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“Amazing time with friends...”
Review of H10 Tenerife Playa

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H10 Tenerife Playa
Ranked #8 of 82 Hotels in Puerto de la Cruz
Reviewed 3 August 2014

Brilliant time at the H10 Playa. Location was perfect, hotel staff were very helpful and couldn't fault anything. The evening entertainment could do with a nudge into this century but hey, many people were enjoying it. There is so much going on, on the doorstep you were not tied to the hotels entertainment anyway.
Lovely pools with bars and the prices weren't extortionate either. Breakfast was outstanding and I would be worried about your diet if you couldn't find something you liked! Same goes for evening meals.
Enjoy.. I will be returning.

Room Tip: We had a beach facing balcony and the view was superb.
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  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Su P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this reviewResponded 7 August 2014

Dear Guests,

thank you very much for your kind comments about our hotel.
We are pleased you liked the establishment and the service, and that you intend to come back.
We will share you comments with all the staff, and we are looking forward to welcoming you again.

Best regards

Alfonso E. Peinado
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 2 August 2014

Just returned from a week's stay at this hotel. We were only visiting puerto de la cruz due to have family over there, so we knew it was the quieter island, however we picked the tenerife playa due to the location (we thought it would have a bit more life to it) and also due to the fact it was 'supposed' to be a 4* hotel-it's NOT!! It most definately is not for children, we had several more 'mature' people looking down their nose at us if any of our 2 children dared to make a noise, I'm not sure who they thought they were, but it certainly made us feel very unwelcome.
The reception area is nice, as is the look of the restaurant and the nice view from the room-everything else was untidy and very outdated. Overgrown bushes, leaves and rubbish by the sunbeds/pool area. This has the potential to be a nice hotel but it just seems like they can't be bothered with the up keep.
Our room - 7th floor junior suite with a nice sea view. Overall a nice large room, however was not happy to be greeted with a cockroach on the wall at 11pm upon arrival and also a broken toilet flush.
The food was the same pretty much every day and the choice was non existent for children unless you wanted to feed them spaghetti and chips for a week or with boiled rice with fried eggs on the top??!!!! We eneded up giving up and eating out.
There was also renovation work being carried out on our floor and was quite dangerous. Overhead electrical wires hanging down over your head as you come out of the lift....the lifts that always smell the sewage may I add!
I could go on but I won't. Do not stay at this hotel unless you are over 60 and want to eat the same old rubbish everyday and be bored out of your brain.....oh and if you like cockroaches (there was plenty around)!!!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Kellynich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2014

This was our second visit, the last being October 1013. Our room was amazing and could not have been better. Kept very clean and towels changed daily and linen regularly.
The food is really good although it is nice to visit some of the excellent selection of restaurants nearby. The restaurants staff work long hours and work hard to ensure that everyone is happy.
The downside of our stay this time was the children - we had failed to note that we were staying in the spanish/german summer holidays and found a complete contrast to our tranquil stay last year. Children shouting/screeching and jumping in and out of the pool is not restful and to make matters worse: water polo in the pool every afternoon !! - encouraging more noise and we saw people having drinks knocked over ! Really annoying. In addition to this, renovation work is being done and although obviously this must be done - it really is unwelcome when you are paying to stay there. Finally the 'towels on sunbeds' matter - THIS MUST BE SORTED OUT !!! One spanish family took six sunbeds every day for a week and only sat on them for one day. They seemed remarkably friendly with the pool man - say no more.
All in all a bit disappointing this time - although the hotel itself is in a brililant position and has lovely staff.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank Jacqueline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this reviewResponded 7 August 2014

Dear Guests,

thank you for writing your comments in Tripadvisor.
We are pleased you enjoyed your room and that you liked the food and the restaurant service, and we are really sorry for all you describe after, which was not what you expected.

We hope we will have the possibility to welcoming you again in the future.

Best regards

Alfonso E. Peinado
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

First and foremost, if the hotel management are reading this, do not lose your staff especially the restaurant and bar people. Extremely helpful, courteous and welcoming at ALL times.
We had two rooms booked in floor 3 but didn't like them - outdated, tired and a bit dirty. Reception moved us to ground floor which must have been refurbished as it was much better.
Food is very good - but repetitive none the less.
Reception - is ok and I know they have to deal with people from many different countries but this could be improved.
Wifi is ok - but nothing available in the rooms.
TV's are out-dated for sure but when you are on holiday do you need to see a TV?
The pools were ok - towels everywhere but I didn't see many complaining.
Night time entertainment was poor some nights good the next.
For anyone who needs assistance - wheel chair users etc.. - you will have no problem - very well catered for from what I could see.
All the hotels in the area appear to be getting some sort of refurbishment - is there ever any good time to do this work? The area of Puerto de la Cruz is really nice - just ignore the watches, sun glasses, hair brading and the constant do you want the see a menu from the on-street restaurants/cafes.
Personally I won't be back in Tenerife. This hotel is ok and i'd go B&B only as there are wonderful restaurants in the area that are all within a 10-15 minute stroll. Visit Loro Parque on the yellow train - its a good spot.

Room Tip: Ask for a room thats been refurbished.
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  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Padraig39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this reviewResponded 7 August 2014

Dear Guests,

thank you for your comments in Tripadvisor.
They will be very helpful for us and all the good descriptions you gave will be very helpful for other travellers.

Best regards

Alfonso E. Peinado
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

Where to start - we visit Tenerife regularly and haven't stayed in the North for a while, as we have been to H10 before we expected a certain standard - wrong!

The receptionist could speak very little English, we asked for a safe and were charged 10 euro depsoit plus 2.50 a day, the fridge costs 5.90euro. We were just given a room key not told where breakfast was served, that Wi Fi is available where the lifts were, so not a good start.

The room was tiny and dark, the air con blew out warm air and there are only two power points both at ground level, one for the fridge one for the TV, if you touch the plugs they spark. Very little storage for clothes the balcony is not only small but totally lacking in privacy, you are almost touching the people on the balcony in the next room and can hear every word. The TV is out of another era and the channels are limited. The bed was a small double and the pillows were foam cubes in a pillow case.

Breakfast although adequate with nice warm pastries, was unexciting, the eggs were bland, the queues awful, there are no milk jugs so to make a cup of tea you need to pour milk into a bowl first. There is cava available which is quite standard these days. There are signs every where about not removing food from the restaurant.

The pool, well as there are major renovations taking place do not expect peace and quiet, we had power tools working all day, dust coming down in the pool area, and we had our intelligence insulted when the manager told us it wasn't their noise even though we were standing under their window listening to it.

As hotels go this was our worst experience ever at a Tenerife hotel the staff were rude, the value was poor, the room was old fashioned and dirty. The building work is horrendous and they plan to renovate every floor! Although an up dated venue is surely better the level of work means the hotel should be closed while the works take place.

We booked through booking.com and informed them of the work, they haven't added this to their site. When spending money on a holiday you need maximum information, then you can make an informed choice. This was lacking.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
7  Thank Lily-Anne999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

Reception staff very abrupt and rude. No bubbles on check in no 'thanks for staying with us safe journey home 'on checkout not even a goodbye. The reception staff favoured the Spanish speaking guests. I requested lunch instead of dinner, apologetically requested to change it and the member of staff ripped it up and said no. We were blanked on arrival and stood at reception waiting to be served even though no one else was at the desk after travelling for hours that day. We requested fourth floor room or above and our room was on the ground floor and was very basic. It was near reception and very noisy.The TV did not work and the bed was abnormally short and I'm not tall. We actually went to the Beatriz hotel reception to ask for directions due to the rude staff on our reception. There was a lack of sunbeds by the pool towels were all over them even though residents were not. Paradise island is separate to the hotel and you pay in we had thought by looking at the adds that it was part of the hotel.There was no rep in the hotel. We booked a boat trip in local tourist office which was great. There is a small black sand beach in front of the hotel but there are no sunbeds on it.
The food was good especially the breakfast. The restaurant staff could not be nicer and were very efficient and friendly. The location of the hotel was fantastic. The views from the restaurant were brilliant also.

Room Tip: Request a room with a view. We requested a room on fourth floor but did not receive it.
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank patryan30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

Stayed at this hotel after realising at airport that wrong hotel booked. We arrived approx 11.30pm after a long wait for transport at the airport, no welcome drink on hand and just a quick hello and this is your room on the second floor, receptionist very abrupt.

On waking the next day we heard a lot of banging, my husband went to reception and we were offered another room on the ground floor (only one available). He was informed there was building work taking place on the fourth floor. Both rooms were in need of repair, the TV's were from the 90's and there were no extractor fans in the bathroom. The maids were very friendly each morning and tried their best to clean the room.

Another point about the rooms was the noise. You could hear every conversation and toilet noises from the rooms adjoining you. Plus it sounded like a heard of elephants above you. The balcony/patio were very open and not at all private and shaded by trees and bushes that were very close to them. If you sneezed, four rooms away would say "bless you". I was really poorly one day and the noise around me from next door, above and the corridor was very loud.

With regard to the reception, I found the receptionist rude and abrupt, when I did need to speak to someone on reception I found that I would have a long wait, even if I was next in line (30 mins on one occasion). I noticed that the reception staff took lots of time speaking to other guests (well the Spanish guest who were the majority of people staying at this hotel), but when it got to my turn I did not even receive eye contact and they seemed very dismissive (except for one nice lady) to the point that in the end I felt I did not want to ask anything.

The food was good, but a little repetitive, it would have been nice to have had more chicken or steak. I would like to thank the waiters, especially the head waiter, for their politeness and greetings daily. The views from the restaurant were impressive.

We did not use the bar much, but when we did I found the staff really friendly. We also did not use the pool very much, mainly because a lot of the beds in the sun were already taken, we found the water park opposite the hotel a better option. We only really used the hotel to sleep, change and morning and evening meals. Would have expected more for what we paid, as this was the most we had spent on a short holiday.

Another point was the fact that the Thomson rep was not available much. She only attended between 11am to 12noon, which is not convenient when you are out all day.

We would not return to this hotel and I would definitely not rate this as a four star hotel. My husband summed it up when he said it was like one of the hotels we stay in near Gatwick before we fly out to our holidays. You would expect a bit more than that from a four star hotel in the sun.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
3  Thank Janice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director General at H10 Tenerife Playa, responded to this reviewResponded 17 July 2014

Dear Guests,

thank you for your comments in Tripadvisor.
We are sorry you did not completely enjoyed your holidays, and we apologize for any inconvenience we might have caused. We will consider your opinion in order to improve our service.

Best regards

Alfonso E. Peinado
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Tenerife Playa

Address: Avenida de Colon, 12, 38400 Puerto de la Cruz, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Puerto de la Cruz
#6 Luxury Hotel in Puerto de la Cruz
#8 Romantic Hotel in Puerto de la Cruz
Price Range: £67 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 Tenerife Playa 4*
Number of rooms: 339
Official Description (provided by the hotel):
Located in northern Tenerife along the coastal town of Puerto de la Cruz, the H10Tenerife Playa stands in a prime location on the pedestrian promenade in front of the famous Lago Martiánez, just 50 metres from the sea. The hotel’s complete facilities include swimming pools, a varied array of dining options and meeting rooms for any type of event. In addition, the hotel now offers Privilege, Exclusive Rooms and Services. ... more   less 
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Also Known As:
h10 Tenerife Playa Hotel Puerto De La Cruz
Tenerife Playa
H10 Tenerife Playa Puerto De La Cruz

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