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“"Save on your Luggage Allowance"” 4 of 5 bubbles
Review of Hotel Riu Garoe

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Hotel Riu Garoe
Ranked #1 of 80 Hotels in Puerto de la Cruz
Certificate of Excellence
Edinburgh, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“"Save on your Luggage Allowance"”
4 of 5 bubbles Reviewed 14 May 2014

This was our first stay in a Riu hotel and our second visit to Puerto de la Cruz. The hotel is situated in a quiet area about twenty minutes walk from the centre but a courtesy bus runs free from the hotel and is very punctual. Rooms in the hotel are spacious and very well looked after with tea and coffee making facilities which are replenished on a daily basis, if you wish your bed linen to be changed there is a card which you place on the bed and the maid will duly oblige, towels that require changing are just left in the bath. There is a mini bar in the room which is also replenished daily and the prices for the contents are very good value (be sure to look at this).
Pool area is very clean and well looked after by the attendants and is surrounded by beautiful gardens. Sunbeds are plentiful and never a problem to get one.

Food in the hotel also excellent plenty of choices for breakfast and dinner to suit everyone.
Lunch can be taken in the pool bar area and is reasonably priced the only problem I found was that there was no visible drinks tariffs.

The surprising thing to us about this hotel is that there is no dress code for dinner and anything seems to go from jeans and tee shirts to three quarter trousers, flip flops for men and the women also didn't make much effort, so I wouldn't go packing your evening wear as we returned with most of our dressier clothes unused as we would have felt over dressed and out of place.

Over all an enjoyable stay but not one we will be repeating.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Figaro38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, 3 June 2014
Dear Guests,

Thank you very much for the excellent comments about Riu Garoé Hotel in your recent stay.

Thanks for the positive comments about our spaciosus and vey well locked rooms, clean hotel, excellent choice at the buffet and reasonable drink prices. These are great comments which help us to continue growing and providing our customers the best of us. The Garoé hotel has available to all the customers the food and drinks menu at the pool bar where you can see every prices.

Thanks for recommending the hotel Riu Garoé and please let us know about your next visit to offer you a beautiful room.

Yours Faithfully,

Cándido L. Figueroa
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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701 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (145)
Date | Rating
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English first
Swansea, United Kingdom
Level Contributor
35 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed 26 April 2014

My husband and I went to the Riu Garoe for an early break 18 April until 25 April. Having not been to Tenerife before we were a bit unsure as to which area would suit us most. We arrived at the hotel at 2.00 pm and were greeted by a most pleasant receptionist who checked us in and gave us a complimentary arrival drink. We were given room 017 and my heart sank because I can remember reading on trip advisor of someone who was in room 013 and said avoid this area. We arrived in the room and I was delighted with it and we had a sea view which I thought was a bit strange as we certainly didn't request one. The room was spacious, had a lovely bathroom with twin sinks, there were ample towels, lots of storage, a mini bar/fridge and it was absolutely spotlessly clean. The balcony was really big with a table and two chairs and a big airer to dry towels etc on.

The following are our views of the good and bad points of the hotel.
1. The hotel is well designed, well maintained and is kept spotless in all areas.
2. Lovely swimming pool that is slightly heated out of season which means you can actually get in and have a swim.
3. Ample sun beds that are new and have some good cushions to put on them.
4. Drinks are a reasonable price and there is a good choice.
5. Gardens are immaculate.
6. Free courtesy bus to the town is an asset.
7. Has an indoor pool which is lovely and warm (although the area where it is can be a bit eery and it could maybe do with some bigger windows putting in to throw some more light in)
8. Food was very good and well presented.

One problem for us was that we found out our room was to be very noisy because it was next to the lift, the restaurant and in a stone courtyard. We got no sun on the balcony but they didn't really bother us at all but if you like sun this may not be the room for you.

We did have a problem when we were there. Although we don't watch television on holiday we do like to look at the news for ten minutes or so each day. We could not get any English channels on the TV and other English guests had told us they could get 3 English channels. We went to reception and told them on the Saturday and they said they would come and see to it. When we got back in the evening we knew they had been in as the television was on when we put the key card in for the lights. We checked but they had not solved the problem. We thought they had probably got to come back but still no news by Sunday. We asked again but still no English channels. My husband went to reception on the Monday and the gentleman on reception was quite "off" with him and tried to tell him he was not putting it on the correct number. My husband told him he was but it was saying "no data". We assumed they would be back. On Monday evening still no channels (we could only get German and Spanish) so I rang reception. Maintenance man came and spent 15 minutes trying to get it going and then said it was the signal and he needed to go on the roof. He came back but still couldn't get any English channels. He rang someone and they had to bring a new television when eventually we got English channels. I would have expected an apology from reception for all but calling us liars but we didn't even get a call to ask if all was resolved.

One big problem with this hotel is that it is mostly German guests (about 8 English during the week we were there). Don't get me wrong we have no problem at all with the Germans and in fact we got talking to a wonderful German lady and we did feel it a shame that we cannot speak any German because we would have liked to get to know some of them. However, despite that the hotel staff did not seem to have any time for their English guests. They automatically assumed you were German and started talking in German to you. It made us feel quite uncomfortable at times. Whilst saying this I do have to rule out the evening bar staff with having this attitude as we found them the friendliest of all the staff and they did make you feel very welcome.

We did discover that this whole area was mainly an area that mainly Germans visited as the town also catered mostly for them.

To sum up, if you want an excellent hotel in a quiet and pretty location and you don't mind being an English minority then this is the place for you to get a lovely relaxing break. For us it was just a bit too quiet and we felt a bit out of place so if we return to Tenerife it will be to the south of the island.

Please don't let our reviews put you off what is a superb hotel (we would go back to the hotel but not in the area where it was)

We wish the hotel every success.

Room Tip: Ask for a room away from the courtyard areas. If you want a quiet room refuse 017 definitely.
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  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank wendyhowieson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, 30 April 2014
Dear Guests,

Thank you very much for the excellent comments about Riu Garoé Hotel in your recent stay.

Thanks for the positive comments about our well designed and maintained hotel, lovely swimming pool, ample sun beds, reasonable prices, immaculate gargens and well presented und very good food. These are great comments which help us to continue growing and providing our customers the best of us. We apologize for the technical problems happened with the TV channels during your stay.
Thanks for recommending the hotel Riu Garoé and please let us know about your next visit to offer you a beautiful room.

Yours Faithfully,

Cándido L. Figueroa
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 April 2014 via mobile

This was the perfect getaway. The staff were great the room was perfect and cleanliness was outstanding. They were very helpful at the desk and great with my little boy. The location was perfect. Quiet but only small taxi ride to most local locations. The food was excellent and catered for all. It was the best food we have had on a holiday yet. If you eat healthily no problem, fancy a fry up? No issue, vegetarian? Yes they cater for you and if special requirements dietry wise they will sort it! The pool is beautiful surroundings and gardens great. In our opinion worthy of 5 stars and we will be going back. Loro park is a must for animal lovers. All animals well cared for and the ethos is to save and help animals. If you have picked tgis hotel well done you're gonna love it! Mount teidi is also a great day out or night to look at the stars. Thank you hotel rui garoe!

Stayed April 2014, travelled with family
Helpful?
2 Thank Claire R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, 30 April 2014
Dear Clients,

Thank you very much for the excellent Comments about Riu Garoé Hotel.

Thanks for the positive comments about our helpful and great staff, perfect room, excellent food, great gardens and beautiful pools. These are great comments which help us to continue growing and providing our customers with holiday as their own. We are satisfied to know that you had wonderful and relaxing holydays in our hotel.

Let us know about your next visit to offer you a beautiful room.

Yours Faithfully,

Cándido L. Figueroa
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Solihull, United Kingdom
Level Contributor
77 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 20 April 2014

On Friday we returned from our 4th stay at this lovely hotel. We had a great week enjoying the comfortable room, the fantastic views and the lovely food. Nothing is too much for the staff who are friendly, attentive and only too happy to help. Having stayed previously this holiday did not disappoint, it just made us want to return again soon. So much so we are thinking of going back in a few weeks if we can get a room!

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kags68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, 30 April 2014
Dear Guests,

Thank you very much for the excellent comments about Riu Garoé Hotel in your recent stay.

Thanks for the positive comments about our confortable room, fantastic views, lovely food and friendly, attentive and happy staff. These are great comments which help us to continue growing and providing our customers the best of us. I personally tell to all the staff your good comments about the Garoé Hotel.

Thanks for recommending the hotel Riu Garoé and please let us know about your next visit to offer you a beautiful room.

Yours Faithfully,

Cándido L. Figueroa
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cupar Fife
Level Contributor
259 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 252 helpful votes
5 of 5 bubbles Reviewed 14 April 2014

We stayed at this hotel for eleven nights returning on the 11th April. We had a room on the second floor facing the pool which was ideal for us. The rooms are a good size with a similar balcony. The tea and coffee trays are checked and topped up daily as is the fridge with drinks, which were reasonably priced. The television has Sky news channel and also BBC1 and 2 also ITV and Channel 4. The settings can be temperamental but the hotel technician reset TV when channels vanished one day. The rooms are looked after by very efficiently by friendly chambermaids. All of the staff in this hotel are so efficient in their employment and show excellent training. Every morning we were wished a good morning by any member of staff who you happened to meet on way for breakfast. The breakfast selection was very good with hot and cold buffet tables manned by kitchen staff. The waiting staff also very attentive and guided you to vacant tables. In the evening you are allocated a table which you retain for every evening meal. There are two sittings at night 6.15pm and 8.15 pm you are allocated one on arrival we were given the late sitting but negotiated a table for the first sitting and went down to dinner at approximately 6.30pm which gave us plenty time to be out before 8pm.
The restaurant is overseen by an excellent head waiter called Juan Carlos who was responsible for all the waiting staff. All kitchen and restaurant staff were very good at what they did The Chef overseeing the service of a wonderful food selection on various buffet displays. Very wide variety of choice so even though we ate on eleven consecutive nights we did not become bored with the variety.
The reception staff have also to be mentioned as they also are very efficient , friendly and helpful.
We used the buses and bought a Bono bus pass for twenty five euros which you use twice for each journey and the helpful tourist office had given us a sheet with bus prices and we calculated which Bono to buy.
We visited La Orotava which is a lovely hill town with fabulous views, the streets are steep but we found it fine, we spent two hours here which I would say to allow a minimum of two hours for a visit. Our second outing was to La Laguna which takes about thirty minutes to get to. From the bus station you walk up to the roundabout and down a long street called Trinidad to reach the old centre. Once in the old part of the town enjoy a stroll around and have lunch, about three hours is needed for visit. Our last bus trip was to Santa Cruz a busy city which was fine but we were glad to return to the nest of all Puerto de la Cruz- our favourite!!
A must do is Loro Parque when buying we paid 31 euro but a lot were charging 33 euro. Seems expensive but what an experience allow four hours for a visit to enable you to see all the shows. Dolphins, orcas, sea lions all having their own displays. Wonderful display also of penguins and having visited lots of zoos over the years this one is spotless! excellent facilities here to including toilets though they expect you to tip at the loos with a prominent dish on display at each one- after paying over thirty euros entrance we reclined.
The Playa Jardin beach with black sand is OK but we found the sand to be quite course.
In the centre of Puerto Cruz the are very pleasant pedestrian streets with lots of cafes and restaurants. Our favourite square was the Plaza de la Iglesia which was serene with a beautiful church where mass is in English at 10am on a Sunday. The is a lovely little square also along Calle de Menqinez, called plaz Perez galdos where you will find the Don Camillo Italian restaurant with excellent pizzas we shared an aubergine one for lunch. Another day we went to Agora restaurant bar in the same square and had tapas wine tea and coffee also very good indeed.
Once you get a street map from tourist office or hotel all are easy to find. In town on the Calle la Hoya the is a tiny coffee pastry shop called Vulkania with freshly infused teas and beautiful coffee at incredibly good prices for a coffee, peppermint tea and apple pastry all for 3.25 euros but the best here are the toilets the cleanest in town and the staff are lovely.
The is a restaurant on the church square part of a hotel called Tebraza Marquesa which was a lovely place to sit with food and drink but incredibly slow service-slowest ever.
We highly recommend the Riu Garoe hotel, which also has a courtesy bus into down every day except Sunday. It is situated in a beautiful residential area of town and have a stroll after dinner where you may find the café Sandra nearby which serves espresso with maybe a balloon glass of Carlos1 brandy served efficiently by firstly rinsing the glass with boiled water then pouring a generous measure for 5 euros!! a must to try.
I have already recommended this hotel to lots of friends. In a beautiful town though steep take a taxi back from town for less than 5euros

Room Tip: Second or third floor facing pool though lovely views around hotel if you do not get pool view.
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Wyandour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, 30 April 2014
Dear Guest,

Thank you so much for the excellent comments about Riu Garoé Hotel in your recent stay.

Thank you so much for your beautiful comments about our efficiently, helpful and friendly, helpful staff and very good selection at the buffet. These are great comments which help us to continue working at the same quality line. I personally will tell to Juan Carlos your nice words. Thanks for recommendation.

Let us know in advance to offer you a beautiful room in your next visit

Yours Faithfully,

Cándido L. Figueroa
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eastleigh, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 6 April 2014

We so enjoyed our stay at the Riu Garoe Hotel in September last year that we decided to take a spring break there as well 6 months later. Returning to the same hotel and resort is not what we usually do so soon but the hotel still managed to exceed our expectations. The food, staff and facilities at the hotel were as excellent as before, but as the first two days in the resort were overcast and unseasonably chilly to add to our liking of the hotel we found the heating in our room was very response and efficient. There were also heaters provided for the patio area which made having a drink outside the hotel bar quite comfortable. There was evening entertainment provided in the hotel bar which was quite listenable and even encouraged some couples to dance. Be warned that the bar staff are very generous with the drinks, nothing like our miniscule pub measures back home.

The hotel is located in a quiet area just outside Peurto De La Cruz away from noisy clubs and bars making it ideal for those seeking a quiet and relaxing holiday though there are a few bars, and restaurants about 5 minutes walk away if you fancy stretching your legs of an evening as well as shops and a supermarket. An efficient shuttle bus service is provided by the hotel or for the energetic there is a 20 minute walk to the town centre downhill but uphill back. Where the shuttle bus stops in the resort is about 3 minutes walk to a small beach or 5 minutes to the lido. The main beach is about 35 minutes walk.

There are also good views from the hotel of a snow-capped Mount Tiede particularly from the 4th floor.

The local taxi services provide a friendly and inexpensive means to get around. To Peurto De La Cruz it was 3.50 euros each way and to Orotava it was 7.00 euros. Far cheaper than for journeys of a similar distance back in England. The hotel staff will call for a taxi if you like or the rank is just a few minutes walk away.

A number of earlier reviews have mentioned about the popularity of the hotel with German and other North European Tourists but don't let this put you off as they can be as friendly and chatty as any British Tourist and more often than not are very fluent English speakers putting us Brits to shame. The hotel is very keen to increase the number of British tourists and there is tea and coffee provided in the rooms as well as BBC1, 2, ITV1 and Channel 4 on the room televisions. Oh and you can also have a full English Breakfast from the buffet in the morning as well. There is an excellent hot and cold buffet for the evening meal including vegetarian, fish, various meat dishes, roasts and local dishes as well. If the wide choice is too much and you find yourself putting on weight we made use of the Gym, Tennis Court and the good sized swimming pool as well as taking some nice walks to ease the conscience.

Room Tip: Our room was overlooking the road outside the hotel, it had a good sized south facing balcony and wa...
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Nigel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, 17 April 2014
Dear Guests,

Thank you very much for the excellent comments about Riu Garoé Hotel in your recent stay.

Thanks for the positive comments about our excellent food, staff and facilities. These are great comments which help us to continue growing and providing our customers the best of us. Thanks for recommending the hotel Riu Garoé and please let us know about your next visit to offer you a beautiful room.

Yours Faithfully,

Cándido L. Figueroa

Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, United Kingdom
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 20 March 2014

We have stayed in the La Paz area of Puerto de la Cruz in an apartment for many years, and watched this hotel being built. It is the first time we have stayed here but we will certainly come again. We had a comfortable room with a large balcony with a view over gardens and open land, along the coast and out to sea. We were grateful for our kettle and variety of teas and coffee, all generously replenished daily, as well as the fridge/mini-bar. The hotel is beautifully designed, except, for the dining room which is probably too small for the number of guests, so that the tables are too close together. However, this is offset by the quality and variety of the food, which we feel was the best hotel food we have had anywhere in the world. The hotel feels very well managed, the staff are all smartly dressed, friendly and helpful, whatever their job.

Room Tip: We enjoyed our sea view room, also overlooking gardens/open land so we could watch the kestrels and...
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank 797LesleyCG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candido-Figueroa, Director General at Hotel Riu Garoe, responded to this review, 28 March 2014
Dear Guests,

Thank you very much for the excellent comments about Riu Garoé Hotel in your recent stay.

Thanks for the positive comments about our smartly dressed, friendly and very helpful staff, quality and variety food and comfortable and well designed rooms. These are great comments which help us to continue growing and providing our customers the best of us.

Thanks for recommending the hotel Riu Garoé and please let us know about your next visit to offer you a beautiful room.

Yours Faithfully,

Cándido L. Figueroa
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Riu Garoe

Property: Hotel Riu Garoe
Address: Calle Doctor Celestino Gonzalez Padron 3 | Puerto de la Cruz- Tenerife, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Puerto de la Cruz
#1 On the Beach Hotel in Puerto de la Cruz
#3 Romantic Hotel in Puerto de la Cruz
#3 Family Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Riu Garoe 4*
Number of rooms: 190
Official Description (provided by the hotel):
* Located in the La Paz district in Puerto de la Cruz * 4-story building * Sauna, Squash, minigolf, children playground * 300 m from the Botanical Garden * 1 km from the beach and the "Lago Martianez" salt water pools * 1.5 Km from the center of Puerto de la Cruz * Complimentary shuttle service to the center (weekdays and Saturdays until noon. Not available on public holidays) * 600 m from various shops * 110/28 km from the airports to the south/north * 200 m from a bus stop * Credit cards accepted: MasterCard, Amex, Visa, Diners ... more   less 
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Also Known As:
Riu Garoe Hotel
Hotel Riu Garoe Tenerife/Puerto De La Cruz

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