We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Faulty towers”
Review of Palmeras Playa

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Palmeras Playa
Ranked #80 of 82 Hotels in Puerto de la Cruz
Reviewed 17 May 2014

Well where do you begin with this hotel! Myself and my wife made a huge huge mistake in booking this hotel for our wedding anniversary its safe to say we wont ever forget it as its possibly the worst hotel we have ever stayed in.the service from the staff was very very poor and im being polite there! When we booked all inclusive it should have said self service! We spent the first morning searching for staff to open the "all inclusive bar" what a joke and not to mention the food being cold when just being served too this became an all to familiar accurance to the whole week it seemed that the only staff that were on duty were trying to cover the poolside bar as well as the restaurant and the main bar a task only a magician could undertake!!! So we ended up spending more money on days and nights away from faulty towers oh sorry palmeras playa! So please please avoid this hotel at ALL COST!!!

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
8  Thank jinky1888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (138)
Traveller rating
Traveller type
Time of year
Language

25 - 31 of 138 reviews

Reviewed 23 March 2014

Our second trip to Tennerife we booked online for All Inclusive , What a joke a total waste of money and probably the worst service I have had in any hotel ,
sign says Bar open 10 am 11pm , was closed until 11.30 am , closed 12.30. open at 2.30, closed at 7pm until 9pm . when open had to wait 20 mins for service ,
complained to reception his reply how long you been here ,
food average , no snacks just buffet 3 daily.
on a positive note hotel was well situated and rooms cleaned daily.
NOT RECOMENDED,

Room Tip: STAY ELSEWHERE self catering. apartment room was good
See more room tips
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
10  Thank PHIL682014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2014

Having travelled extensively in various countries,I have to agree with other reviews ,that this is one really bad hotel,you cannot blame the staff,they have to work behind the bar ,then leave you to go and work in the dining room,leaving you at the bar.The only man to blame for this disaster of a hotel is the manager.
When we arrived it was around 12.30am,no food for anyone arriving from a late flight,we were told our room number,then had to ask for directions to the room,the outside corridor was not lit and left very dark,the room had a terrible stench,we tried putting bleach down the sinks etc,but eventually had to ask for a change of room,which was given without any problem,however from our balcony you looked onto a building site,the patio door had tissue paper down the seals,to stop the wind or stop the doors rattling,the dining was an experience ,reminded me of the movie (The 300) tonight we dine in hell,as the previous reviewer states everything was recycled from breakfast to lunch then to dinner,rabbit and sardines being the main choice on most occasions,food was lukewarm although there was a microwave in the dining room you could use,to reheat your meal and coffee.there appeared no snacks for all inclusive and the supposed entertainment was dire to say the least,the poolside bar was a small portacabin,which was seldom open.there are some really nice hotels in this town ,I would suggest fellow travellers to seriously consider one of these alternatives.
Good points,are the location ,the town itself,which is really nice and plenty choice for eating or having a night out,also it's not always about the holiday itself ,it's about the people you meet,and it was a pleasure to spend an evening with a very nice couple from Blackpool,who endured the same experiences at the palmeras playa ,as ourselves.
Please heed the advice if you wish to have an all round pleasant holiday.

Stayed: March 2014, travelled as a couple
8  Thank rayneger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2014

As I sit in the dark, grey and unwelcoming lobby of this 'hotel' on our last night, I feel it is my duty to share our experience with the world of travellers out there and to warn them about this place... Let me start by saying that the world 'elegance' in the name if this hotel is most ironic as there is nothing remotely elegant about this hotel... Quite the opposite in fact! I fear the worst as soon as we arrive. The reception looked so dark and glum, the furniture dated and just very depressing... On entering our room on the 3rd floor things just got worst: 2 single beds shoved together when our booking was for a double room, crappy beddings NHS hospital-style with yellow-stained pillows and the bathroom had rust all over the bath tub... Just not the kind of place to promote some much needed and anticipated relaxation. The hotel receptionist was rather helpful when I voiced my disappointment and asked for an alternative room. We were handed a key-card which gave us hope for a better room as the original room had an old style key... We were wrong, basically same room, still no double bed but with the added benefit of hair on the mattress and vertigo on the balcony as this was on the 9th floor! Great! Totally defeated we decided to stay with the original room and make the best of our holiday AWAY from this depressing ambience! After all we came for the carnival in Santa Cruz and hadn't planned on spending a lot of time at the hotel. Furthermore, we consciously booked a 3 star and therefore did not expect luxury and glamour...But this was something else.. I didn't have any great expectations for dinner either having read the reviews and comments on the food but seriously... Nothing could of prepared me for this! The 'restaurant' was more what you would imagine a prison canteen to resemble, dark and cold with a few trays of dodgy looking salads, some concussion of rabbit meat and fatty ribs just thrown there... Vegetable so over cooked and soggy it was unidentifiable... When I asked the only waiter in sight(for the entire week) for some fresh bread, he told me I had to wait till the morning for that! It soon became apparent that all the food was recycled, crappy hotdogs used as replacement for sausages at breakfast then found their ways in the rice at dinner and the poor rabbit was present at every meal in some form or other...I think the chef could actually win a competition in food recycling! That was the last time we ate in the place... Thank god puerto de la Cruz is packed with lovely restaurants/bars providing very good food at affordable prices! We laughed so much when we read some of the previous reviews for this hotel, describing it as 'faulty towers' meet the Adams Family meet 'carry on' film... That guy could not have been more accurate and fool me for ignoring the warnings of those who rightly described the place for what it is! I just thought they were fussy exagerators! Oh no! Some of the guest, several of whom appeared to be living in the apartments at palmeras were also a reflection of this sad establishment: a man on our floor openly spat on the landing on his way to dinner, whilst some sad looking woman we encountered in the lift with a plastic bag over her hand appeared to be mentally fragile... The 'inmates' as a previous reviewer likes to call them provided some unconventional entertainment! That's for sure! And thank god for that because the hotel 'entertainment' is that shocking it's an insult to the over 60's let alone a young couple!
Last night we met a delightful couple from Fife in a local bar, they also had the misfortune of experiencing the 'elegance' at the palmeras and they shared our views entirely... Again we laughed so much! Fortunately for us we get 'released' tomorrow, they still have another week of indulgence... Don't do it guys! You've been warned...the only positive about this place is the location!

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
7  Thank Camaleonte7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2013

We booked this as a last minute holiday and found the all inclusive deal to be Good Value for money at this 3 star hotel. Centrally located right near the front and close to Lago Martianez
for the excellent pools and facilities. Lots of restaurants and bars in easy flat walking distance
as well as shops. Choice of menu with lots of salads and meat and fish dishes, so you can find something different each meal although keeping the food hot appears to be a problem. Lovely side room with sea view in one direction and views of Teide to the other. The pool area was pleasant and we used the pool bar at lunch time. There were basic cooking facilities and equipment in yr room if you wanted to self cater. Mainly German and Finnish guests with the occasional British couple.

Thanks to the male receptionist for being very helpful with our transfer back to the airport speaking to them in Spanish when i got stuck.

Room Tip: Higher rooms have good views and the lifts work well!
See more room tips
  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Jan557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2013

In this hotel you get very good value for your money. Good price and excellent location near to Lago Martianez and everything. Simple rooms, good service, breakfast ok, pools ok. Everything a bit worn out but clean. Don't expect too much - that you'll get in the neighbour and you'll also pay 3-4 times more. Really GOOD SAUNA almost according to Finnish standards:) We'll soon spend the 6. family vacation in this lovely town enjoying Puerto Christmas! Muchos gracias Palmeras Playa!

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Heidi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

We stayed here for 2 weeks our rooms were clean and bedding clean towels we were worried about staying here but for 3stars you get what you pay for there was very little entertainment no snacks at the bars and the swimming pool bar not open for long as staff had to close to go and serve in the restaurant .The staff not very helpful the stairs were very poorly lit I slipped on the bottom step hurt my ankle my husband asked for a bag of ice which they got for him I sat in the reception with this ice on my ankle and not one member of staff asked if I was alright ,the food was okay but not very hot and jelly every lunch time and evening.the location was good and to charge extra for hairdryers and no safes or money changing facilities in hotel and all flat all in all very average don't think I will be going back.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank AmieKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Puerto de la Cruz hotels
0.1 mi away
Apartamentos Alta
Apartamentos Alta
#37 of 82 in Puerto de la Cruz
217 reviews
0.1 mi away
Catalonia Las Vegas
Catalonia Las Vegas
#12 of 82 in Puerto de la Cruz
1,927 reviews
0.4 mi away
4Dreams Hotel
4Dreams Hotel
#21 of 82 in Puerto de la Cruz
396 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Hotel Tenerife Ving
Hotel Tenerife Ving
#64 of 82 in Puerto de la Cruz
232 reviews
1.1 mi away
Apartamentos Bahia Playa
Apartamentos Bahia Playa
#49 of 82 in Puerto de la Cruz
93 reviews
0.3 mi away
Atlantic Mirage Suites & Spa
Atlantic Mirage Suites & Spa
#32 of 82 in Puerto de la Cruz
446 reviews
Show Prices
Show Prices
Show Prices

Been to Palmeras Playa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palmeras Playa

Address: Avenida Venezuela 12, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #80 of 82 Hotels in Puerto de la Cruz
Price Range: £33 - £34 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Palmeras Playa 3*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Travel Republic (UK), Evoline ltd and Cancelon so you can book your Palmeras Playa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Palmeras Playa Hotel Puerto De La Cruz
Palmeras Playa Tenerife/Puerto De La Cruz

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing