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“Ideally located hotel”
Review of H10 Tenerife Playa

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H10 Tenerife Playa
Ranked #9 of 80 Hotels in Puerto de la Cruz
Bury St Edmunds, United Kingdom
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Ideally located hotel”
Reviewed 6 February 2014

You could not wish for a better located hotel in Puerto de la Cruz. On our first visit to this resort 12 months ago, we stayed at a different hotel much higher up but this meant a steep climb every time we returned from the town. The Tenerife Playa, on the other hand, is right on the seafront, just opposite the lido complex and is therefore perfect for an effortless stroll along into the town. It would also be really good for wheelchair-users as it is completely flat and there is no traffic.
The hotel has a modern, stylish feel about it and enjoys all the facilities you would expect from accommodation in this price bracket. We particularly liked the swimming pool area which had two very adequately sized pools (one of which was heated in the winter), surrounded by trees, gardens and areas for sun-loungers.
Our room had a balcony with a pleasant view over this area and down onto the trees below but there were blocks that faced in other directions eg towards the sea if preferred. The room was of a reasonable size with adequate storage space and the beds afforded a good night's sleep. The room was kept well cleaned and a note was provided to leave on the bed if you required a change of linen. A fridge was provided but the key to this was only available from reception on purchase of at least one mini-bar item. We thought this rather an odd system but we simply bought one bottle on the first day and then retained the key for the rest of our stay.
The restaurant was a bright pleasant space and there was a good choice of food to suit most tastes. There were some local dishes as well as the usual European type menu to suit the majority of guests who were German or English. There was a "show cooking " counter for both breakfast and dinner but in the evenings there was a fair amount of repetition. The service was adequate, if rather impersonal.
What didn't we like? Only minor niggles such as the usual towels placed on sun-loungers to reserve them and no notices or action taken by hotel staff to stop this; window tables in the restaurant reserved by staff on behalf of guests who had paid a supplement; and worn dining chairs that really do need replacing or re-upholstering. A more serious point is that, in our opinion, there needs to be a stricter policy on hygiene on entering the restaurant. There is only one anti-septic gel dispenser on a pillar which very few people use and yet everyone shares the same serving tongs etc inside the dining room. There was no reason why the dispenser could not have been placed on a stand at the door and every guest asked to use it on entry, just as is standard practice these days on cruise ships. This could well help prevent the kind of viruses that can so easily spread where so many people are eating together.
In conclusion, we were generally very satisfied with the Tenerife Playa, would recommend it and would stay there again.

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
7 Thank DivadB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, 19 February 2014
Dear Guests,

thank you very much for your comments in Tripadvisor, especially for the detailed description you give, which will be very useful for other travellers, and for the suggestions that we will keep in consideration.

We are looking forward to welcoming you again in the future.

Best regards

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (410)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Skegness, United Kingdom
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 6 February 2014

Again, another great holiday at the H10 Tenerife Playa, good fun, good food and lots of exercise taking part in the many activities organised by Miranda (animacion). Competition in the activities and the will to win was amazing plus the exuberance of Miranda ( how does she do it everyday). Reception, restaurant staff, bar staff, all employees of the 'H10' were polite and helpful, even when I tried my limited Spanish on them ,H10, is in an ideal position for shopping and the Lido.
To finish the day, the shows and games evenings were very much enjoyed. Resident band . Canarias 2 were a pleasure to listen too and the local residents who came in to do the Spanish
.dancing were a pleasure to watch. Puerto de la cruz has much to offer, the old town and modern shops also many tourist attractions.

Room Tip: Rooms facing the sea from october to march not so warm,air con is also a heating unit. Rooms facing...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank jockmcneil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, 19 February 2014
Dear Guests,

thank you very much for your kind opinion in Tripadvisor, that we will share with all the staff, especially with Miranda.
We are pleased you enjoyed your holidays, and that you are ready to come back.
We are looking forward to welcoming you again.

Best regards

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 February 2014

My wife and I have just returned from another fabulous holiday at the Hotel Tenerife Playa in Puerto De La Cruz. The hotel is looking a little tired now and in need of some refurbishment but we would not consider going anywhere else. The location of the hotel is brilliant being situated on the traffic free sea front. The staff are extremely friendly and helpful. Throughout the day the enthusiastic and energetic entertainment manager Miranda is on hand to keep willing guests involved with games and other activities. She is very professional, likeable and always open to suggestions that might improve her itinerary. She is an asset to the Tenerife Playa.

Room Tip: We always ask to face the pool. It is sunny there in the afternoons and quiet in the evenings.
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank MartinWanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, 19 February 2014
Dear Guests,

thank you for your kind comments in Tripadvisor, that we will share with all the staff,. especially with Miranda.
We are pleased you enjoyed your holidays here with us, and we appreciate you do not consider going to another hotel. We are working on improvements and we hope we will be able to offer you new details the next time you will visit us.

Looking forward to welcoming you again, we remain

Yours faithfully

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Finland
Level Contributor
131 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 2 February 2014

First of all, we spent a very good holiday in Puerto de la Cruz, and H10 Tenerife Playa was a good choice. Its location is ideal, the pool area is practical and you can hear the sound of the sea even if you do not have a sea view.
The best of all was the service in the restaurants and bar. Food was good (we had all inclusive) and especially delicious were the vegetarian choices. But, truthfully, the service in the reception desk and at the door of the restaurant varied a lot: sometimes it was reasonable and sometimes it was "strange".
Bathroom was large and beds were good, but the room can not be called cosy.

Room Tip: Pay extra for balcony.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
7 Thank SonataArctica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, 19 February 2014
Dear Guests,

thank you for your comments in Tripadvisor.
We are pleased to know that you enjoyed your holidays here with us, and that you liked the location and the food especially. We are sorry that some aspects of our hotel were not as you expected.
We hope you will come back in the future in ordered to offer you an improved service.

Best regards

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 January 2014

On the plus side the location is excellent, we enjoyed a huge, comfortable bed, good soundproofing between rooms, tasty breakfasts, a fridge in our room and a great sea view from our balcony.

That said the whole place is getting a bit tatty and even a little smelly in parts - it badly needs a complete refurbishment starting with the dozens of peeling chairs in the restaurant. I note from previous comments made more than a year ago that the General Manager is anxious to address the internet/wi-fi problem but it is still appalling to non existent, the reason why I cannot imagine as this could be sorted quite easily. Evening entertainment was poor.

We paid 107 Euros a night for double b&b.

Room Tip: Sea view is probably better than a garden view.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
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Helpful?
5 Thank CurryfanaticGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paisley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 January 2014

Hi just returned after a months stay, this was my 13th visit to this hotel, staff excellent, position first class, cleanliness, superb, food good, always something to tempt the taste buds , already booked to return next year.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank irene p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, 31 January 2014
Dear Guests,

thank you for your kind comments in Tripadvisor.
We are pleased you have already booked to come back next year, and we are looking forward to welcoming you.

Best regards

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
70 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 25 January 2014

I booked the H10 for a group of nine seniors. The staff were excellent and catered for our wishes, including setting up a table in the dining room for our exclusive use which helped greatly to retain the group atmosphere. We were on a half board basis and both the breakfast and the evening meal left nothing to be desired, plenty of choice and of good quality. The happy hour (2 drinks for the price of 1) was irresistible. The hotel is clean, scenic, and has that friendly quality much appreciated when on holiday.
Perhaps the only niggle I have is that with my being a single occupant my room and balcony looked out onto a concrete wall with trees obstructing the view of the swimming pool.
I will certainly book this hotel for any future visits to Puerto de la Cruz.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Clive B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this review, 31 January 2014
Dear Guests,

thank you very much for your kind opinion in Tripadvisor, that we will share with all the staff.
We are pleased you enjoyed your holidays here with us, and we hope that you will soon come back.

Looking forward to welcoming you, we remain

Yours faithfully

Alfonso E. Peinado
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Tenerife Playa

Property: H10 Tenerife Playa
Address: Avenida de Colon, 12, 38400 Puerto de la Cruz, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Puerto de la Cruz
#7 Luxury Hotel in Puerto de la Cruz
#8 Romantic Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): £
Hotel Class:4 star — H10 Tenerife Playa 4*
Number of rooms: 339
Official Description (provided by the hotel):
Located in northern Tenerife along the coastal town of Puerto de la Cruz, the H10Tenerife Playa stands in a prime location on the pedestrian promenade in front of the famous Lago Martiánez, just 50 metres from the sea. The hotel’s complete facilities include swimming pools, a varied array of dining options and meeting rooms for any type of event. In addition, the hotel now offers Privilege, Exclusive Rooms and Services. ... more   less 
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Also Known As:
h10 Tenerife Playa Hotel Puerto De La Cruz
Tenerife Playa
H10 Tenerife Playa Puerto De La Cruz

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