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H10 Tenerife Playa
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Reviews (1,869)
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All reviewspool areasea frontreception staffthe ground floorhalf boardplenty of choiceevening entertainmentolder generationjunior suiterestaurant staffrifle shootinggreat holidaysea viewlago martianezwater polopool attendantloro parque
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Reviewed 29 April 2014

We were very pleased with this hotel. Staff were very pleasant and helpful. Excellent location with beautiful views. Food was more than adequate with lots of choice. Rooms may have been a little dated, but the positives of this hotel far outweighed this. I have never wrote a review before, but felt some of the reviews were a little unfair. A special thank you to the young, tall dark haired waiter/ bar man with glasses, he was so polite and helpful and nothing was too much trouble.
We had a lovely holiday and could not complain about anything, I would certainly recommend it.

  • Stayed: April 2014, travelled as a couple
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2  Thank 456Elaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this reviewResponded 22 May 2014

Dear Guests ,

thank you for your kind comments in Tripadvisor, which we will share with all the staff, especially with the barman you mentioned.
We hope you will soon come and visit us again.

Best regards

Alfonso E. Peinado
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

The hotel was as much as was expected. Like many holiday hotels the decor is just a little worn, but not overly so, although the plumbing in our room was just adequate - especially the tired flush mechanism on the wc cistern (avoid room 320).
In the main, staff were helpful, and competent in a detached way. Food was ok at best - unimaginative and unchanging. The major negative was the attitude of Javier, the Maitre'D. We had previously taken drinks with us from bar to room, from bar to pool, from bar to lounges, but were prevented one evening from taking wine (bought as an aperitif in the hotel bar) into the restaurant with us. He told us "it is not permitted", and then got quite arrogant and abusive when I asked for clarification, which upset my wife. It was later suggested to me that this was his own rule, imposed because restaurant wine sales were falling.
The hotel location is excellent.

Room Tip: Avoid the bad plumbing in room 320.
  • Stayed: April 2014, travelled as a couple
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1  Thank JMarMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014

Hotel staff are very friendly, food is of a good standard, hotel is located in a great location. Admittedly some of the hotel fabric is in need of refurbishment, balcony shutters are over due a coat of paint and some of the dining room chairs have seen better days even though they are still fully serviceable. But compare the cost to stay in this hotel with comparable 4 star hotels in the south of the island. The resort itself is very pleasant with lots to see and do in the immediate vicinity if like me you are not one to lounge on a sun bed all day.

Room Tip: The hotel is in a quiet location, ask for a pool view ground floor room, they come with a patio similar in size to rooms with a balcony but 14 euros per night cheaper , quite a saving over 14 nights
  • Stayed: April 2014, travelled as a couple
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1  Thank Wilma_Fingerdo659
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this reviewResponded 22 May 2014

Dear Guests,

thank you for your kind comments and suggestions in Tripadvisor, which will be very helpful for us and for other travellers.
We hope you will soon come and visit us again.

Best regards

Alfonso E. Peinado
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2014

The H10 Tenerife Playa is in a perfect place in Puerto de la Cruz opposite the beach,ocean and the picturesque lido. There is a flat walk into the town where there are lots of shops and restaurants. We stayed at the hotel for a week just before Easter and really enjoyed it. Our room on the 4th floor overlooked the pool and was very comfortable. It was well worth the extra payment for a balcony. Maid service was very efficient and the room was always very well cleaned. The restaurant was always busy but the food selection and quality were good as was the service, although my husband did miss not being offered mushrooms as part of the breakfast buffet! The only real quibble was the rudeness of some of the guests during the entertainment- they thought it was OK to talk loudly and ruin it for anyone trying to enjoy it. There was a terrific duo one evening called Garfunkel and Simon and we were so embarrassed for them at the behaviour of some guests. The hotel needs to have a more separated entertainment and bar area. Other than that we had a super holiday and we would recommend the hotel and Puerto de la Cruz. The seven pools in the lido are wonderful and Loro Parque is amazing. Other places not to miss in Puerto are the Botanic gardens and the Orchid gardens. A trip to Mount Teide is also a must. We would definitely be happy to holiday in Puerto de la Cruz again and if we did we would stay at the Tenerife Playa.

Room Tip: Choose a room with a balcony.
  • Stayed: April 2014, travelled as a couple
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1  Thank MarieStretford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this reviewResponded 22 May 2014

Dear Guests,

thank you for your kind comments in Tripadvisor. We are pleased you enkoyed your stay at our hotel, and we appreciate your suggestion which we will keep in consideration.

We are looking forward to welcoming you soon again.

Best regards

Alfonso E. Peinado
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2014

We stayed at the H10 for 10 nights over Easter.
The staff were, without exception polite and a credit to the H10 brand.
A particular mention to Miranda the animator, the cleaning staff, the bar staff ( who you could joke around with) and the brilliant restaurant staff. We stay in a lot of hotels, but here the professionalism of the staff shone through in spades.
The restaurant has a fabulous unbroken view of the bay. Stunning.
Everywhere is spotless.
The rooms are tired but ours (137 on the ground floor, opening into the garden) was spacious, clean and had more than adequate storage. We felt as if we had landed on our feet.
We took the all inclusive package via LoCost Holidays and felt that we received very good value for money. The food changes daily and there is a good variety. Some popular dishes like paella are always available. The house wine is pretty rough but the variety of other drinks available on the all inclusive option was great.
We hired a car for the whole time we were at the hotel as the cost of the transfer from the South airport for the 3 of us almost paid for 10 days car hire. There is no car park at the hotel. You have to park wherever you can find a space by the road. Frequently we parked near the tunnel about 15 mins walk away.
We were disappointed that Easter was not celebrated or in evidence in the hotel. A little Easter egg on the table or a happy Easter banner surely would not have been too much trouble?
We attended the Santa Semana events within the lovely resort of Puerto de la Cruz and participated in the Good Friday and Easter Sunday processions- a real sight to see and a real experience - but a shame that other guests at the hotel knew nothing about what was going on 15 minutes walk away- it was a spectacle and a cultural experience whether or not they have a faith.
The age profile of guests at the hotel was mature when we arrived. As the 10 days progressed the age profile dropped considerably.
I will definitely consider rebooking this hotel.
Comfortable, friendly and family focused. And the resort itself is brilliant. Pedestrianised, clean, safe, lots of old buildings, great bars, views of Teide and authentic.

Room Tip: We had room 137 on the ground floor. Tucked away so quiet. Effectively a suite with a privacy curtain between the twin bedded room and the sitting room. Our 12 year old had a proper single bed and not a sofa bed.
  • Stayed: April 2014, travelled with family
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1  Thank murray_towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this reviewResponded 21 May 2014

Dear Guests,

thank you very much for your kind coments and all the information you gave in your review, which will be very helpful for other travellers.
We hope you will visit us soon again.

Best regards

Alfonso E. Peinado
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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