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“Manage your expectations, and it's ok!”

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Be Live Adults Only Tenerife
Ranked #35 of 82 Hotels in Puerto de la Cruz
Reviewed 2 September 2014

First of all, we booked our two-weeks trip in August incl. all discounts and vouchers for 860€ each, incl. the all inclusive service.
After reading several reports that the hotel is not the most modern in Tenerife we kind of departed with the mindset that Luabay won't provide us with the German standard of 4 stars.
However, I can understand people who paid more than 1,100€ and are dissatisfied with the reward.

All in all I can say, if you notoriously search for deficits you'll find a lot. If you view everything with a more relaxed attitude, then you can have a nice time.
From our perspective, the food was ok. Not extraordinary, but ok. Animation was a one-man show and repeats weekly.

Room and bed were surprisingly good; room service and service in the restaurant were also very kind. Only the guy at the bar could smile a bit more.

To sum up, there were not any no-go criteria but also nothing extraordinary to mention. Just satisfying :)

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
5  Thank NikkstarD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
administrador_luabay, Front Office Manager at Be Live Adults Only Tenerife, responded to this reviewResponded 9 September 2014

Dear NikkstarD,

Thank you for taking time to write such a detailed review regarding your recent stay in Luabay Tenerife.

Thank you for choosing Luabay Tenerife for your holidays. It is a pleasure for us to know that you are happy with the choice you made. Our main objective is to provide our guests with an excellent service and make their holidays relaxing and enjoyable.

We hope to see you on Luabay Tenerife in the near future!

Kind regards

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399 - 405 of 2,221 reviews

Reviewed 1 September 2014

We arrived just before the restaurant was about to close for the evening and were ushered to it to ensure we got a meal after a long period of travelling. This caring and friendly approach by receptionists, restaurant staff, cleaning staff and all others continued. The rooms and public areas were kept spotless. Despite the large number of guests who had to be fed the staff at all areas of the meals chain kept things moving, although there are busý periods which once you identify their timing it is advisable to delay your time to eat by only a few minutes to avoid a queue. There is a wide range of foods. The bedrooms lack two things, a wall mirror and access to free wifi. What a pity. The hotel is on a fairly busy road and it's quite a hilly area around it. When our transfer transport failed to come, even an hour later than expected, the receptionist did a sterling job to make phone calls for us and then arranged for a taxi and explained to the driver what was required, and the driver got us to the airport on time.

Stayed: August 2014, travelled as a couple
3  Thank liambt23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
administrador_luabay, Front Office Manager at Be Live Adults Only Tenerife, responded to this reviewResponded 9 September 2014

Dear Liambt23,

Thank you for your fantastic review about your holidays in Luabay Tenerife!

Your comments regarding our staff, food variety and the hotel facilities are very much appreciated. It is always great to hear that our guests take pleasure and enjoy their holidays with us.

We are delighted that you spend such a wonderful time in our hotel!

We would be very pleased to see you back in Luabay Tenerife in the near future!

Kind regards

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Reviewed 28 August 2014

Luabay is a excellent hotel, good location, hotel was spotlessly clean and the food was first class. Staff very friendly would definitely go again. Views stunning perfect place to go for a relaxing holiday would recommend this hotel to anyone.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank Stokecit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
administrador_luabay, Front Office Manager at Be Live Adults Only Tenerife, responded to this reviewResponded 29 August 2014

Dear Stokecit,

Thank you for taking time to share your opinion regarding your recent stay at Luabay Tenerife on TripAdvisor. We are very grateful for your comments about our staff, food quality and location.

Thank you again for your wonderful words! We hope to see you back in Luabay Tenerife very soon!

Yours faithfully

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Reviewed 24 August 2014

After reading mixed reviews of this hotel, I arrived with a fairly open mind.

In my opinion the hotel was clean, modern and friendly. The food was ok.
The hotel is on a road which is on a slight incline, has 12 floors with three lifts.
There is a lift towards the rear of the hotel which is able to take people down to the restuarant.
all areas were easily accesible.
The hotel is situated between 10 and 20 minutes walk to the beach depending on whether you want a gentle stroll or brisk walk.

All employees of the hotel are extremely hadworking. From my experience, they all work hard to ensure the holiday was a great experience.
Reception staff were very helpful with any query that I had.
The bar and restaurant staff were always busy and I beleive they deserve a mention here as they work extremely hard all day for the all inclusive guests!
The hotel and the grounds were very well kept throughout my stay.
The hotel had a varitety of facilties which seemed to be in constant use with guests.
The swimming pool area was clean as were the other areas in the hotel.
There were many activities for everyone to do, including aqua aerobics, biiliards, making cocktails and other activites.
I know that the activites are an aquired taste and down to personal preference, I can't review how well these acitvites were planned and how enjoyable they were because I didn't partake in them.
All I can do is let you know some of the activites the hotel had on offer.

My room was clean and freshened up every day. The rooms have a safe which was really helpful and the price of the safe was included in the price.

I was slightly concerned with the reviews I had read about the food on here, on the whole, the food was good.
There were better days than others, but generally good. A good variety of food, it was ok, but some dishes were to be desired.
Fresh cooking took place during dinner times.

The only negative I had was the fact that the hotel didn't provide free Wi fi and prives of this were high. (4 euros an hour) (10 euros for 24 days).

Overall, a pleasant stay here and was pleased with the service I received.

Room Tip: Sea view rooms are better than the mountain views.
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  • Stayed: August 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
10  Thank DeanioG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
administrador_luabay, Front Office Manager at Be Live Adults Only Tenerife, responded to this reviewResponded 26 August 2014

Dear Deanio G,

Thank you for taking time to write such a detailed review regarding your recent stay in Luabay Tenerife. It is great to hear that you had so much fun and enjoyed your holiday time to the fullest.

We took great pleasure reading your remarks regarding our friendly staff. We have already shared your comments with all the hotel departments to let our staff members know what a great work they are doing and how much it is appreciated.

Thank you very much and we hope to see you on Luabay Tenerife in the near future!

Kind regards

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Reviewed 19 August 2014

This was a lovely place to stay. The staff were extremely friendly and helpful. We arrived very late, around 11pm, and they kept a cold selection of food for us, at a table laid in the restaurant. Never had that before!

The rooms were large and cleaned to a high standard. The restaurant was large, and had a wide range of foods. The pool was slightly disappointing, not very big for the amount of rooms the hotel has. If this had been bigger, I would have given 5 stars.

While we stayed there, it was both my children's birthdays. (both teenagers)... and they bought out a cake with candles on both nights when we ate in the restaurant, and also delivered a birthday card, wine and fresh fruit to our room on both mornings, on a trolley. Amazing.

The hotel is in a great location. You can see the sea from the entrance, and from some rooms. There is a small hill down to the main promenade, only 30 seconds walk. Along the main beach road, if you bear left, it is only about 10 minutes walk to Loro Parque, which is a place you must visit. Set in beautiful gardens, overlooking the sea, there is a zoo, and sealife centre. the live shows are great fun, and the animals have the most breathtaking enclosures.

If you bear right, this takes you directly into the town, which is loaded with great shops and restaurants. the street entertainment is non stop, everywhere you look. What should take 15 minutes to walk often takes an hour because you stop to watch the talented people along the way.

The other place you must go, which is at the end of the main stretch, just past the shops, is Lagos Martinez. There are free sunbeds, literally hundreds available, and there are many lagoons and pools, right on the edge of the sea. There is small charge to get in, ( about 4 euros ) but once you are there, you can come and go, as long as you keep your ticket. It has a casino on an island in the centre, but is only open in the evenings.

My children and I will definitely be coming back here. Do not even think twice about booking up at this hotel. you will not be disappointed.

  • Stayed: September 2013, travelled with family
    • Rooms
    • Cleanliness
    • Service
10  Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
administrador_luabay, Front Office Manager at Be Live Adults Only Tenerife, responded to this reviewResponded 26 August 2014

Dear Diane B,

Thank you for your fabulous fabulous fabulous review of your holidays in Luabay Tenerife! It is a pleasure to receive such a positive feedback and know that our guests enjoy their holiday time with us.

Your comments regarding our staff, food variety, entertainment and the hotel facilities are very much appreciated. It is always great to hear that our guests take pleasure and enjoy their holidays with us.

Thank you for recommending us and we hope to see you on Luabay Tenerife in the near future!

Kind regards

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Reviewed 9 August 2014

First impression is was very good. We arrived just after 10pm after a very speedy taxi ride check in was smooth an easy we were offered the opportunity to go into the restaurant but we didn't bother ( our choice ).Our room on 7th floor was clean and looked very like picture on internet,was clean and comfortable but my main complaint is the lack of any dressing area ie.mirror or dressing table which means drying hair and putting on make up on standing up in bathroom not a 4* expectation.
Food in restaurant is generally good if you don't mind standing in queues for fresh meat & fish to be cooked or standing in queue for drinks with your meal it,s about time this place adopted the self serve method for soft drinks and wine / beer this would stop a lot of the problems in restaurant & bar. Note bar & not bars only one open of an evening with yet more long queues and not many staff and if your unlucky enough to be serve by one particular barman i'm surprised he doesn,t break glasses the way he slams them down on counter!
The hotel has obviously seen better days theirs lots of broken & cracked plaster & tiles not enough seating outside & in photographs must have been taken a long time ago..
Overall a lovely break Puerto de la cruz is a really nice place weather mostly cloudy (not the hotels fault) would go back again but not to this hotel.

Room Tip: Hi floor for good view.s
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
3  Thank fish123hartlepool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
administrador_luabay, Front Office Manager at Be Live Adults Only Tenerife, responded to this reviewResponded 26 August 2014

Dear Fish123hartlepool,

Thank you very much for being our guest and sharing your experience.
We are very sorry that you were not completely satisfied with your stay at our hotel and will be sure to study your feedback carefully in order to see what can be changed and where improvements can be implemented.
It would be a great pleasure if we could welcome you at our hotel again and show you that changes are being carried out in accordance with our guests’ feedback.

Best regards.

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Reviewed 5 August 2014

I can't understand bad reviews about Luabay Hotel. I went there in June this year with Thomson, All Inclusive. I think that was the best holiday in my life. All staff, from reception to kitchen, was so helpful and nice. Also very professional and hard working. Always smiling to guests.
When I came my room and bathroom were spotless and stayed like that till my last moment there. Rooms are cleaned every single day! Towels always clean. Room had a big build-in wardrobe, fridge (well – don't expect that temperature in such small fridge will be very low), safe and tv. There are spare blankets in wardrobe. Although my room was near lifts it didn't bothered me! Loved the volcano view! Generally very quiet neighbourhood.
Food in restaurant was nice and always fresh. I think you can find something for yourself even if you're quite fussy. Amount of people eating every day was very impressing. I think they coped very well. Every evening there are attractions for guests staying in. Lots of people was watching World Cup on the big tv in hotel bar.
Only thing I didn't liked was no wifi there. You could use computers, but that's not the same and a price was bit to high. But are you there to rest and enjoy beautiful island or sit on Facebook?
If there's anything you don't know ask reception – ask about getting a room before you leave, to take a shower and change your clothes.
If I go to Puerto de la Cruz that hotel will be a place that I want to stay in. I came back from there relaxed and very happy.

  • Stayed: June 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
8  Thank Iwona P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
administrador_luabay, Front Office Manager at Be Live Adults Only Tenerife, responded to this reviewResponded 12 August 2014

Dear Iwona P,

Thank you so much for your lovely comments about Luabay Tenerife. We are pleased you enjoyed the location of the hotel and appreciated the beauty that the island of Tenerife is. Your comments about our staff, facilities and food quality are very much appreciated, as they encourage us to continue growing and providing an excellent service to our customers.

We are looking forward to welcoming you in Luabay Tenerife next time you visit.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Be Live Adults Only Tenerife

Address: Avenida Blas Perez Gonzalez 11, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Be Live Experience Tenerife)
Phone Number:
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Puerto de la Cruz
#23 Luxury Hotel in Puerto de la Cruz
Price Range: £51 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Be Live Adults Only Tenerife 4*
Number of rooms: 337
Official Description (provided by the hotel):
The Be Live Adults Only Tenerife offers an enviable location at Puerto de la Cruz, it is located only yards away from the spectacular volcanic beaches at "Playa Jardin" and 5 minutes walk from the town centre. It has a top-notch service and completely renovated rooms with fantastic views to the sea or over Mount Teide and the Orotava Valley. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more   less 
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Also Known As:
Luabay Tenerife Hotel Puerto De La Cruz
Florida Tenerife Hotel
Hotel Florida Tenerife
Florida Hotel Tenerife
Be Live Adults Only Tenerife Puerto De La Cruz

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