Atlantis
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Reviews (2,065)
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All reviewssea viewper dayrooftop spasauna and steam roomhalf boardtop floorsea frontlovely hotelpool areawalk in showerfresh fruitplenty of choiceevening mealroom safehotel barreception stafftravel kettle
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546 - 551 of 2,065 reviews
Reviewed 20 October 2013

We spent one week in this hotel and it was really great. Sea view from the room, very quiet (not in the center but really close by foot). The food (breakfast) was also excellent.
If you rent a car, you would better reserve parking or try to find a parking place on the road along the cliff.

Room Tip: Book a room with sea view
  • Stayed: November 2012, travelled as a couple
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Thank MountainFunCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego P, Director Comercial at Sol Costa Atlantis, responded to this reviewResponded 8 November 2013

It is very nice you had the chance to visit the island. Renting a car is a great idea to visit Teide, Garachico and some other incredible places in the sorrounding of Puerto de la Cruz. We would like to thank you for your comment. Hope to see you in Tenerife soon again. Have our best regards!!!

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Reviewed 4 October 2013

Just returned from a two week stay in this wonderful hotel. Firstly 'location' which is just perfect on sea front at quieter end of Puerto with amazing views out to sea over the black sandy beach.
Secondly the hotel was spotlessly clean and rooms were well maintained and serviced. Thirdly we travelled on half board basis and over the two weeks of our stay found plenty of variety in both breakfast and evening meals. We visited the spa area one day and were able to take advantage of the 50% offer that hotel residents get; spent a very enjoyable afternoon enjoying the spa pool and Jacuzzi. Finally the staff, they were all so helpful and polite and really went out of their way to enable us to have a most enjoyable experience. I would have no hesitation in recommending this hotel to anyone considering visiting Puerto and we certainly hope to be returning sometime soon.

Room Tip: We paid a little extra for sea view and requested a room on 12th floor ...consider it money well spent
  • Stayed: September 2013, travelled as a couple
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3  Thank mice60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego P, Director Comercial at Sol Costa Atlantis, responded to this reviewResponded 8 November 2013

It is really nice hearing you enjoyed your stay with us! Our main concern is that you have the best time possible during your holidays.

Have our best regards and thanks a lot for your recommendation too.

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Reviewed 14 September 2013 via mobile

Lovely hotel great rooms just like the photos, can see the sea from even the lower price rooms. Clean and modern with lovely art works and furniture. Breakfast was a bit samey and slightly cramped but am pulling at strings as the stay was great. Make sure you reserve parking as parking in the area is a nightmare!

  • Stayed: September 2013
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3  Thank xxclimaxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego P, Director Comercial at Sol Costa Atlantis, responded to this reviewResponded 30 September 2013

You have made us smile and we would like to thank you for such a nice review! It is really nice to know you enjoyed the days you spent with us! Have our best regards and hope to see you soon! ;o)

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Reviewed 13 September 2013

We stayed here for a week and it was a lovely week!

The location was perfect with some shops and places to eat only a short walk away but not too close to be noisy. The views (you must book a sea view!) were amazing and you are really looking straight out onto the black sanded beach and the coastline. Also the transportation was super. A ten minute walk to the bus station and we went to Santa Cruz for the day. A three minute walk and you reach the free tain to Loro Park (A must see!). Also close by was a really big outdoor swimming pool complex which is a great place to laze away the day.

Back to the hotel...

Clean with nice rooms and a super welcoming package of fruit and water. Nice size with a lovely bathroom. Balcony was nice and the sea view was worth a little extra money. Unfortunately the shower design is quite silly. Each time we used it water spilled out on to the floor of the bathroom. It was nice to have two different kinds of showerheads to use but using up towels to mop up the floor each time was annoying.

The toilets from various neighbours being flushed can be heard all day and night long. Not too annoying but louder than I have heard in other hotels. Also our toilet kept running for ages after being flushed. We did call the front desk and they sent someone but it had stopped by the time someone came and we didn't want to bother them again.

Oh and the TV was a joke. The choice of channels was poor. Maybe seven? All different languages and none worth watching. It didn't hurt us not having something to watch but we expected better and maybe others are looking for a nice selection.

Our double bed was two singles pushed together which meant one of us usually ended up falling into the gap. The room was tidy and room service did a great job everyday. The first day we were even left a chocolate bar. I was very disappointed this wasn't left behind everyday ;)

The staff were ok. I missed being greeted when we entered the hotel. Of course if everyone is busy at the front desk I don't expect them to drop everything and say hello but the majority of the times we went past there was nothing going on and the staff just glanced up uninterested. A little hello wouldn't go a miss.

In the resturant I found the staff sometimes a little infuriating, Some spoke English and some some German but I never knew which language to use. It would have been nice to have a little flag on their uniforms to see which language they could speak...it would have saved us asking things twice in different languages or even them getting another collegue to explain.

The bossy guy gets a mention here too (maybe you know who I mean) It maybe the Spanish way to walk around like a dictator and shooing the staff around the place but I didn't like it. I found the service to be much nicer, relaxed and friendlier when he wasn't around. Maybe he can tone it down a bit?

There is apparently a policy (written all over the place) that men must where long trousers to the evening meal but it was never inforced. We saw shorts every evening on at least ten men.

As for the food...my guy didn't have a huge problem as he will eat anything but I don't eat meat. Now breakfast was great. Lots too choose from and I was a happy bunny when I found the pancakes but the evening meal really was hard for me. I was never sure if anything that looked meat free was indeed meat free. When I asked I couldn't get a straight answer. So I mostly ate chips and bread. Sometimes veggies if they looked and tasted ok. I read somewhere that any special needs should be mentioned but to be honest in this day and age I don't feel that having a few meat free dishes at such a huge buffet of food is too much to expect.

The bar area was nice with cheap cocktails. Some of the cocktails tasted disgusting but if you find one you like you can't go wrong for five euro! The Spanish singers were somehow funny and good at the same time. I am sure people who like this kind of music would appreciate it more.

Warning...nobody tells/warns you if there is going to be a wedding/event at the hotel. One night we were kept awake all night with loud music. I have no problem with this but it would have been nice to have been informed/warned! Maybe given a free bottle of wine for the evening? Something?

The pool was clean and welcoming. We swam there each day and spent some afternoons lying around by the pool. There are families with kids so it can sometimes be a little loud but I found the majority of the parents kept their children close to them and quiet. We didn't use the spa area. It looked very inviting on the leaflets but the information was sketchy on how to book time and also the prices were very off putting.

Lastly, someone mentioned they got some special treatment for their birthday. Only expect this if you go up and say it is your birthday. They copied our passports when checking in and saw my date of birth. Nobody said anything about my big day or did I recieve anything special from the hotel.

All in all a nice hotel. I have stayed in a lot worse. I had some minor problems that altogether didn't ruin my stay. I would stay here again if I ever go back to Tenerife and I would check out the other hotels from the same chain if I was visiting somewhere else in Spain.

Room Tip: Sea view is worth it!
  • Stayed: July 2013, travelled as a couple
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3  Thank Amberkatze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego P, Director Comercial at Sol Costa Atlantis, responded to this reviewResponded 30 September 2013

Dear Sir, we would like to thank you for your time and review and also for your trust in our hotel chain. It would be a big pleasure to have you here again (or maybe in Toledo, Lanzarote, Albacete or Valencia). We are glad you and your guy enjoyed your stay with us. However we have seen there were some minor problems, so we will inform our quality department. Concerning the birthday, it is true that normally it is a familiar who tell us about it. We are sorry we did not have any detail so... congratulations! We promise next time we will be more attentive.

Have our best regards!!!

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Reviewed 3 September 2013

It is a very nice hotel on a great location in Puerto de la Cruz. The hotel has a lovely Spa on the top floor incl. pool. The restaurant and pool bar provide you with a drink or breakfast /lunch /dinner and most of the rooms have a beautifull view of the sea.
The staff are very helpful and most of them speak English.

  • Stayed: August 2013, travelled with family
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3  Thank TAMember11172013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego P, Director Comercial at Sol Costa Atlantis, responded to this reviewResponded 30 September 2013

It seems you had a great time with us and we would like to thank you for sharing your experience in tripadvisor. Have our best regards. We hope to see you soon again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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