We have stayed 11 times here but after the change of ownership in 2013 we wont be back. We could not believe the changes. They have ruined this beautiful hotel. The food is poor and the staff are overworked The old staff who are still there are fine but the new staff are unhelpful particularly the girls on reception. We were put in the most appalling room,despite the fact that it was our eleventh visit. All we could see from the balcony was a dark bush.It took the girls on reception 4 days to get us moved and all they kept saying was tomorrow.There used to be a caring family atmosphere where clients were treated with respect but no longer. They have changed the meal times which totally upskittled how we spend our evenings.
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- Also Known As:
- Miramar Hotel Tenerife Island Puerto De La Cruz