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“Excellent holiday”
Review of H10 Tenerife Playa

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H10 Tenerife Playa
Ranked #9 of 82 Hotels in Puerto de la Cruz
Reviewed 9 May 2014

I stayed at the H10 for 1 week with my mum and 2 teenages in the easter holidays. Before going I had read the reviews and was a bit sceptical, however, we had an excellent week. The hotel was excellent on all levels, our room was on the 5th floor with a sea/Lake view, the view was amazing, breath taking. We were half board and found the food to be of very good standard, catering for everybody's tastes, you could not go hungry, even Cava for breakfast!. There were day activities if you wanted to take part in or not if you did not want to, same with the evening entertainment. The hotel was on the promenade with the beach straight in front, at the hotel entrance if you turned left you could walk along the promenade where there are plenty of shops to browse and cafe's and restaurants to stop at. This location is ideal for the older person as it is flat for walking, it is also great for the teenages as they can walk out on their own and have a wander around and be safe. We visited Siam Water Park which my teenages loved also Loro Parque is a must to visit as it was amazing. I did not know at time of booking the holiday that this was a Saga hotel but it did not cause us any problems.

All in all a great holiday, stunning location I can see why people keep going back, we will be back.

  • Stayed: April 2014, travelled with family
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1  Thank Angela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this reviewResponded 23 May 2014

Dear Guests,

thank you for your kind comments in Tripadvisor.
We are pleased you enjoyed your holidays here with us, and we hope you will soon come and visit us again.

Best regards

Alfonso E. Peinado
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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589 - 595 of 1,751 reviews

Reviewed 6 May 2014

We had a nice room facing the street/sea-side. Wonderful panoramic dinner area, with possibility for outside seating. Excellent dinner buffet, attentive waiters. Good pools, wifi only working in lobby area, close enough to the antenna's (is it really that costly to equip a hotel with wifi repeaters?)
Parking is a real problem in this town.

  • Stayed: April 2014, travelled as a couple
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1  Thank gvodbos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this reviewResponded 22 May 2014

Dear Guests,

thank you for your comments and suggestions in Tripadvisor. We will keep them in consideration for next improvements.
We hope to be welcoming you again.

Best regards

Alfonso E. Peinado
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2014

Overall we were very pleased with our stay, although our room was miniscule, but clean and did the job. Good staff, great choice of food and a wonderful position on the promenade.
Bed a bit short for a six footer and rather firm.
Entertainment was mostly not the greatest, but very much what you expect in areas like this.
We had considered hotels up near the Botanical Gardens, but were glad to have been on the flat and close to the town. Never saw the Thomsons rep, but didn't need to. Saga rep was around all the time for their guests.

Room Tip: A sea view is good. The pool view rooms actually face other hotels.
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  • Stayed: April 2014, travelled as a couple
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1  Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this reviewResponded 22 May 2014

Dear Guests,

thank you for your comments and suggestions. We are pleased you enjoyed your stay and we hope you will come nad visit us again.

Best regards

Alfonso E. Peinado
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

this is the first time i have written a review, but i feel i can't praise this hotel enough, stayed here over Easter for 2 weeks with my husband .we had a lovely clean room (a big thank you to Nina ) the room was on the side of the hotel looking over the sea .this is a very clean hotel ,nothing like some of the reviews i have been reading about it .With very friendly . and hard working staff.(a couple of the ladies behind the reception could have been a bit nicer though) The food was excellent .with lots of choice and always hot.the location is spot on , which ever direction you go out of the hotel there is always something of interest to look at , the old town with the churches is not to be missed .going back next year . can't wait

Room Tip: we had room 808 overlooked the side of hotel not too much noise ,great if you are a people watcher...
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  • Stayed: April 2014, travelled as a couple
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1  Thank barbbara63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this reviewResponded 22 May 2014

Dear Guests,

thank you for your kind comments in Tripadvisor, that we will share with all the staff.
We are looking forward to welcoming you again next year.

Best regards

Alfonso E. Peinado
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

We chose bed breakfast and evening meal as our package. The food was all buffet style, but excellent choice each morning and evening. Could not be faulted,the staff were very helpful especially the maître'd, in the restaurant . The staff on the reception were pleasant except for one of them who should have a lesson in manners and smiling!, overall an excellent few days, weather lovely and fresh. Would stay here again without hesitation.
.

Stayed: May 2014, travelled with friends
1  Thank Amarilla-Silencio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this reviewResponded 22 May 2014

Dear Guests,

thank you for your kind comments in Tripadvisor.
We rae pleased you enjoyed your holidays, and we hope that you will soon come and vist us again.

Best regards

Alfonso E. Peinado
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

H10 Tenerife Playa, Puerto de la Cruz.
Stayed 16/11/2013 to 30/11/2013. Booked through Jet2 as a package, Flights on time and arrived early. Airport extremely busy and baggage reclaim took almost an hour. Had to find jet 2 rep,at airport as 3 exits now. Hotel reception very friendly and received welcome drink which was pleasant. Had emailed 3 days prior to arrival and was allocated floor 5, with pool view. Were allocated room 503, penultimate room at end of very long corridor. Room compact and very clean. Bathroom also the same with plenty of toiletries, replenished regularly. Balcony patio doors are double glazed and on opening immediately was aware of extractor fan noise from adjacent restaurant. Flue from extractor is attached to side of building from floor 2 level. The hotel apparently used to own this restaurant which is why the flue is attached to the hotel. The view from the room not directly overlooking the main pool area but the side and partially obscured by trees. There was also music noise from nearby restaurants and this usually ceased at 10.30pm. The following day requested room change and reception extremely understanding and was allocated another room the following day, 528 with sea view. No problems here with panoramic view of Lido and sea. Pool view rooms get sun and no sun on sea view side. Food at first was very good with carvery on Fri and Sat nights but became very repetitive from there onwards. Varied choice of foods but same choice almost every night. Also vodka and cava available at breakfast if required. Usual choice of breakfast foods and catering for wide range of nationalities. The seating in the dining room was very close together with about 18 inches between some tables. I found this sometimes intimidating and uncomfortable and awkward to get in and out. An early attendance at the dining room is recommended as there was quite often a queue for seating at certain times. Staff were excellent, friendly and helpful. Pool area very well organized and clean. Weather during November changeable and as usual for Puerto de la Cruz there was cloud and occasional rainfall. 
Entertainment was unusually good in house but adjacent bars/restaurants provide alternative.
Would recommend this hotel but dining experience needs to be improved.

Room Tip: Request pool view, middle of floor for sun. 517 is well positioned.
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  • Stayed: November 2013, travelled as a couple
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1  Thank D G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this reviewResponded 22 May 2014

Dear Guests,

thank you for your comments and suggestions in Tripadvisor, which we will kee in consideration for next improvements.
We hope we will have the possibility to welcoming you soon again.

Best regards

Alfonso E. Peinado
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

First the good........................
Fabulous location - room overlooked the lido and the beach beyond - lovely
Staff were all hard working and on the whole friendly - except the reception staff :(
On the whole the hotel was extremely clean
The pool area was lovely, well maintained with loads of sunbeds
Food was VERY good - with loads of choice to suit anyone

The bad
Hotel was extremely tired - chipped navy blue painted furniture in the bedrooms
WC flush did not work easily
The common areas had patched carpets, wooden panels on the walls which had been undercoated ready to gloss - a lick of paint will not update this faded beauty
Extremely frayed thin towels which had been washed well past their sell by date - fit only for rags - forget fluffy duvets - scratchy blanket between two sheets
Could only use the mini bar and safe if you paid extra

The Ugly
Two main faults with this hotel...................
The two single beds in our room were both past their sell by date - squeaked every time one of us turned over - try lying on the beds in room 410 and you would find they need replacing.
The shower was awful - went hot and cold at random. Don't think the plumbing can cope with everyone trying to shower before dinner

Room Tip: Rooms facing the beach had lovely views but no sun on balcony
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  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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1  Thank WAEAberdeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this reviewResponded 22 May 2014

Dear Guests,

thank you for your comments in Tripadvisor, which we will keep in consideration in order to improve our service.
We hope we will have the possibility to welcoming you again in the future.

Best regards

Alfonso E. Peinado
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Tenerife Playa

Address: Avenida de Colon, 12, 38400 Puerto de la Cruz, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Puerto de la Cruz
#7 Luxury Hotel in Puerto de la Cruz
#8 Romantic Hotel in Puerto de la Cruz
Price Range: £68 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 Tenerife Playa 4*
Number of rooms: 339
Official Description (provided by the hotel):
Located in northern Tenerife along the coastal town of Puerto de la Cruz, the H10Tenerife Playa stands in a prime location on the pedestrian promenade in front of the famous Lago Martiánez, just 50 metres from the sea. The hotel’s complete facilities include swimming pools, a varied array of dining options and meeting rooms for any type of event. In addition, the hotel now offers Privilege, Exclusive Rooms and Services. ... more   less 
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Also Known As:
h10 Tenerife Playa Hotel Puerto De La Cruz
Tenerife Playa
H10 Tenerife Playa Puerto De La Cruz

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