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“Take care here” 3 of 5 bubbles
Review of Catalonia Las Vegas

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Catalonia Las Vegas
Ranked #13 of 80 Hotels in Puerto de la Cruz
Innerleithen, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Take care here”
3 of 5 bubbles Reviewed 5 May 2014

A nice hotel in a good position.The staff were very nice ,other than the men in the dining room who were quite unfriendly.The food was ok and they put on theme nights which gave a bit of variety.However this is not a 4star hotel by any stretch of the imagination.

Our big problem was Noise. We faced the sea and the sea is very loud opposite.Also the adjoining hotel played loud music to midnight.Our glass doors were single glazed and poorly fitting so did little to stop the noise.On the sunnyopposite side there was loud disco music to 3/4 in the morning.
Worst of all ,all our money was stolen from a locked case in our room.We suspect an inside job but the management say probably from outside.They would,wouldn,t they
They say the police are aware of professional thieves targetting hotels,so be warned and keep your cash on your person at all times.

Room Tip: Choose a high room,but you,ll get noise everywhere.So not a good hotel if you like early nights
See more room tips
  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank jdcraig38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review, 8 May 2014
Dear jdcraig38,

Thank you very much for using your time to give us your impressions about hotel Catalonia Las Vegas.

We first want to apologize for the inconvenience you have during your stay with us, since we strive to provide the best service to all of our clients.

As we have spoken during your stay with us and later by e mail, the theft you suffered was an exception not only in our hotel, also in Puerto de La Cruz-Tenerife and that is why we still keep in touch with the police to know what happen. We try to provide to our guest as more security measures as we can.We will keep you informed when we have some update.

Regarding your other remarks we take note about them to improve our facilities and services.

Once again, we want to thank you for taking the time to write your review and we hope that for your next visit will exceed your expectations so please contact with me in case any arise you have.

Warm regards from Puerto de la Cruz.

Jose Padron.
Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (355)
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English first
Livingston, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 May 2014

Having taken a last minute booking in April, we were not sure what the holiday would have in store for two pensioners aged 75. To our surprise,this Hotel catered very well for our age group with helpful staff ensuring we enjoyed our stay. Also, I wish to congratulate the Thomson Representatives for their help at both Edinburgh and Tenerife Airports for their assistance to our needs. Well Done Thomsons!!!!

Room Tip: Rooms facing sun lounge/pool area were quieter,however double balcony doors kept out any noise.
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  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Edward D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review, 4 May 2014
Dear Edward D,

Thank you very much for choosing our hotel and of course for your kind review.

We are pleased to know that you enjoyed your stay with us.

We look forward to seeing you again very soon.

Best regards from Puerto de la Cruz.

Jose Padron.
Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ellon, Scotland, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 26 April 2014

We were welcomed by a very pleasant receptionist, arrived to find no choice for dinner so had some cold chips! Breakfast was ok but nothing was hot. Found the staff a bit grumpy, except a lovely barman . Outside area was lovely and very well kept , most relaxing place to unwind. Very disappointed in meals ! Although rooms were cleaned every day the toilet needed a proper clean. Bed was uncomfortable . Although the balcony was sloping towards the ground the view was excellent across to Mt Teide.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ann50-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review, 29 April 2014
Dear Ann50-12,

Thank you very much for using your time to give us your impressions about hotel Catalonia Las Vegas . We first want to apologize for the inconvenience during your stay with us , since we strive to provide the best service to all of our clients.

We will take note about your commentaries and be sure that all staf will take note to improve.

Once again, we want to thank you for taking the time to write your review and we hope that for your next visit will exceed your expectations.

Warm regards from Puerto de la Cruz (Tenerife).

Jose Padron.
Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Par, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 19 April 2014 via mobile

This was our 2nd week after a first week at sea on a cruise aboard Thomson Celebration. All in all a good hotel. After the brilliant service with a smile aboard the ship we found the staff here a bit abrupt, especially the life guard around the pool, I would even say rude! Mari in the restaurant was lovely.
The rooms are a bit tired looking & could do with a good scrub! Was great to have a bath though. The view from our balcony was amazing! But as I say, we are not late night people so if you want to get to sleep at a decent time, a good tip is to put on the air conditioning to drown out the noise. Don't forget your extra blanket though!
The pool & garden areas were lovely & kept to a high standard, although out rep said the pool was heated but I think the heater was broken as the water was very cold!
The setting was ideal for my Mum as she can't walk too far and she was able to visit the shops on a daily basis, supermarket included.

Stayed April 2014, travelled with family
Helpful?
3 Thank Portugal2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review, 22 April 2014
Dear Portugal2000,

Thank you very much for using your time to give us your impressions about hotel Catalonia Las Vegas . We first want to apologize cause the problem you have with the lifeguard as normally all the staff in the hotel works to fulfill our guest expectations.

Probably the temperature of the water was cause the weather in Tenerife has not been as usual during your stay. Sorry for the inconvenience caused.

Regarding the external noise , we are taking the appropriate measures to improve it so I am sure we will solve it but as we are in the best location in Puerto de la Cruz sometimes this noise is caused by the beautiful atmosphere of the streets of this wonderfu and cheerful city.

Once again, we want to thank you for taking the time to write your review and we hope that for your next visit will exceed your expectations.

Warm regards from Puerto de la Cruz (Tenerife),

Jose Padron.
Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 19 April 2014

My wife and I stayed at the Catalonia Last Vegas for 1 week from the 1st April, on a half board basis, we found the hotel to be good value for money, the receptionist was very welcoming and we found that all the staff were helpful and cheerful.

The food provide for breakfast was very acceptable, and dinner offered enough choice to enable us to find something to our taste each evening.
We paid a supplement to have a room overlooking the pool and this was a good investment as we had the benefit of the sun for the majority of the day.

The room was well presented, clean and furnishings of a good standard. The bathroom need a little attention in the sealing to the bath had a touch of mould, only a minor gripe.

At the end of our stay we too experienced the large influx of teenagers, however we found them to be well behaved young people, and a smile was usually returned
by the teenagers.

a minor disappointment was a lack of tea/coffee making facilities, as an early riser I missed my early morning cuppa, shall make a note to take my travel kettle next trip

David Penwortham Lancashire.

Room Tip: Overlooking the pool, for the sun, we were on seventh floor and found this to be quiet at night.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank DavidY7670GS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review, 22 April 2014
Dear DavidY7670GS,

Thank you very much for choosing our hotel and of course for your kind review.

We are pleased to know that you enjoyed your stay with us.

We look forward to seeing you again very soon.

Best regards from Puerto de la Cruz,

Jose Padron.
Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torquay, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 13 April 2014

we have been to this hotel three times and all the staff are great and very friendly. We stayed there from 28th march to the 8th april this year and near the end of the stay we were invaded by a large party of approx. 70 older school children approx. 16/17 years old. We had difficulty getting into the lifts and near the swimming pool. They were noisy in reception and just pushed us out of the way in the dining room. This totally spoilt out holiday and if this is going to be thing of the future I will not be going back to share my holiday with 70 noisy children. The food at the beginning of the holiday was very basic but did improve near the end of the stay. This I was told was management discussion to take these children. If it continues I will not go back again and I have been three times in a year.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank colin w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review, 15 April 2014
Dear Colin W,

Thank you very much for using your time to give us your impressions about hotel Catalonia Las Vegas . We first want to apologize for the inconvenience during your stay with us, since we strive to provide the best service to all of our clients.

Regarding the students inform to you that the week previous to Eastern holidays is when they make their school trip and that is why our hotel and mostly all hotels of Puerto de la Cruz had students. We take note about your remarks to improve our service and to see the possibilty to not accept them but always we try that the students do not disturb the stay to other guest.

Once again, we want to thank you for taking the time to write your review and my sincerest apologies and we hope that for your next visit will exceed your expectations.You can contact me by mail or phone to be sure that in your next visit will not be students.

Warm regards from Tenerife.

Jose Padron.
Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 10 April 2014

We had one week all inclusive at this hotel. The meals were basic but of a good standard and plentiful. We only drink wine and beer which were fine and plentiful. The entertainment included a Beatles tribute act and a comedy conjurer which were both of a high standard. Our room overlooked the sea front and was quite comfortable. The hotel is almost on the sea front and is well placed with bars and shops and restaurants around it. The town centre is a 5 minute walk away. The hotel staff were very pleasant and the reception staff in particular were very helpful and all spoke excellent English. We stayed here as part of a cruise deal and it was very good value indeed through Thomsons.

Room Tip: Ask for a room overlooking the sea front.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review, 15 April 2014
Dear John H ,

Thank you very much for choosing our hotel and of course for your extremely kind review.

We are pleased to know that you enjoyed your stay with us and I will congratulate all the staff cause your words.

Once again, we want to thank you for taking the time to write your review and we hope that for your next visit will exceed your expectations.

Regards,

Jose Padrón.
Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Catalonia Las Vegas

Property: Catalonia Las Vegas
Address: Avenida Colon 2, 38400 Puerto de la Cruz, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Puerto de la Cruz
#9 Family Hotel in Puerto de la Cruz
#10 Romantic Hotel in Puerto de la Cruz
#11 Luxury Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): £
Hotel Class:4 star — Catalonia Las Vegas 4*
Number of rooms: 261
Official Description (provided by the hotel):
Catalonia Las Vegas could not be better situated: directly at the sea, in front of the Martinez Lakes and with views of Teide mountain. Furthermore, it is located in the very centre of the city of Puerto de la Cruz. The hotel was recently renovated in 2004 and has 261 rooms on its 13 floors. The hotel has a heated swimming pool, children's swimming pool, miniature golf, table tennis, pool, petanque, sauna, beauty salon, coffee bar and much more. ... more   less 
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Also Known As:
Catalonia Las Vegas Hotel Puerto De La Cruz
Catalonia Las Vegas Tenerife/Puerto De La Cruz

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