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“Basic but nice” 4 of 5 bubbles
Review of Apartamentos Casablanca

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Apartamentos Casablanca
Ranked #4 of 80 Hotels in Puerto de la Cruz
Certificate of Excellence
Atlanta, Georgia
Level Contributor
146 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
“Basic but nice”
4 of 5 bubbles Reviewed 13 August 2014

The apartments are clean, spacious and well appointed but I suspect some are quieter than others. I would avoid first floor units and anything facing the pool/games area since that is where people gather all day and in the evenings for the live music and entertainment. The welcome bottle of wine was a sweet touch and the staff very friendly and helpful. Breakfast had plenty of choices and it was a nice alternative to the typical buffet. Some things to consider: there is no air conditioning, beds are twin size but pushed together to make a double and the pillows need to be replaced. Additionally, parking is an extra 4 EUR plus a 10 EUR key deposit and they also require 15 EUR deposit for each pool towel. The wifi access is not that great and it can only log one device at a time, which was a pain. Other than that, the apartments are a good base to explore Puerto de la Cruz, walking distance to the beach and main attractions. There is also a shopping center with a supermarket conveniently located just steps away. Yes, they are on a hill but such is the geography of the island. Easily accesible by either ramp or stairs, not that bad.

Room Tip: Avoid anything facing the pool area.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Piolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, 29 August 2014
Dear Piolina,
Thank you for taking the time to share your opinion about us through Tripadvisor.
We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests.
Our complex consists of 11 blocks forming a square. Our aprtments have Teide view, sea view, exterior and interior and logically all apartments have not the same location. We try to fulfill the wishes of our customers by providing, when possible, an alternative solution. Both the animation as the pool / games area are open according to what is assumed to be normal for a holiday resort.
Our apartments have no air conditioning but all have ceiling fan and also if necessary we can provide additional foot fans. They are spacious with marble floor and temperature in Puerto de la Cruz is not too hot but very nice.
Our complex has a preventive maintenance service throughout the year, plus a special service fixed once a year. Built in 1986 and renovated in 2006, maintaining a neat and clean cottage style with modern amenities. Parking is an extra service we provide to our customers and it has an additional cost depending on the duration of your stay, always cheaper than what you can find around.
We really appreciate your comments and we will consider to improve.
We hope to have the opportunity to welcome you again in our resort for your next holiday.
Departamento de Calidad
APARTAMENTOS CASABLANCA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,665 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (357)
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English first
Aberdeen, Scotland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

We saw all the amazing reviews and myself and my girlfriend gave this place a try.

I was amazed at the incredible facilities, cleanliness and location of the place. Top of the range.

The staff are great - they literally go above and beyond. There was a star gazing trip up the mountain that we wanted to go on but because we were so late in booking it, the bus was full unfortunately. The hotel phoned us four hours later, having spoke to a Spanish couple who were going to the mountain and asked if we could join them. We joined them and had a fantastic day and I couldn't have asked for more from the very patient staff.

Would go back time and time again.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, 28 August 2014
Dear Paul,
Thanks for trusting reviews of other travelers and give a chance to our resort to show that the comments reflect a reality.
We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests.
We are proud that you have enjoyed our services and will be happy to welcome you again.
Departamento de Calidad
APARTAMENTOS CASABLANCA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

I found the help from staff to be first class, both at the resort and with email exchanges prior to arrival. The apartment was very clean, well appointed and little things such as an arrival basket of fruit and bottle of water and bottle of wine (RCI members and exchange) were a lovely touch. Little things like having washing up liquid etc were useful. We had to change our holiday arrangements a week before arrival and a request for a family member to be in an apartment the same block was sorted without any fuss, fantastic help. The whole resort was very well maintained. We would go back again without hesitation.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Nigel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, 28 August 2014
Dear Nigel,
Thank you for taking the time to share your opinion about us through Tripadvisor and to recommend us to other travelers.
We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests.
We hope to have the opportunity to welcome you again in our resort for your next holiday.
Departamento de Calidad
APARTAMENTOS CASABLANCA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 August 2014

This is our second year here and still represents great value. The apartments are immaculate and staff very friendly and helpful. A couple of bar staff have off days but on the whole they are too excellent. Reception extremely helpful, daytime entertainment great if you want to join in. I would say the only slight negatives are nighttime entertainment could be better and is a very holly location but we knew that when we came 1st time anyway. Not really suitable for the elderly. Would definitely come back again one day, highly recommended.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jpsuperhooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, 28 August 2014
Dear client,
Thank you for taking the time to share your opinion about us through Tripadvisor.
We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests.
Referring to your comments we sincerely appreciate them and we will consider to improve.
We would comment that especially in the winter period our clients are usually elder people who find in our island an ideal place to escape the cold weather and enjoy life outside despite the hilly location.
We hope to have the opportunity to welcome you again in our resort for your next holiday.
Departamento de Calidad
APARTAMENTOS CASABLANCA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cumbria, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 August 2014

exellent apartment, very helpfull staff and reception, cleaning of the apartment was excellent, have stayed at Casablanca for the last 24years and no regrets.beer very cheap and food reasonable,the alterations to the pool are good and every year we we visit something new has been added to the apartment.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank leslie797
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, 29 August 2014
Dear Leslie,
thank you very much for your fidelity, for the kind words and having dedicated part of your time to comment your opinion about Appartamentos Casablanca.
We are delighted to read that you have our complex in such high esteem.
We are pleased you still enjoy our facilities, the service provided by our employees and the novelties we provide to maintain the excellence that characterizes us.
We are proud you have enjoyed your stay with us and will be happy to welcome you again.
Departamento de Calidad
APARTAMENTOS CASABLANCA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 8 August 2014

Our 9th stay and still love it here. The staff are so friendly and helpful. Accommodation is 5 star and don't know why Apartmentos Casablanca is only classified as 3. It is such a relaxing place and in a good location. Only 10 minutes walk down to town or 5 minutes up to La Paz. Only been home 13 days and missing Casablanca and Puerto. Cannot wait for July 2015.
Not many bad reviews about Casablanca apart from the odd one or two. Maybe Casablanca doesn't suit everyone and these people should maybe take an All Inclusive holiday in Benidorm or Costa Brave instead.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank NETT_L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, 28 August 2014
Dear client,
Thank you very much for your great contribution to our profile on Tripadvisor. For us it is an honor that a satisfied customer of our services shares his experiences. We are pleased to know that you continue to enjoy our facilities and the service offered by our staff. In Apartamentos Casablanca we all strive to get each new stay better than the one before and that our guests feel at home. We will be happy to see you again next year.
Departamento de Calidad
APARTAMENTOS CASABLANCA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canterbury, United Kingdom
Level Contributor
166 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

We booked through RCI and were pleased to find no-one trying to sell time-share apartments. We stayed in a 3 bedroomed apartment. Although the apartment was a little dated and in need of a little repair, it was very clean with adequate equipment.

There were some strange/interesting rules of behaviour to follow but they were there for the benefit of all. The bar and restaurant are well suited to families with good value dishes, added to this the happy hour two for one offer included cocktails and sangria. The pool gets busy put it is possible to find a space. The staff were very and helpful. There is an underground car park.

It is a short walk to the town and shops, including supermarkets and a good range of restaurants and cafes so you can try local foods at a variety of prices. The walk back up hill can be a little hard in the heat if you have a lot of shopping. Taxis are very reasonable.

This is an ideal base to explore the north of Tenerife and I would recommend having a car. I would use the Casablanca apartments again.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank GrahamSample
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJHM13, Gerente at Apartamentos Casablanca, responded to this review, 28 August 2014
Dear Graham,
We wish to thank you for making such a wonderful review about your stay with us!
We still sell time-share apartments, but we just give informations if you ask about it.
Our apartments are reformed and updated thoroughly every year and maintenance service keeps them up to date daily if needed. This year further to the normal maintenance service the exterior of the complex has been painted and the pool area has been renovated (childrens pool separated from the adults one).
We appreciate your feedback on our services and facilities as well as for recommending our resort and our city to other travelers as a good base for exploring Tenerife.
We hope to have the opportunity to welcome you again in our resort for your next holiday.
Departamento de Calidad
APARTAMENTOS CASABLANCA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Apartamentos Casablanca

Property: Apartamentos Casablanca
Address: C/ Calzada Martianez 4, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool Airport Transportation
Hotel Style:
#2 Family Hotel in Puerto de la Cruz
#4 Best Value Hotel in Puerto de la Cruz
#4 Romantic Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): £
Hotel Class:3 star — Apartamentos Casablanca 3*
Number of rooms: 287
Official Description (provided by the hotel):
We consider our apartments to be comfortable and modern, ideal for an enjoyable stay. Situated in a residential area of Puerto de la Cruz, with wonderful views of Teide and the Orotava Valley, just 800m walk from the centre and the seawater pools Lagos Martianez. Nearby you can find supermarkets, shops and restaurants. Our studios with sleeping area and 1 or 2 bedroom apartments have fully equipped kitchenettes and private bathroom with bath and shower and are equipped with a hairdryer. The kitchen area includes a full cooker with oven, refrigerator, coffee maker, juicer, toaster and microwave. The apartments also boast satellite TV, direct dial telephone, a safe and personal Wi-Fi. Cleaning is carried out 5 times per week, with the change of bed linen twice a week and towels every other day. Baby cots and highchair are available on request free of charge. Our cafe bar offers continental breakfast with thermal carafes service and a wide and varied menu of combined dishes. We also have 24h reception service, gym with special prices for our clients, games room, pool table, table tennis, Internet access, coin laundry and an outdoor swimming pool with access for disabled guests and a separate pool for children. Entertainment program is provided throughout the year and an additional program for children during the summer. On request and with extra charge we also organize shuttle service from/to the southern airport (Reina Sofia). ... more   less 
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Also Known As:
Apartments Casablanca Hotel Puerto De La Cruz
Casablanca Tenerife
Casablanca Apartments Tenerife
Apartamentos Casablanca Tenerife/Puerto De La Cruz

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