Me and my husband booked this hotel with Lowcost holidays and was told this hotel was a five star hotel, well maybe it was 20 years ago but certainly not now.. We stayed at the Bonanza which is part of three hotels at first abit confusing with you booking in in at the interpalace then being sent to bonanza also a bit confusing regarding the dinning.. didn't take long to sort it out though..The rooms are large with a large balcony, we stayed for a week and only twice had our bed made no clean sheets. and I had to tell reception for the cleaner to change our towels. The entertainment was rubbish the drinks were help yourself and all out of plastic cups which is understandable around the pool area but not when chiiling inside. The food was repetitive. yes you can always find something to eat but when your paying good money you dont just want to find anything. We would defo go back to Puerto de la cruz town but NEVER back to this Hotel I DO NOT usually complain but on this occasion I felt I needed too. and I've never been to Hotel where I've had the need to moan... The resort was nice with lots of bars and shops but much going on maybe that was the time of year we went though. There were more Spanish and Germans then English That didn't bother us tbf It was just the food/drinks/entertainment and cleanliness of the rooms I've never been to an hotel where I've had to tell reception to get the cleaner to clean our room
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- Also Known As:
- Hotasa Puerto Resort Bonanza Palace Hotel Puerto De La Cruz
- Hotasa Puerto Resort Bonanza Palace Tenerife/Puerto De La Cruz