The hotel was as much as was expected. Like many holiday hotels the decor is just a little worn, but not overly so, although the plumbing in our room was just adequate - especially the tired flush mechanism on the wc cistern (avoid room 320).
In the main, staff were helpful, and competent in a detached way. Food was ok at best - unimaginative and unchanging. The major negative was the attitude of Javier, the Maitre'D. We had previously taken drinks with us from bar to room, from bar to pool, from bar to lounges, but were prevented one evening from taking wine (bought as an aperitif in the hotel bar) into the restaurant with us. He told us "it is not permitted", and then got quite arrogant and abusive when I asked for clarification, which upset my wife. It was later suggested to me that this was his own rule, imposed because restaurant wine sales were falling.
The hotel location is excellent.
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- Also Known As:
- h10 Tenerife Playa Hotel Puerto De La Cruz
- Tenerife Playa
- H10 Tenerife Playa Puerto De La Cruz