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Apartamentos Casablanca
Ranked #3 of 82 Hotels in Puerto de la Cruz
Certificate of Excellence
Reviewed 1 August 2014 via mobile

Great apartment, good size, well equipped, clean and with frequent maid visits. Good sized balcony. Plenty of space for 4, let alone the 2 that we were.

Multi-lingual helpful staff at reception.

Range of activities for all ages laid on in the bar/restaurant area, but it is well worthwhile investigating the town. Other reviewers have mentioned the steps down to town. If you have limited mobility, it may be an issue but the majority should be able to cope and there is a plethora of taxis for those unwilling/unable to face the upwards return journey.

Would definitely go back to these apartments.

Stayed: July 2014
2  Thank bfltd0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded 4 August 2014

Dear Client
Thank you for taking the time to share your opinion about us through Tripadvisor.
We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests.
We hope to have the opportunity to welcome you again in our resort for your next holiday.
Departamento de Calidad
APARTAMENTOS CASABLANCA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 31 July 2014

I have just spent two weeks at the Casablanca Apts . Our party consisted 4 Adults and 4 teenagers. The complex and apartments are of a good standard.They are well maintained and very clean. There is room cleaning on a daily basis. The reception staff are helpful and engaging.
I have a few issues with what appear to be the rules at the Casablanca Apts which in my opinion spoil a great accommodation
1. Each apartment is only allowed 2 plastic swipe card keys. We had a 2 bedroom apartment with 2 teenagers who each wanted a key card as they were in and out of the resort and room all day.
Why only two keys?
I asked put was told these are the rules.
2. The is a lack of holiday atmosphere around the resort. The management will not allow any form of music to be played around the pool. It would be great to have a little low level music provided by the resort. One day there was a fashion show.The lady presenting the show brought and played music whilst exhibiting her clothing. I looked round and guests were tapping their feet and generally enjoying the music. When I questioned the lack of low level background music around the pool, I was told these are the rules.
3. Despite this being a family resort there are no balls, inflatables, or anything else of this type allowed in the pool. These are the rules. I witnessed a small boy 6/7 years enter the pool with a small inflatable. The life guard had him remove it within seconds. The small boy then attempted to get in the pool with a snorkel and flippers. He was again advised to remove them. Throwing a small ball to each other in the pool, not allowed. These are the rules. Why not allocate an hour during the day when children can take these items in the pool and have an hour of enjoyment. Please change The Rules to make it fun for younger kids.
4. Happy Hour on 3 days a week. Why, these are The Rules. Make happy hour on everyday of the week.
5. Entertainment on some nights. The word entertainment needs to be looked up in a dictionary. A man playing a keyboard. Is this the definition of entertainment. Put it this way the only people dancing we're a few girls aged 4/6 years old. Please examine your entertainment programme and get people up dancing and enjoying themselves.
6. I waited on two occasions over 20 mins to be served at the bar in an evening.

I picked this resort from the positive reviews on this site.
The points I have raised are the issues I found during my visit and should be read in conjunction with all the positive reviews about this accommodation.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
13  Thank Mike J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded 12 August 2014

Dear Mike,
We appreciate the confidence placed in the comments of our guests for choosing our resort to enjoy your holiday and we appreciate the comments and suggestions you have made that will help us to improve our services and facilities. Regarding the electronic keys we are sorry for the misunderstanding but for security reasons we can issue just a maximum of 3 keys per apt. We regret that the other services do not reach your expectations and we are aware that individual ideas do not always match the ideas or needs of a group. We are pleased that you have enjoyed the services provided, although we understand that they did not reach the level you expected.
We hope to have the opportunity to welcome you again in our resort.
Departamento de Calidad
APARTAMENTOS CASABLANCA

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Reviewed 28 July 2014

We have just returned from a week at Casablanca - so wish we'd booked longer. Great apartments...very well equipped... Coffee Percolator, Sandwich Toaster, Microwave, lots of cutlery, pots & pans - although we didn't use much as so cheap to eat out with many lovely bars just down in the town. Take a hair dryer as theirs only blows! Hot water all day long. We were in a 1 bed apartment with a huge balcony with table & chairs & sun beds...ours faced the sea & had sun late into the evening - our friends faced the pool again in a 1 bed but with a barbecue on their balcony...so made the use of that one night whilst listening to the live music. Happy hour several evenings a week between 5-6pm...2 for 1!! All staff we very friendly & helpful. The pool area very clean....always sunbeds available. Black beaches & very pebbly but nice & very hot. A couple of overcast days but don't be fooled...we burnt!! We would definitely go back.

  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank Tara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded 28 August 2014

Dear Tara,
Thank you for your review! We are very happy that your stay was a positive experience and that you enjoyed your time with us.
We are very glad to hear such nice words about the accommodation and our team.
Refering to the hairdryers of our apartments in fact they serve to dry hair, they are not professional once.
We are looking forward to welcoming you back in the not so distant future.
Departamento de Calidad
APARTAMENTOS CASABLANCA

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Reviewed 27 July 2014

Just come back from these wonderful apartments, had a great week x We had a two bedroom apartment on the ground floor and it was perfect, spotlessly clean and everything you needed was at hand. The pool area was lovely and clean and perfect for kids and adults alike, plenty of beds available. The staff were very helpful and went out of there way to make sure you were happy. Do take note of the fact that it's on a hill and not suitable for people with mobility difficulties, although on saying that I have difficulties but managed to walk down the hill ok and got a taxi back at 3.15 euros from anywhere on the resort. We loved it here and would definitely recommend x

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Trisha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded 1 August 2014

Dear Trisha
Thank you for taking the time to share your opinion about us through Tripadvisor.
We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests.
Our resort is accessible to people with mobility difficulties and we know that walking down and up the hill to/from the center of town (you can use the stairs or follow the path the road) is not easy for everyone. In this case please note that the taxi service in the city offers very economic prices to eventually solve this problem.
We hope to have the opportunity to welcome you again in our resort for your next holiday.
Departamento de Calidad
APARTAMENTOS CASABLANCA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

We are just back from a 2 week holiday at Casablanca. Absolutely fabulous complex. Very clean, well maintained and very relaxed. The staff were really fantastic, especially the Reception staff, who were so helpful, kind and considerate. The resort is very multinational which gives a great athmosphere. The bar has entertainment with some excellent acts and the provision for adults and childrens entertainment is really well done. The swimming pool is fabulous and copes more than adaquetly with the number of guests. There was never a day when sunbeds weren't available. The laundry provisions are the best I have ever come across with the most immaculate room put aside for washing machines, tumble dryers and ironing boards. The 1 bed apartment itself was lovely and very roomy with a really well equipped kitchen and a lovely bathroom with constant hot water for showers. The near daily maid service was excellent. Puerto de la Cruz is a really wonderful resort with a lovely beach, a stunning lido and the variety of restaurants and bars is fantastic. There is also a great surf school, surf de la Marea, on the beach which my children loved. Overall a fantastic family holiday.

Room Tip: Pool side rooms low down are quite cool
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  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
4  Thank arklet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded 31 July 2014

Dear Client,
Thank you very much for your great contribution to our profile on Tripadvisor. We a really proud that satisfied travelers share their experiences in our resort. We are pleased that you have enjoyed our facilities and the service provided by our employees. We really consider your contributions to improve our services, since in the resort we all strive to ensure that every new stay will be better than the last.
We hope to have the opportunity to welcome you again in our resort for your next holiday.
Departamento de Calidad
APARTAMENTOS CASABLANCA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

Just returned from a short holiday at the Casablanca, it was Fab, the resort was buzzing with fiestas, music festivals etc, loads to see and do. The casablanca was full of multinational guests which made for a very nice atmosphere. The apartment that i was allocated was very well presented and clean, in fact all i could wish for. The hair drier broke down while my wife was using it (disaster) but a quick call to reception and a maintenance man was at our door with a new one before my wifes hair had time to dry. I would like to congratulate the reception staff for their professional attention to their guests, also the bar staff, who are all great (welcome back xavia and Mari) all in all congratulations to the staff of the Casablanca for helping to create a great holiday environment.
I would recommend this resort as a great family holiday, especially during July

Room Tip: Speak to reception staff prior to arrival for advice
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank curry426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded 31 July 2014

Dear client,
Thank you for your comments posted on Trip Advisor regarding your stay with us.We want to thank you for the time spent performing this review, it will be very useful to improve our services and to other travelers interested in visiting our resort. Our is an international resort in which you can find all facilities in order to enjoy a great holiday. We all strive to ensure that every new stay will be better than the last. Thanks for congratulate our employees for the work they provide.
We look forward to welcome you again soon.
Departamento de Calidad
APARTAMENTOS CASABLANCA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

We go to Casablanca May/June every year and we love it. excellent staff, clean and well serviced accommodation. The resort is kept immaculate, the standards have never varied over the years, there is maintenance and improvements taking place all the time, with a large maintenance staff, who not intrusive.

Room Tip: Casablanca is a great place to stay. we have been going there for ten years, and never tire of going...
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  • Stayed: May 2014, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this reviewResponded 17 July 2014

Dear Chris,
first of all thank you for your continued support and for taking the time to share your opinion about us through Tripadvisor.
We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests.
We are waiting to welcome you again in our resort for your next holiday.
Departamento de Calidad
APARTAMENTOS CASABLANCA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Apartamentos Casablanca

Address: C/ Calzada Martianez 4, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Puerto de la Cruz
#4 Best Value Hotel in Puerto de la Cruz
#4 Romantic Hotel in Puerto de la Cruz
Price Range: £34 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Apartamentos Casablanca 3*
Number of rooms: 287
Official Description (provided by the hotel):
We consider our apartments to be comfortable and modern, ideal for an enjoyable stay. Situated in a residential area of Puerto de la Cruz, with wonderful views of Teide and the Orotava Valley, just 800m walk from the centre and the seawater pools Lagos Martianez. Nearby you can find supermarkets, shops and restaurants. Our studios with sleeping area and 1 or 2 bedroom apartments have fully equipped kitchenettes and private bathroom with bath and shower and are equipped with a hairdryer. The kitchen area includes a full cooker with oven, refrigerator, coffee maker, juicer, toaster and microwave. The apartments also boast satellite TV, direct dial telephone, a safe and personal Wi-Fi. Cleaning is carried out 5 times per week, with the change of bed linen twice a week and towels every other day. Baby cots and highchair are available on request free of charge. Our cafe bar offers continental breakfast with thermal carafes service and a wide and varied menu of combined dishes. We also have 24h reception service, gym with special prices for our clients, games room, pool table, table tennis, Internet access, coin laundry and an outdoor swimming pool with access for disabled guests and a separate pool for children. Entertainment program is provided throughout the year and an additional program for children during the summer. On request and with extra charge we also organize shuttle service from/to the southern airport (Reina Sofia). ... more   less 
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Also Known As:
Apartments Casablanca Hotel Puerto De La Cruz
Casablanca Tenerife
Casablanca Apartments Tenerife
Apartamentos Casablanca Tenerife/Puerto De La Cruz

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