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“Casablanca Apertments”

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Apartamentos Casablanca
Ranked #3 of 82 Hotels in Puerto de la Cruz
Certificate of Excellence
Reviewed 3 December 2013

I have been going to the Casablanca for many years and the quality and cleanliness is as good as it was the first visit.
It is a downhill walk to the main square but there are plenty of taxis to save the walk back and they are very reasonable.

Room Tip: If it is only a couple I would suggest a one bedroom in block A or B as you get the sun most if the...
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  • Stayed: November 2013, travelled with friends
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1  Thank Elaine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded 5 December 2013

Thank you for taking time to share your opinion about us, through Tripadvisor.
Just a quick note to thank you once again for your continued support in using our resort for your holidays.
We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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807 - 813 of 1,864 reviews

Reviewed 29 November 2013

A top class well run establishment. Excellent service. spotlessly clean at all times.
One of the best Time share appartments in Tenerife and We have visited many.
We have recommended Casablanca to friends and family who have also been equally impressed. All staff are well motivated and keen to give top customer service.

  • Stayed: November 2013, travelled as a couple
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1  Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded 5 December 2013

Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff which certainly helps and motivates us in our efforts to offer the best service to our guests.
Thank you for recommending us to your friends and family

We hope to have the opportunity to welcome you again to our apartments for your next holiday.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2013

Did my research and thought I'd picked a winner......which I did eventually!

Avoid Rooms 10103, 10102 & 10101

Had sleepless nights as above the bar with thumping music from early morning to midnight, automatic sliding doors outside to the main walkway from reception to all apartments, and a football game and an electronic child's ride under bedroom windows!

Moved to an excellent top floor room with fantastic views and no music, but noticed next day different staff and no music.

First impressions - everywhere exceptionally clean, friendly helpful staff. Pre-paid for breakfasts but wouldn't recommend as set plated food and not buffet style which I assumed it would be.

Loved the area, again very clean, no litter and lots of places to eat and drink both up the hill and down into the town, which is very pretty with lovely little squares with lots of flowers and very friendly.

A big thank you to the ladies on reception, lovely cleaning ladies and Simon the Thomas Cook rep.

Room Tip: Avoid rooms 10101, 1012 & 10103
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  • Stayed: November 2013, travelled as a couple
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Thank DerryHolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded 5 December 2013

Thank you for taking time to share your opinion about us, through TripAdvisor.
We are glad to know that after the change of apartment your satisfaction has been more positive.
As for breakfast, we have always reported is not buffet, but continental, we regret that it was not to your liking.
We appreciate your comments regarding our staff which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2013

when we stayed in the Casablanca apparments it was the best experience of accomodation i've had in teneriffe. room very clean and well maintained, staff pleasent and helpful. Overall our experience of the appratment were great.

  • Stayed: November 2013, travelled with family
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2  Thank GSJ1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded 25 November 2013

Thank you for taking time to share your opinion about us.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2013

Spotlessly clean apartments, friendly staff and very helpful, the grounds and pool area are cleaned and maintained everyday, restaurant and entertainment good, parking good.
Have rebooked for next year.

Room Tip: Rooms above bar/restaurant could be noisy.
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  • Stayed: November 2013, travelled as a couple
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1  Thank Pedro333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded 25 November 2013

Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We will be very happy to welcome you again to our apartments for your next holiday.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2013

We have stayed at this resort several times. It is always in extremely good condition, with friendly, efficient staff. The bar is excellent, with simple food at very reasonable prices. The apartments are well furnished and well maintained. The pool always has space and there are plenty of things to do. A superb resort

  • Stayed: November 2013, travelled with family
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2  Thank donaldsonj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded 19 November 2013

Just a quick note to thank you once again for your continued support in using our resort for your holidays.

Thank you for taking time to share your opinion about us.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2013

Had 10 days here late September 2013, it suited us from the reviews we read, so we thought we would give it a go. Our family are 4, 5, 8,10. We chose this time of the year, as it was cheaper and not as hot for the children which was our downfall, the children's entertainment wasn't on as much as it could of been, due to the lack of children, so they didn't get to do much, but that wasn't the fault of Richard, who did go out of his way to entertain the kids.
The hotel is ideal for families and had everything we needed. The reception staff where fantastic, greeting us every time we walked through, helpful and friendly. We asked for a balcony room and we got one overlooking the bowling green and the bar, it wasn't too noisy at night, if anything it was quite funny listening to the acts performing songs we knew, but badly...there was something on every night and we did watch a few acts while having a few cocktails from the bar, food and drink from there is OK.
The department was clean and tidy and room service was every day apart from sunday and thursday. We tended to walk do the 96 steps to the beach most nights and didn't really find anything near the hotel were we could eat, but we didn't look that hard.
There is every you need down by the beach, food, shops, beautiful scenery.
We did a few trips and had a really good Holiday. There wasn't anything the staff wouldn't do and nothing was too much trouble, it was the wife and my birthday while on holiday and they gave us a free bottle of cava, which was pretty good.,
Would we go back, yes we would. Can't wait to go back next year.

Thank You.

  • Stayed: September 2013, travelled with family
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1  Thank ebow72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded 19 November 2013

Thank you for taking time to share your opinion about us, through Tripadvisor.

We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly helps and motivates us in our efforts to offer the best service to our guests.

We hope to have the opportunity to welcome you again to our apartments for your next holiday.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Apartamentos Casablanca

Address: C/ Calzada Martianez 4, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Puerto de la Cruz
#4 Romantic Hotel in Puerto de la Cruz
#6 Best Value Hotel in Puerto de la Cruz
Price Range: £37 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Apartamentos Casablanca 3*
Number of rooms: 287
Official Description (provided by the hotel):
We consider our apartments to be comfortable and modern, ideal for an enjoyable stay. Situated in a residential area of Puerto de la Cruz, with wonderful views of Teide and the Orotava Valley, just 800m walk from the centre and the seawater pools Lagos Martianez. Nearby you can find supermarkets, shops and restaurants. Our studios with sleeping area and 1 or 2 bedroom apartments have fully equipped kitchenettes and private bathroom with bath and shower and are equipped with a hairdryer. The kitchen area includes a full cooker with oven, refrigerator, coffee maker, juicer, toaster and microwave. The apartments also boast satellite TV, direct dial telephone, a safe and personal Wi-Fi. Cleaning is carried out 5 times per week, with the change of bed linen twice a week and towels every other day. Baby cots and highchair are available on request free of charge. Our cafe bar offers continental breakfast with thermal carafes service and a wide and varied menu of combined dishes. We also have 24h reception service, gym with special prices for our clients, games room, pool table, table tennis, Internet access, coin laundry and an outdoor swimming pool with access for disabled guests and a separate pool for children. Entertainment program is provided throughout the year and an additional program for children during the summer. On request and with extra charge we also organize shuttle service from/to the southern airport (Reina Sofia). ... more   less 
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Also Known As:
Apartments Casablanca Hotel Puerto De La Cruz
Casablanca Tenerife
Casablanca Apartments Tenerife
Apartamentos Casablanca Tenerife/Puerto De La Cruz

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