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“Fantastic accommodation”
Review of Hotel RF Astoria

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Hotel RF Astoria
Ranked #29 of 82 Hotels in Puerto de la Cruz
Reviewed 27 April 2012

We stayed at the Astoria for a week in one of their studio rooms. What a great choice we made! The room was big with a useful kitchenette including fridge, hob and microwave plus crockery, pots & pans. The hotel is kept spotless and our room was cleaned and beds made up every day. Staff were very friendly and helpful. The outdoor swimming pool is small but the water was warm enough to swim in (unlike the outdoor lago pool down the road which was freezing when we were there!). The hotel is very well located around the corner from the main promenade, near to lots of restaurants and shops, including a supermarket around the corner. There's a car park at the hotel but at a price. Finding a spare parking space on the roads near the hotel is like searching for gold. However, there's a free car park down by the harbour which is about a 10 minute walk away. Top tip - the entrance to the hotel is on Enrique Talg (and not Calle de Hoya).

Room Tip: We stayed on the 3rd floor and found it quiet apart from the mornings when the town would wake up...
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  • Stayed: April 2012, travelled as a couple
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4  Thank edels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel R, Community Manager at Hotel RF Astoria, responded to this reviewResponded 28 April 2012

Dear Edels,

Thank you very much for kind review. We are glad to know that you like our hotel, and that you have spent a good holidays with us. Your opinion will encourage other travelers for choosing Hotel Astoria. We work very hard for giving you the best possible service.

We would like to welcome you in the near future.

Best Regards,

Samuel Rodríguez
Community Manager

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73 - 79 of 240 reviews

Reviewed 13 April 2012

This is a pleasant hotel, with friendly and helpful staff. It was pretty clean, the room was spacious, and we enjoyed the heated swimming pool. We also found the location to be very convenient, and the hotel parking was very useful (there would have been no other place to park the car close to the hotel).

One thing I didn't like was the large amount of noise made by the neighbors (TV, singing, loud talking, children playing on the corridors after 10 PM). We were too tired to mind it, but it would have been a problem otherwise. After those people left, it became quiet.

As a conclusion, I would probably come back to this hotel.

Room Tip: The swimming pool is on the second floor.
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  • Stayed: April 2012, travelled as a couple
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2  Thank AnaTodica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel R, Community Manager at Hotel RF Astoria, responded to this reviewResponded 14 April 2012

Dear Ana,

Thank you very much for reviewing your experience at Hotel Astoria. We are glad to know that you like our hotel, and that you spent a good holidays with us.

We always try to make you feel as if you were at home, and give you the posibility of a good resting. We apologize, because sometimes, there are some elements that we cannot control, and disturb your quietness.

We would like to welcome you in the future. Do not hesitate to contact us, if you are planning to come back.

Best Regards,

Samuel Rodríguez
Community Manager

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Reviewed 8 April 2012

Pros:
Good central location near beach; lovely, friendly staff; very clean; nice little rooftop sun area and pool; concerts on two evenings per week in the bar area downstairs (which is otherwise closed).

Cons: Noisy (I don't know if it was just our room, but the plumbing was terrible and we could hear everyone else have a wee - and more!) plus noise from the street outside (we bought ear plugs to sleep); basic accommodation - studio apartment had no kettle, no sofa (so watched TV sitting on bed), TV old and only two English news channels and no DVD player etc. Not much hot water - enough for a shower, but not for a bath.

Verdict: I want to be fair - it wasn't the most expensive and it is central with lovely staff, but the noise level was not for us, and to be honest it felt a bit like staying in a hostel. If it helps, I'd say it's the standard of a Travelodge in the UK, plus a nice pool and roof terrace. We had a ground floor studio, so maybe rooms on the upper floors are quieter?

Room Tip: Personally I wouldn't go for a ground floor room
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  • Stayed: March 2012, travelled as a couple
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3  Thank BigKnit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel R, Community Manager at Hotel RF Astoria, responded to this reviewResponded 11 April 2012

Dear guest,

Thank you very much for your comment. It is the way to understand your point of view and your needs. We work very hard to improve all the negative aspects and with your review, you will help us to get this purpose.

It would be a pleasure for us to welcome you back and have the opportunity to meet your expectations.

Best Regards,

Samuel Rodríguez
Community Manager

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Reviewed 3 April 2012

It's not the fanciest hotel I've stayed (and certainly not the most expensive) but clean and great location. A few reviews I've read mention the friendly staff, and they really are. They will get a smile on your face even if you didn't choose a good restaurant that day or had to park miles away. I'd certainly stay there again.

Stayed: March 2012, travelled as a couple
Thank Colin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel R, Community Manager at Hotel RF Astoria, responded to this reviewResponded 4 April 2012

Dear Colin,

Thank you very much for your kind review. We enjoy reading a your comment. We work very hard for getting our purpose, which is to make you feel as if you were at home. And we try to fix all the possible defects.

We would like to welcoming you soon.

Do not hesitate to contact us, and we will help you with your reservation.

Best Regards,

Samuel Rodríguez
Community Manager

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Reviewed 21 March 2012

We have stayed at the aparthotel Astoria several times and everything about it is extremely good.
The staff are very friendly and extremely helpful.
The beds are comfortable and the rooms are kept very clean.
The terrace has sun beds around the ssimming pool
and this is very nice as it is quiet and a sun trap.
The Astoria is in a very good position.
We can't wait to go back.

  • Stayed: March 2012, travelled as a couple
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2  Thank Sandra F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel R, Community Manager at Hotel RF Astoria, responded to this reviewResponded 23 March 2012

Dear Sandra,

Thank you very much for sharing your experience in our hotel. We are very happy to know that you and your husband have enjoyed your holidays.

It was very nice to talk to you. Thank you for your kindness.

If you are planning to come back, do not hesitate to contact us and we will help you with your reservation.

We are looking forward to welcoming you next time.

Greetings from all the staff.


Samuel Rodriguez
Community Manager

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Reviewed 15 March 2012

We stayed at the Astoria for one week from 28th February.

Pros:
- Great location in the town centre
- Very useful kitchenette
- Large room
- Friendly staff
- Thick curtains to keep out the strong sunlight in the morning

Cons:
- Lots of hairs on the floor, indeed new ones seemed to appear every day!
- The fancy "sterilised and presented in a clinical bag" drinking glasses in the bathroom are in fact simply washed out, as evidenced by the finger print and hair in one of ours!
- Old television with a remote control that didn't work
- The bar and lounges were closed for the duration of our stay
- Despite having a proper bathtub, the hot water tank in the room doesn't have enough hot water for a full bath. You could try boiling water on the stove, but the bath plug doesn't fit properly and the water seeps out as fast as boiling water can be poured in!

Tips:
- Book a car park space! We didn't and ended up with a ten minute walk each morning. This is not a moan, however, as it was entirely my own fault for not booking one.
- Take ear plugs, as the general hustle and bustle of the town starts early.

  • Stayed: March 2012
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Thank Tim1983_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel R, Community Manager at Hotel RF Astoria, responded to this reviewResponded 20 March 2012

Dear Tim,

Thank you for reviewing your experience at our hotel. It is the only way to understand your point of view and for sure it will help us to improve our service and quality standards.
We always want to provide our clients with the best service and always want to know if we have not met their expectations. Your comments and impressions have been addressed to the responsible persons in order to analyse them.

It would be a pleasure for us to welcome you back and have the opportunity to meet your expectations.

Best Regards,

Samuel Rodríguez
Community Manager

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Reviewed 4 March 2012

Entrance to the hotel is via Hotel Bambi, as both hotels have the same owner. Our biggest problem was finding the place in the one-way system of downtown PdlC! The roads are not clearly signed, so if you´re only armed with a street map, good luck!!! The gate to the car park is not signed either, so I parked in the underground car park belonging to the building next door. Getting out again proved tricky, as the young receptionist had to get the remote control to open the gate again. She was very charming and helpful - what a laugh!!! The rooms are nice and spacious and have a kitchenette for self-caterers. WiFi costs extra. There´s a pool with sunbeds. The main negative point for me was the hard mattress, but we only stayed for two nights. The independently run BAMBI restaurant is also recommended.

  • Stayed: March 2012, travelled as a couple
    • Value
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Thank IgelEye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel R, Community Manager at Hotel RF Astoria, responded to this reviewResponded 10 March 2012

Dear Guest,

Thank you very much for sharing your opinion about Hotel Astoria. We are happy to know that you like our hotel, and that you have spent two good days with us.
Your experience is very important for us, because it is the only way to know if we are working in a good direction. We always try to give you our best service because we would like to welcoming you next time.

Do not hesitate to contact us if you are planning to come back in the future.

Best Regards,

Samuel Rodríguez
Community Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel RF Astoria

Address: Calle Enrique Talg 15, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 82 Hotels in Puerto de la Cruz
Price Range: £29 - £67 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel RF Astoria 3*
Number of rooms: 33
Reservation Options:
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Also Known As:
Aparthotel Astoria Hotel Puerto De La Cruz
Hotel RF Astoria Tenerife/Puerto De La Cruz

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