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“Take a superior studio!”

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Parque Vacacional Eden
Ranked #7 of 82 Hotels in Puerto de la Cruz
Certificate of Excellence
Reviewed 8 December 2013

Stayed three weeks in Eden in November. Situation is really very beautiful, the garden is absolutely fantastic and very well kept, gardeners are workin all the time. The rooms also are well kept, nice furniture, but don't (if possible) take a standard studio, you can find yourselves in a very small room without any view whatsoever. We got first a room against high stone wall, dark, you couldn't even see the sky. Naturally we couldn't imagine to stay three weeks there and the young guy in reception was very kind and helpful but couldn't change the room before the next day. So we had to keep our belongings packed two days, could unpack only next afternoon. To avoid this problem, take superior studio or a apartment, superior studios are in a different building and in every sense from another planet.
Breakfast was average, a great plus was the fruits, lots of them. We had even half board (because there are not many restaurants near Eden) and there was indeed a lot of food in the buffet but must admit that it was not very tasty. Good ingredients but no spices at all, not even salt. When being in Spain you expect a little more taste, garlic, chillies etc.
Puerto de la Cruz is a nice Spanish town, not only tourists, so anyway we enjoyed our time there and in Eden, can recommend it but avoid the stone wall studios.

Room Tip: Make sure you get a view. If you don't want your room get too warm, don't take a room to sou...
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  • Stayed: November 2013, travelled as a couple
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2  Thank Ulla-Elina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
agenteweb, Director de Relaciones Públicas at Parque Vacacional Eden, responded to this reviewResponded 19 February 2014
Google Translation

Gracias por su valoración. Tendremos en cuenta sus sugerencias para mejorar nuestros servicios. ¡Esperamos verles de nuevo pronto en nuestro hotel!
Atentamente, Hotel Parque Vacacional Eden

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225 - 231 of 638 reviews

Reviewed 24 November 2013

We enjoyed the stay in this hotel as a family vacation with friends. It's a hotel with a nice garden area in a quiet area of Puerto de la Cruz. We were very pleased with the large rooms. Breakfast buffet was good. The hotel disposes of a covered heated pool (which is mandatory in the north). Staff was friendly and helpful.

  • Stayed: November 2013, travelled with family
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1  Thank ChristianPahl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
agenteweb, Director de Relaciones con Clientes at Parque Vacacional Eden, responded to this reviewResponded 29 November 2013

"Thank you very much for your comment.
We are glad you enjoyed your stay at our hotel, We hope to welcome you again in our hotel.


Sincerely,
Parque Vacacional Eden"

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Reviewed 15 November 2013

Puerto de la Cruz is not really my favourite destination, but I happened to book a cheap last minute package tour with a direct flight from my home town, and there I found myself in the cheapest possible hotel. No problem, I took my handy and put some search engines, like TripAdvisor, into work. Voilá, Eden was just in the neighborhood and room available at a reasonable price. I took a quick look inside and booked.

The location of the hotel is not the best possible, but there is a free shuttle bus to city center and back. The room was perfectly clean and practically equipped, with a nice balcony. The hotel area has a spacious garden with some possibilities for outdoor activities, like minigolf. There is also a sauna and some kind of gym, but those are available only on weekdays 10-16, which I really can not understand.

Extra bonus was free WiFi in the hotel lobby area, and roof terrace with a pool for naturist sunbathing. So Eden really rescued my low-cost holiday this time.

Room Tip: Book a room in Eden Esplanade building, facing the garden. You will not get a sea view, but possibly...
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  • Stayed: November 2013, travelled solo
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1  Thank Faubus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
agenteweb, Director de Relaciones con Clientes at Parque Vacacional Eden, responded to this reviewResponded 29 November 2013

Dear Faubus, thank you very much for your review of our hotel. It is nice to hear that you were satisfied with our rooms and service. At the moment our SPA is opened from 10.00 am to 04.00 pm from Monday to Friday and from 10.00 am to 03.00 pm on Saturdays, but we have already considered extending the opening times due to various reviews. We hope to welcome you soon again in our hotel.

Kindest regards,
Hotel Holiday park Eden.

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Reviewed 18 June 2013

this place is great, i truly dont understand how someone can give bad feedbacks, i do travel the world constantly, been a bit everywhere really, i'm not a 5 star hotel afecionado but i also dont sleep in bottom cheap places, (i used to in my 20's), but now that i'm 40 i like some comforts, and this place has it all -
great rich breakfasts, friendly and professional staff, stunning views,
3 swimming pools !, sun terrace, pool table, table tennis, - honestly it got everything, - (mind we booked a good positioned room)

the only negative feedback are the beds, they could be double in some rooms, for couples, and i do personally prefer harder materasses, -

;)

Room Tip: get a room on the upper floors/ above the 6th ;) - we were on the 8th and view was great -
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  • Stayed: June 2013, travelled as a couple
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2  Thank luca_99487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
agenteweb, Director de Relaciones con Clientes at Parque Vacacional Eden, responded to this reviewResponded 29 November 2013

First of all we want to thank you for your positive comment. We are glad to hear you enjoyed your stay in our hotel Parque Vacacional Eden. At the moment we are renovating the rooms and we have added some double beds in the new apartments, but with the matresses, we just have to find a compromise between soft and hard for the mayority of our guests.


Kind regards,
Holiday Park Eden

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Reviewed 16 January 2013

Nice hotel in a peaceful environment. Beautiful garden and nice views up to mountains or down to ocean. Little out of town, but it takes about 15 min to walk there. Staff is very friendly and rooms clean. Few roosters in hotelarea but they didn't bother us. Stayed there for a week in january 2013. We had breakfast in hotel every morning and once a dinner. Both were great.
I highly recommend this hotel to everyone!

  • Stayed: January 2013, travelled with friends
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5  Thank SatuRuismaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
agenteweb, Director Comercial at Parque Vacacional Eden, responded to this reviewResponded 5 March 2013

Dear SatuRuismaki,

Thank you very much for your positive feedback It´s great to hear, that you've enjoyed your stay with us. Many flowers in our garden blossom at the moment in many beautiful colours.
We hope you had a pleasant stay and would be very happy to welcome you again.

Best regards
Parque Vacacional Eden

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Reviewed 11 November 2012

We spent in week self catering in Eden Luz. It's a little out of town, but a pleasant walk and there's a free bus service. The apartment was comfortable, well equipped, spacious, the shower was excellent and there was a balcony, to sit on. We weren't impressed with Puerto de La Cruz, which has been pretty comprehensively spoilt. But if you have chosen to go there, we'd recommend these apartments as good value and fairly convenient, particularly if you have a hire car and plan to drive around the island.

  • Stayed: November 2012, travelled as a couple
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2  Thank rdh60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
agenteweb, Director de Relaciones con Clientes at Parque Vacacional Eden, responded to this reviewResponded 27 February 2013

Dear rdh60,
thank you very much for your feedback! We are happy you hear, that you were content with your stay. Puerto de la Cruz is one of the more touristy towns on the island. WE are glad to hear that you could explore the rest of the island a little bit. Did you see the Teide?
We would be very happy to welcome you again in our hotel.
Best regards,
Your Parque Vacacional Eden

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Reviewed 15 March 2012

We stayed half board option at Eden from the 4th-7th of March, and all in all, we had a lovely experience. The rooms are spotless, and the Staff are really helpful. Its a little bit outside town, but a free bus service runs every hour right to the centre of town..and its really easy to find yor bus when you return to the pick-up, as the hotel name is on the front window of the bus. Its a conservation hotel, and you'll find Chickens..with their chicks in tow!!!, and well fed friendly Cats roaming the Gardens..along with even fatter Lizards..if you are an animal lover, you will appreciate the Cat feeding bowls dotted around, although the guests are asked not to feed the animals, its obvious the hotel is doing a pretty good job themselves. Its not 5***** luxury, and the buffet could be overhauled, but it's quiet, clean, and friendly. We arrived at 3am, and the receptionist informed us on check in that as we were too late for dinner, thay had left us some food incase we were hungry..we found a lovely roast beef salad, fruit, bread rolls, and bottled water waiting for us..a lovely thought, and much appreciated. If you want to relax, and re-charge the batteries, its ideal, and we would stay again.

  • Stayed: March 2012, travelled as a couple
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5  Thank Martina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
agenteweb, Director de Relaciones con Clientes at Parque Vacacional Eden, responded to this reviewResponded 15 October 2012

Dear Client,
We would like to thank you for your comment. Knowing the opinion of our clients helps to keep improving constantly our services and products. We will take into account your remark about the buffet. We sincerely hope to see you soon again.

Best regards
Parque Vacacional Eden

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Additional Information about Parque Vacacional Eden

Address: Calle Francia 8, 38400 Puerto de la Cruz, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Puerto de la Cruz
#7 Romantic Hotel in Puerto de la Cruz
#11 Family Hotel in Puerto de la Cruz
Price Range: £44 - £113 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Parque Vacacional Eden 4*
Number of rooms: 224
Official Description (provided by the hotel):
Parque Vacacional Eden. Eden Esplanade Apartments Eden Luz Studios(renovated) Eden Esplanade StudiosThe Eden of your holiday.The perfect place for everyone who wants to visit Puerto de la Cruz and play golf. The beautiful views of Mount Teide, the Ortova valley and our gorgeous garden will bring you into the holiday mood. Spend an unforgettable time in a calm environment with stunning panoramic views. Spend an unforgettable holiday in the Parque Vacacional Eden, thanks to the quiet surroundings, the excellent and friendly service, studios and spacious apartments, massages, sauna and other options for your free time.The 12,000 m² park offers a variety of exotic plants and entertainment choices. There are 3 swimming pools, one is covered, one heated in the winter (23 ºC), one is a nudist pool (10th floor with a beautiful view) and one is for children.Various games can be played: Minigolf, petanque, garden chess, tennis and table tennis. There is a playground, a Pilates room and a sauna (with a massage expert). Free Wi-Fi available in the lobby ans 2 times a week there will be a live performance.There are a total of 151 studios and 73 apartments.In our restaurant Guacimara a delicious breakfast and dinner buffet is served. For lunch one can chose between the buffet or order from the menu.On the exterior terrace you can enjoy a choice of dishes “a la carte” and beverages.In our cosy café on the 9th floor, you will have a lovely view and can enjoy soups, snacks, Canarian specialities, sandwiches, ice cream, beverages and cocktails.There is a free shuttle bus which takes you to the city center, except Saturday afternoons and Sundays.The Holiday Park Eden is certified to the ISO 9001 and Environmental ISO 14001.Parque Vacacional EdenPuerto de la Cruz, Tenerife. ... more   less 
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Also Known As:
Parque Vacacional Eden Hotel Puerto De La Cruz
Parque Vacacional Eden Tenerife/Puerto De La Cruz

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