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“Poor Hotel With Even Poorer Service”

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Gran Hotel Turquesa Playa
Ranked #20 of 80 Hotels in Puerto de la Cruz
Level Contributor
98 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Poor Hotel With Even Poorer Service”
Reviewed 19 January 2014 via mobile

Stayed here with a family of 5 in two rooms during the summer season. Hotel is no where near 4 star more a 1/2 in my opinion. The food was average although long waiting times. Also some could see it as a bonus here, not many English couples/families. Overruled greatly by many loud German & Spanish. We stayed as All Inclusive and drinks provided were very very poor. More weak fruit juices then cocktails and the beer not too good. Staff were very rude almost all of the time and would it seems to me rather be somewhere else then there serving you.

All entertainment was absolutely rubbish. I wouldn't even say there was anything for the kids to do. One woman sorting it every night on her own doing the same routine.

There is an indoor pool however policy states swimming caps only and no kids. More rules!!

In all a very average hotel with dissapointing service. A place I would definitely not recommend.

Stayed July 2013
Helpful?
2 Thank honest525152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Falmouth, United Kingdom
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 18 January 2014

My wife and I stayed for 2 weeks in January. This is an outdated dreadful hotel masquerading as a 4 star. The restaurant queues were massive, the food tasteless, luke warm and overcooked and the soft drinks and juices were watered down squash. The hotel leaked like a sieve when it rained and WiFi seldom worked anywhere, let alone in the bedrooms. Staff were generally unhelpful and the drinks on AI were not always the same as those, of the same name, purchased with cash. Find somewhere else to stay.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 19Emslie44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Puerto de la Cruz hotels

Manchester, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 January 2014

Had food poisoning as had several others In the party of 40 . Beds poor , curtains hanging off , blackout curtain torn / stitched up . Existed on bread , butter and soup after being ill . Two weeks too long and certainly not value for money .

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Liz J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wembury
Level Contributor
105 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 11 January 2014

Having just returned from this hotel I have to warn anyone reading this NOT to go there.

The worst aspect was the restaurant in which there were queues for everything, and the food quite awful.

Breakfast was on small cold plastic plates allegedly to stop people taking too much food. There were rarely any saucers. At times the staff were quite offhand.

Lunch was OK but dinner was shocking with poor food and long queues at every stage of the process

One guest had his room burgled and rain came into ours. My wife is still badly bruised by a dangerous lift door.

I could write another 1000 words but will just say AVOID

Room Tip: Don't go in the first place!!
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Seascape20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cork, Ireland
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 January 2014

My wife and I spent a week in tenerife recently and stayed in the Gran Hotel Turquesa Playa,Puerto De La Cruz.
After a 4 hour plus trip we were subjected to an 1 1/2 hour delay before collection by the vehicle taking us to the hotel which took another 1 1/2 hours.
On arrival we were met by a person at reception who was lacking in basic hospitality and barked out requests for documentation.We were further delayed as this person confused my first name with my surname.This delay was rather embarrassing as people who arrived later were finalised before us.
The Hotel itself is very impressive and the room was fine.
The Restaurant though large tended to have very little space between the tables and the lay out of the tables was very sparse , it would remind one of a very cheap resraurant and not a 4 star hotel.The staff were ok but a senior person there again could do with some training in good manners .
The food though colourful was very basic and one would want to like Pork as it was served 6 nights out of the 7 we were there.
We had an early departure and requested some form of early breakfast but we were told this was not possible.I pointed out that they cater for dinner clients during the time we were leaving so why not breakfast which we were entitled to.Reception asked for some time to check this out and later confirmed that they would supply breakfast.
On the morning of our departure we went to the Restaurant as instructed and no one was there.We waited ,and knocked at the Kitchen door but to no avail.Eventually we went to Reception and the person there did as much as he could get something for us.
The acid test of any place is "will you return"?and in our case the answer is NO..

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kevin m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 8 January 2014

Plastic bowls, breakfast on 6" side plates. Understaffed badly managed, kids playing football in the corridors. No managers available after 5pm or during the weekends or over holiday periods.
Don't go there.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Legoals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 17 December 2013

Gran Hotel Turquesa Playa was the place we spent our honeymoon in. We spent there 13 nights and we had All inclusice -service.

The hotel was big and it wasn't crowded at the time we were there. Basically there were retired people and us. So if you want to party hard, don't go to this hotel :)

The food was good and the service great except the cleaning ladies. They didn't speak english at all and they refused to wash our laundry though the hotel had a laundry service.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank TTSS2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gran Hotel Turquesa Playa

Property: Gran Hotel Turquesa Playa
Address: Calle Antonio Ruiz Alvarez 7, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Puerto de la Cruz
#14 Luxury Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): £
Hotel Class:4 star — Gran Hotel Turquesa Playa 4*
Number of rooms: 350
Official Description (provided by the hotel):
Acclaimed Hotel in Puerto de la Cruz and located almost 100 metres from Playa Jardín, one of the last projects by Canarian artist César Manrique. The Gran Hotel Turquesa Playa offers a wide range of services which cover the needs of all our clients. Our Welcoming facilities, including our Wifi spot, will satisfy all kinds of clients, adults and children, since we have all the necessary qualities to make your stay with us comfortable and enjoyable. ... more   less 
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Also Known As:
Gema Turquesa Playa Hotel
Turquesa Playa Hotel
Gran Turquesa Playa Hotel
Gran Hotel Turquesa Playa Tenerife/Puerto De La Cruz

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