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“Just as good this time”

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Bahia Principe San Felipe
Ranked #6 of 80 Hotels in Puerto de la Cruz
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Just as good this time”
Reviewed 12 May 2014

We decide to do something we have never done before - return to a hotel and resort.
On arrival the welcome was fantastic, the room had great views and we quickly settled into the the hotel.
Food offers great variety and it is easy to eat far more than you planned - diet went out of the window. Waiting staff are friendly and the language skills exceptional.
Entertainment in the lobby bar was enjoyable - if you don't like snakes there is only one night to avoid and the Birds of Prey up close and personal is an interesting evening.
Housekeeping are great - almost invisible and yet the standard of cleaning is exceptional
If you are looking to relax in a great atmosphere, want feel the pressure and stress just wash away then we would recommend the San Felipe - thank you to all the staff

Room Tip: If you like stunning sea views ask for an *01
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juliana S, Director de Relaciones Públicas at Bahia Principe San Felipe, responded to this review, 14 May 2014
Dear Mark,

Thank you very much for taking the time to share your experience and to recommend Bahia Principe San Felipe hotel to other travellers.

We appreciate your wonderfull words regarding our facilities and qualify service. We work hard every day to satisfy our guest needs and we are so happy to read that you had a memorable and relaxed vacation here with us.

We hope to welcome you many more times.

Bahia Principe Hotels & Resorts, all-inclusive hotels for your holidays in Tenerife.

Best Regards,

Juliana Sandoval
Bahia Principe San Felipe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,584 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (375)
Date | Rating
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  • Dutch first
  • English first
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English first
Tamworth, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 May 2014

My husband and I use to live in Puerto but never was able to either have the time or funds to stay here. Now older, wiser and with better jobs in the UK. We can pretty much pick where we want to go and every year, at times twice a year we can't go anywhere else.

This hotel is truly a wonderful place to relax and recharge your batteries, especially when your work life is pretty full on!

Staff are lovely and nothing is ever too much to ask. There have been reviews that say they are a bit off- well you know what so would I be if I was spoken to in the way some of the folks spoke to them. Thr trick is to treat folk with respect and it is returned. And just because the sky is the wrong colour no point moaning at the hotel staff!!!

Food is grat and loads of choice. I am probably the worlds fussiest eater and I find loads to eat and enjoy. There are always some rude / arrogant Europeans that always push in front of me but hey, they are the sad ones and I just laugh as they are just sad!!

The pool and gardens are just breathtaking and stunning. Lovely place to sit with a cuppa

The views from the balcony are second to none and perfect to take away the stress of the day job!

All I will say is that if you don't enjoy your stay here then your expectations will never be met.

Go and you will be back every year xxx

Room Tip: Sea Viw rooms are quieter from beach noise from floor 6 and higher Corner rooms have best of sea an...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Toni P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesus A, Subdirector at Bahia Principe San Felipe, responded to this review, 12 May 2014
Dear Toni,

Thank you very much for taking the time to share your experience and to recommend Bahia Principe San Felipe hotel to other travellers in this forum.

We are very happy to hear you have enjoyed your stay so much, and it is difficult to express our gratefulness for your nice comments in all areas of the hotel, specially the mention to our staff.

Once again thank you for all your comments, we hope to welcome you one more time here in Tenerife.

Kindest regards,

Bahia Principe Hotels & Resorts, all-inclusive hotels in Tenerife

Jesús Alonso
Bahia Principe San Felipe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level Contributor
143 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 8 May 2014

Spent a week in the quiet post Easter period here for the first time. The food is fantastic with all the tasty Spanish options such as paella and Canarian potatoes twice a day. There is such a good range of food that we did not miss eating out. Stayed all inclusive and very good value for money. No music round the pool except for aquarobics. What a pleasant change from many hotels. Pleasant gardens. Excellent location by the seafront but just a bit away from the busiest areas. Plenty of sunbeds. Staff are pleasant. Spa good value for money. I would come again and many guests come year after year. Evening entertainment could have been a bit more lively at times but had a good dance/gymnast show, magic show and birds of prey show.

Room Tip: Stayed in a suite facing the gardens. Great view of Teide and also some of the sea. Not worth gettin...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kaitiScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesus A, Subdirector at Bahia Principe San Felipe, responded to this review, 12 May 2014
Dear Kaiti,

Thank you very much for taking the time to share your experience at Bahia Principe San Felipe hotel to other travellers in this forum.

It is great satisfaction for the Bahia Principe Hotels & Resorts Management to read that you have enjoyed of a quality service and the friendliness of our staff, specially about our food.

We hope to see you again in Bahia Principe San Felipe.

Kindest regards,

Bahia Principe Hotels & Resorts, your best hotel in Tenerife

Jesús Alonso
Bahia Principe San Felipe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerset
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 May 2014

I have no negatives about our stay in this hotel, clean comfortable & friendly staff, reception where really helpful, food for us was excellent plenty of choice.
Only negative was we booked with Thomas Cook & was informed at the airport that there was no rep at hotel, & an instruction leaflet given to us, telephone service was not much good, but we were not alone other people had problems too. Never saw a rep all stay & they were not present at airport. Very customer unfriendly, couldn't even be bothered to put pick up times for departure in book or notice board. I had to text the for information as I gave up on the phone.We hope to go back here hopefully with another company

Room Tip: facing the pool/mountain a bit higher room,
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank gibbiSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesus A, Subdirector at Bahia Principe San Felipe, responded to this review, 12 May 2014
Dear tripadvisor-user,

We would like to thank you for the review on your recent stay with us.

With great satisfaction we read that you have had a wonderful holiday and we thank you for the nice words to our staff.

We hope to see you again in Bahia Principe San Felipe.

Bahia Principe Hotels & Resorts, all-inclusive hotels for your holidays in Tenerife.

Best Regards,

Jesús Alonso
Bahía Principe San Felipe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 5 May 2014

Our holiday experience started three weeks before, when I phoned the hotel to request a certain room. I spoke to Gemma, who was very friendly and said she would do what she could to meet our request. We arrived after midnight and got our perfect room 1603. There was a bottle of cava and a cold platter. The room was lovely and the view of Teide and the town perfect. The food is very good and we go half board, sometimes swapping dinner for lunch. Since we have been so often we have been on all the excursions, but the best ones are Loro Parque, and Masca. We cannot rate this hotel highly enough and would certainly recommend it to everyone. Will be back soon.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Petes1610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesus A, Subdirector at Bahia Principe San Felipe, responded to this review, 7 May 2014
Dear Peter,

First of all we would like to thank you for taking the time to share your holiday experience with us.

We are realy glad you have enjoyed your stay in our hotel. Thank you for all your nice comments, will be transmitted to different departments, our staff will be happy to read them.

We hope to see you again in Bahia Principe San Felipe.

Kindest regards,

Bahia Principe Hotels & Resorts, your best hotel in Tenerife

Jesús Alonso
Bahia Principe San Felipe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greater Manchester, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 May 2014

this was our second time in the San Felipe we thought we would try it for a second time, we were not disappoint, the same staff from reception to cleaners were as helpful as they were on the first visit. The bar staff in all bar's were great,it made our holiday perfect. All staff were happy to make our holiday perfect. It was that good we are thinking of going back again some time soon.

Room Tip: Rooms at front of hotel Sun in morning sea view.Rooms at back pool view. Sun in evening.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Archie Allen I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juliana S, Director de Relaciones Públicas at Bahia Principe San Felipe, responded to this review, 5 May 2014
Dear Archie ,

First of all, we would like to thank you for the review about Bahia Principe San Felipe and for giving us your feedback, which we really appreciate and take into account.

It is great satisfaction for the Bahia Principe Hotels & Resorts Management to read that you have enjoyed of a quality service and the friendliness of our staff. Thank you very much for your positive comments about your second visit to our hotel and also for recommending us to other travellers in this forum.

Hoping to welcome you again in a near future.

Bahia Principe Hotels & Resorts, all-inclusive hotels for your holidays in Tenerife.

Best Regards,

Juliana Sandoval
Bahia Principe San Felipe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colwyn Bay, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 May 2014

Just returned from seven days at San Felipe travelling with husband, daughter and grandaughter. I had read the reviews on Tripadvisor and choose this hotel on the basis of the feedback given. We could not have chosen a better hotel, it was excellent in every way, staff very friendly and helpful, excellent choice in buffet restaurante, very clean, lovely gardens and pool, good location and views from the rooms. It was my daughter's birthday when we were there, we did not tell the hotel but a bottle of champagne appeared in her room. If we return to Tenerife this would be our hotel of choice

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juliana S, Director de Relaciones Públicas at Bahia Principe San Felipe, responded to this review, 5 May 2014
Dear Janet,

Thank you for your comments about your recent holidays in Puerto de la Cruz, Tenerife.

We are pleased to know that you recommend our hotel to other travellers in this forum.

We hope to welcome you and your family here again in Bahia Principe San Felipe.

Best regards,

Bahia Principe Hotels & Resorts, all-inclusive hotels for your holidays in Tenerife.

Juliana Sandoval
Bahia Principe San Felipe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bahia Principe San Felipe

Property: Bahia Principe San Felipe
Address: Avenida de Colon, 22. Puerto de la Cruz - Tenerife. Espana, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly H10 San Felipe)
Phone Number:
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Puerto de la Cruz
#2 On the Beach Hotel in Puerto de la Cruz
#2 Spa Hotel in Puerto de la Cruz
#4 Family Hotel in Puerto de la Cruz
#4 Luxury Hotel in Puerto de la Cruz
#6 Romantic Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Bahia Principe San Felipe 4*
Number of rooms: 261
Official Description (provided by the hotel):
Facilities and services 1 pool 1 children's pool Terraces with loungers and sun umbrellas Subtropical garden Towel service (deposit required in reception) BAHIA SPA (additional charge) Sports facilities: gym, tennis court 1 buffet restaurant and 2 a la carte restaurants 3 bars Meeting and convention room Golf courses: Real Club de Golf de Tenerife (20 km from the hotel) - Buenavista Golf (45 km from the hotel). Rooms 261 rooms including 4 types: Standard, Standard with views of the sea or Mount Teide and Junior Suite. Junior Suites are larger than Standard rooms. Room facilities: Queen size, king size or 2 twin beds Air conditioning Fully-equipped bathroom: bath tub with shower, hair dryer Bathroom amenities Satellite TV Direct phone line (additional charge for external calls) Iron and ironing board (available on request) Minibar Safe (additional charge) Sitting room ( Junior Suites) Balcony or terrace Wifi (additional charge) Wake-up call service Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: 1 Children's pool Mini Club with daytime activities for children (4-12years) Evening Mini Disco Balloon twisting or face painting workshops Babysitting service (additional charge and prior booking required) Other services 24 hour medical service (additional charge) Internet in the hotel lobby (no additional charge) Postal and fax services Car park (subject to availability) Pharmacy Laundry ... more   less 
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Also Known As:
Bahia Principe San Felipe Hotel Puerto De La Cruz
San Felipe Hotel
Bahia Principe San Felipe Tenerife/Puerto De La Cruz

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