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Reviews (2,792)
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1,049
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460
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121
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All reviews pool area sea front reception staff the ground floor half board junior suite evening entertainment sea view plenty of choice lago martianez waiter service water polo restaurant staff loro parque breakfast and dinner choice of food paella
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1,435 - 1,440 of 2,792 reviews
Reviewed 1 July 2012

I booked this hotel after looking at the reviews some seemed good others didnot seem to like it so was a bit unsure what i would find. So pleased i picked it the staff were fantastic. The location of the hotel was brilliant near to things but quiet at the same time. Facilities were excellent. Ive been on loads of holidays to different places this won rates one of the best. The beds were realy comfortable and the size of the rooms brilliant. We had a balcony over the pools which was nice on a night time. The variation of food was excellent a good choice of hot and cold and for the amount of people the staff served they did an excellent job. Lots of sunbeds and room round the pool they even provide towels for the pool.

Date of stay: June 2012
  • Trip type: Travelled as a couple
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3  Thank Rebecca T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 June 2012

absolutley great hotel we enjoyed every minute of our 2 weeks stay no complaints at all thank you

Date of stay: April 2012
  • Trip type: Travelled as a couple
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5  Thank vera b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TENERIFE_PLAYA, General Manager at H10 Tenerife Playa, responded to this reviewResponded 20 June 2012

Dear Guests,

thank you so much for your nive comments about our hotel. We are pleased you enjoyed your holidays and you liked the hotel.
We are looking forward to welcoming you again soon.

Best regards

Alfosno E. Peinado
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2012

staff are fantastic and so helpful to EVERYONE who treats them reasonably. But some stupid, stuck - up people think they are "above" mere waiters etc. One comes across nasty people everywhere. we do go to other 4* hotels too but always come back here as well. puerto de la cruz is so so much nicer than the crazy southern resorts.and this hotel is lovely. OK the rooms are due for upgrading but everywhere is immaculate and the food brilliant.

Room tip: get a room overlooking the lido and the sea
Date of stay: May 2012
  • Trip type: Travelled as a couple
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2  Thank alanandanneowen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TENERIFE_PLAYA, Director General at H10 Tenerife Playa, responded to this reviewResponded 15 June 2012

Dear Guests,

thank you very much for your kind comments. It is a pleasure for us to know that you enjoy your holidays at our hotel so much.
We are looking fprward to welcoming you again soon.

Best regards

Alfonso E. Peinado
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2012

This hotel has everything,location --right on the sea front and the centre of Puerto ,
very comfortable rooms .modern looking hotel ,2 pools and Miranda the Animation and event organiser was the best I have come across-she was so friendly and talented speaking at least 6 languages ,she has the knack to get everybody to join in the activities with her enthusiasm,
The food in the restaurant was well cooked, varied and plentiful and everything was controlled by the excellent Management,
The only concern would be the Management in thier efforts the fill the hotel allow groups of 10-20 children under 11 years old with carefree, irresponsible carers to run amock in hotel, pool , quite lounges and allowed to stay up to all hours of the night as was our experience for 3 days of our stay,
As this hotel caters for mature and elderly clients and is in the brochures of recommended hotels by SAGA I think the Management need look in other directions to fill their empty rooms or
suffer the consequences

Date of stay: May 2012
  • Trip type: Travelled as a couple
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3  Thank christopher dav... c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TENERIFE_PLAYA, Manager at H10 Tenerife Playa, responded to this reviewResponded 12 June 2012

Dear Guests,

we appreciate your comments about your last stay at out hotel, and we will congratulate all the mentioned departments. We feel proud to know that you have enjoyed your holidays and that your opinion can help other Guests. We will particularly congratulate our entertainment manager, Mrs. Miranda, for her enthusiasm and the Chef for his very well cooked food.
With reference to the group of young people who were here at the same time as you, we must inform you that cannot refuse any group because of the age, and, as long as we have availabilty at the hotel, we cannot discriminate anybody. We must say that this is the first group of young people we have confirmed this year, and, should we ever had another one, we will try to organize with Miranda some games in the sport court.

Best regards

Alfosno E. Peinado
Director

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Reviewed 1 June 2012

Just returned 1wk stay at H10 Tenerife Playa could not fault the hotel. The food is amazing and variety. Staff are excellent and very helpful. We got upgraded to seaview room which was perfect. The hotel is right by the beach and best ever location. The entertainment - by Miranda ( classic) - you all have to have a go at French Boules. You even get a certificate and if you win 10 games you grab ypurself H10 medal. The Pools were great- since tghe weather was fantastic ythough they werent heated the temp was fab. Well Recommended.

Room tip: Ask for sea view room o guarantee- best views of puerto del cruz.
Date of stay: May 2012
  • Trip type: Travelled as a couple
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4  Thank MrsB B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TENERIFE_PLAYA, Manager at H10 Tenerife Playa, responded to this reviewResponded 12 June 2012

Dear Guests,

thank you to spend some minutes to write your kind comments about our hotel.
We are glad you could enjoy your holiday and we hope you will be back soon.

Best regards

Alfonso E. Peinado
Hotel Manager

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