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“On your Door step”

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Catalonia Las Vegas
Ranked #12 of 80 Hotels in Puerto de la Cruz
RCT
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“On your Door step”
Reviewed 27 March 2014

Hotel in the main square of Puerto De La Cruz rooms and bed comfortable. Hotel requires TLC in many areas, food was the worst I ever came across and we have been all over Europe many times,entertainment some nights OK
drinks can be expensive if you like your liquid go all inclusive,if like us we went out most nights for food and drinks and we where full board.
I would not use this hotel again we have been many times to the Casablanca apartments and intend to return next to these apartments they are just fabulous

Room Tip: poolside rooms are better they have the sun on them all day
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Tandyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review, 30 March 2014
Dear Tandyboy,

My deepest apologies for the inconveniences during your stay with us. At Catalonia hotels, we believe that the best stay comes when we fulfill the expectations of our guests.

We regret that you dont like our food cause normally our clients give to us positive comments of it.

In any case, I warmly thank you for taking the time to write a review. Please do not doubt that we will carefully analyze each and every point you mention and try to improve them.

Warmest Regards.

Jose Padron.
Manager.
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Dublin, Ireland
Level 6 Contributor
136 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 25 March 2014

We had a lovely room on the 9th Floor with a huge balcony and sea view. Thankfully we were at the end of the corridor, as shoes ended to squeak on the tiles. The reception staff were very helpful. There is no parking, if you have a hire car you can drop off the suitcases almost right at the door, and then head off to park a good 10 mins walk away where there is free parking near the Port. There was a reasonable variety of food for breakfast, but no boiling water for making tea [only warm water] and the drinking water was lukewarm, came from the same machine as the Juices, so presumably they were at the same Temperature.

Room Tip: Corner rooms have larger balconies. The 2 rooms without balconies that I viewed were quite small.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TonaghAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review, 30 March 2014
Dear TonaghAnn,

Thank you very much for choosing our hotel and of course for your kind review.

We are pleased to know that you enjoyed your stay and like the room. We take note about your remarks to improve our service and facilities.

We look forward to seeing you again very soon.

Best regards,

Jose Padron.
Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
newark, england
Level 4 Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 22 March 2014

Hard to review this hotel. Nothing particularly wrong but totally lacking any attraction. The ground floor reception area is dark and unprepossessing, there is nothing welcoming about it. Lifts are cramped in a corner and are always busy. Staff are polite and helpful but lack warmth, very much going through the motions. The rooms are a fair size and clean enough but the beds are hard and the TV is ancient - I haven't seen one so bulky for years. We had a room overlooking the pool & Mt Teide, with a vertigo inducing balcony that sloped outwards. Noise every night from a nightclub across the road until 5.30am even with the two double glazed balcony doors and blackout curtain. I complained at reception at about 2.30am and the receptionist called the police but nothing improved. Not the hotel's fault but not what I was expecting especially at the beginning of February.
Area outside the restaurant again very drab. Restaurant itself is ok but somehow the food is not appetising. There is plenty of choice but nothing that says "eat me; I'm delicious" You don't starve but it's not a treat.
I think the hotel is being run in a very cost-efficient manner and everything is being squeezed, maintenance, staff, food ingredients - everything is at the minimum level they can get away with and it shows.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank newarkgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review, 24 March 2014
Dear newarkgirl ,

Thank you very much for using your time to give us your impressions about hotel Catalonia Las Vegas. We first want to apologize for the inconvenience during your stay with us, since we strive to provide the best service to all of our clients.

We take note about your remarks to improve our facilities.

Once again, we want to thank you for taking the time to write your review and we hope that for your next visit will exceed your expectations.

Warm regards from Puerto de la Cruz (Tenerife).

Jose Padron.
Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
Level 6 Contributor
112 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 12 March 2014

We wanted to go back to Puerto de la Cruz as had a brilliant time last year. Decided to go for a hotel in the town this year rather than on the hill. After reading various reviews on Trip Adviser we decided this was the hotel for us. Very glad we made that decision. We arrived around 9pm and received an excellent welcome at reception, they all speak good English, which is a relief to a typical Brit abroad. It might have been late, but they made sure we had all the information we needed and pointed us towards the restaurant where they were still serving. We dumped our cases in our room and went to the restaurant. The food is good and plentiful. There was quite a large selection from snacks to a good hot meal. The restaurant staff were very friendly and made sure we had a drink and knew where to go. Breakfast was also good. You can have just about anything you want, including a great section where they cook eggs etc to order.
Now onto the room. The room was large and clean. We had a balcony overlooking the pool which got the sun for most of the day. The room was cleaned every day and they changed the sheets and towels once during the week. My only moan about the room was the bed. It was so hard it was like sleeping on a slab of concrete. Still, on the plus side it did mean that we were up and ready quite a bit earlier in the day, a lie in would have caused complete back melt down. The bathroom was clean but could do with a bit of fresh grout. Very impressed with the shower and water pressure. The walls are a bit thin and we did hear next door have a bit of a disagreement one morning. The door to the balcony was treble glazed and once it was shut any outside noise vanished. The view from my bed was Mount Teide (if it wasn't covered with cloud). Room 706 by the way.
The pool area was lovely. Lots of sunbeds and a bar where you could get drinks. The grounds were very well looked after with lots of flower beds, trees and a lovely fountain. There is also a covered area with comfy seats and sofas where you can go relax in the sun or shade. It has one of the lovely wooden balconies they are so famous for in Tenerife.
All in all a very pleasant stay and would certainly stay there again, but may take an airbed to save my poor aching back.
One other thing, we were there during Carnival, which was fabulous. The whole town parties on down for the week containing Shrove Tuesday and Ash Wednesday. So colourful and the atmosphere was superb - if you like to people watch, and have a great relaxing time, get yourself booked into this lovely hotel for Carnival week.

Room Tip: We stayed in room 706 on the 7th floor. Great view of the pool and Mount Teide. Got the sun for mo...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Suzie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review, 13 March 2014
Dear Suzie P,

Thank you very much for choosing our hotel and of course for your extremely kind review.

We are pleased to know that you enjoyed your stay with us and we take note about your remaks to continue improving day by day our service and facilities.

We look forward to seeing you again very soon.

Best regards from Tenerife,

Jose Padron.
Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 11 March 2014

We visited this Hotel about 9 years ago and liked it then and we have not changed our mind, nothing too much trouble for the very friendly staff. Very good position on the sea front. We were on the seventh floor looking out to sea, yes the sea can sound very loud but what a fantastic view.
Being on the seventh floor, instead of the lifts, we used the stairs some of the time.
The food was very good and the breakfast selection was excellent.
Our beds were very comfortable and think this Hotel is very good value for money. We will definitely return to this Hotel.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DurhamHiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review, 12 March 2014
Dear DurhamHiker,

Thank you very much for choosing Hotel Catalonia Las Vegas during all these years and of course for your extremely kind review.

We are pleased to know that you enjoyed our Hotel. I will congratulate all staff cause your words.

We look forward to seeing you again very soon cause guest like you are more than welcome.

Best regards from Tenerife,

Jose Padron.
Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 6 Contributor
363 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed 5 March 2014

Attended the Flamenco night and quality of the show was slightly disappointing. It was a very small production for such a large hotel. Seats were missing and several people had to stand up to watch the show.

Bar at the Catalonia Las Vegas has great staff, with great customer service.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank MarySL00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review, 12 March 2014
Dear MarySL00,

Thank you very much for using your time to give us your impressions about hotel Catalonia Las Vegas.

We take note about your remarks to improve our services and facilities , but I was a liitle bit surprised cause our "flamenco show" is very renowned in Puerto de la Cruz and that is why sometimes we are fully booked and there is not seat for external guest as you.

I will congratulate bar staff cause your words.

Once again, we want to thank you for taking the time to write your review and we hope that for your next visit will exceed your expectations.

Kind regards,

Jose Padron.
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridgeshire, United Kingdom
Level 4 Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 25 February 2014 via mobile

Stayed here for 2 nights in febuary.We were booked into tenerife playa but was told they had overbooked so were sent to las vegas.We were early into the hotel but we had no trouble getting a room early, very helpful guy on checkin.Yes the hotel does need a bit of an update but everthing works and staff are great.The food in the restuarant was very good with a good choice and excellent staff.Location is great right on the coast.Would we stay here again yes for a short break.

Stayed February 2014
Helpful?
2 Thank tripper019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review, 26 February 2014
Dear tripper019,

Thank you for taking the time to share your experience with us.Inform to you that I will congratulate the staff cause your words.

We take note about your remarks to continue our policy of improving day by day our services and facilties as we are doing actually updating some rooms.

We look forward to seeing you again very soon.

Best regards,

Jose Padron
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Catalonia Las Vegas

Property: Catalonia Las Vegas
Address: Avenida Colon 2, 38400 Puerto de la Cruz, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Puerto de la Cruz
#9 Family Hotel in Puerto de la Cruz
#10 Romantic Hotel in Puerto de la Cruz
#10 Luxury Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): £
Hotel Class:4 star — Catalonia Las Vegas 4*
Number of rooms: 261
Official Description (provided by the hotel):
Catalonia Las Vegas could not be better situated: directly at the sea, in front of the Martinez Lakes and with views of Teide mountain. Furthermore, it is located in the very centre of the city of Puerto de la Cruz. The hotel was recently renovated in 2004 and has 261 rooms on its 13 floors. The hotel has a heated swimming pool, children's swimming pool, miniature golf, table tennis, pool, petanque, sauna, beauty salon, coffee bar and much more. ... more   less 
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Also Known As:
Catalonia Las Vegas Hotel Puerto De La Cruz
Catalonia Las Vegas Tenerife/Puerto De La Cruz

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