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“Friendly, clean and affordable”
Review of Hotel Horizonte

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Hotel Horizonte
Ljubljana, Slovenia
Level Contributor
202 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
“Friendly, clean and affordable”
Reviewed 26 January 2014

After spending a week of wonderful winter sun in the southern part of the island we needed a place to spend a night before taking and early flight from the northern airport. The hotel is located in the centre of the city, close to the seafront.
The receptionist was very friendly. He gave us a map of the city and recommended some places worth seeing. He also arranged a taxi to take us to the airport early in the morning.
It seems that the hotel was recently renovated. The rooms are large, clean and functional. The wi-fi signal is strong and its use is free of charge. The room was bright and modern and I couldn't miss the fact that almost all furniture was bought in Ikea.
We stayed only a night and paid less than 35 EUR.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marjan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizonte H, Gerente at Hotel Horizonte, responded to this review, 28 January 2014
Dear Guest,


Thank you very much for taking the time to value our hotel.

As you can see in other comments, we like that people feel comfortable and enjoy their stay, so opinions are very important for us.

Hotel Horizonte team wants that you return soon.


See you soon!!!


Hotel Horizonte.
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162 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
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English first
Big Trout Lake, Canada
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 15 November 2013 via mobile

The price was good. The location was good. They try hard.
BUT...
It was noisy. It is on a "quiet" street, so not too many cars, but you can hear noisy neighbors, and garbage trucks.
The walls between the rooms block the light..... and thats all.
Bring ear plugs.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank R M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizonte H, Gerente at Hotel Horizonte, responded to this review, 18 November 2013
Dear guest:


We appreciate the time spent to send us your comment. As you said, our Hotel is located in the city center, which means that, sometimes, has unwanted noises.

We hope that, if you decide to return, these problems, that we can’t control, don’t occur.


Thank you very much.


Hotel Horizonte.
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Travellers are raving about these Santa Cruz de Tenerife hotels

Santa Cruz de Tenerife, Spain
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 June 2013

Where do I start?

We decided to stay in Hotel Horizonte because it was one of the only hotels in the hostel website we used that provided free wifi throughout the hotel.

Upon our arrival we could not access wifi on our smart phones or on our laptops. We were told that some rooms were not able to access wifi and we were welcome to use our laptops in the reception area as that was where the wifi worked best. However, our phones and laptops didn't work there either. On the second day of complaining about the lack of internet, we were told that the reception computer wasn't having any problems with the internet and that we could pay 1 euro for half an hour to use their reception computer with internet.

We explained that we didn't want to have to pay for internet considering both our phones and laptops couldn't access the IP address of the hotel's wifi. When we explained this (and the solution which fixes it), we were told that the receptionist was not allowed to reset the wifi router because she wasn't allowed to touch it and the only person who could reset it had gone home for the day.

We couldn't complain to the owner as apparently he didn't speak English but I don't think it would have made a difference. If they wanted to help us, they could have simply pushed a button.

We are here in Santa Cruz as we have jobs here and are looking for apartments, which is impossible without internet access.

Furthermore, the bathtub that you stand in to have a shower was a precarious shape and it was dangerous to stand in as you could slide off it into the taps of the shower. The bathroom door did not close unless you locked it.

Plus there is NO air conditioning. At the moment it's around 28 degrees during the day and about 18 degrees at night. Expect an uncomfortably hot sleep. And you won't be granted the luxury of cooling your own drinks as there is no fridges in the rooms.

I regret booking with Hotel Horizonte.

Room Tip: Exterior rooms can get a great listen to the rubbish trucks at 2am in the morning during the week.
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hartgoboom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizonte H, Gerente at Hotel Horizonte, responded to this review, 12 June 2013
Google Translation
Dear Guest:

First of all, we apologize for the inconveniences caused by Wi-Fi connection at the room.

We inform you that, as you explained, at the end of last week the Wi-Fi configuration at rooms failed, and it was not possible reset the router, work that corresponds qualified technical staff. The installation has been reviewed and it works perfectly.

We would like to remind you that the Wi-Fi at Reception was available all the time but your computer didn't recognise it. We also offered the possibility of using the computer service our Snack Hall.

We are satisfied with the value of most of our customers based on the price of accommodation, as you can see in the most important opinion’s sites (Tripadvisor, Booking, Trivago...).

Finally, we are sorry again for the inconveniences caused and remain at your disposal for any question you have.

Regards,

Hotel Horizonte.

-----------------------------------------------------------------

Estimado cliente:


En primer lugar, le pedimos disculpas por las molestias ocasionadas por la conexión Wi-Fi en la habitación.

Le informamos que, como ha explicado, a finales de la semana pasada la configuración Wi-Fi de las habitaciones falló, y no era posible resetear el router, tarea que corresponde a personal técnico cualificado. La instalación ya ha sido revisada y funciona a la perfección.

Nos gustaría recordarle que la conexión Wi-Fi en Recepción estuvo disponible en todo momento, pero su ordenador no la reconocía. También le ofrecimos la posibilidad de utilizar el servicio de ordenador de nuestro Snack Hall.

Estamos satisfechos con la valoración de la mayoría de nuestros clientes en función del precio del alojamiento, como puede comprobar en las más importantes páginas de opinión (Tripadvisor, Booking, Trivago…).

Finalmente, le pedimos disculpas de nuevo por las molestias causadas y quedamos a su disposición para cualquier duda que tenga.

Saludos,
Hotel Horizonte.
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Lanzarote, Spain
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 12 April 2013

Booked this hotel for my husband whilst I was in hospital in Santa Cruz. Nice clean..basic hotel for the rating...and ongoing renovations throughout the hotel. Reception area has already been renovated...room was small but cleaned every day and had double bed . If on a budget...think about this one. In back street in heart of town close to shops and restaurants. Good low budget hotel...getting better through hard work of the management.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wendywoolanza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizonte H, Manager at Hotel Horizonte, responded to this review, 16 April 2013
Thank you for your review! We appreciate your opinion as it provides us information which helps us improve our services and our guests enjoy their stay. We have now completed the refurbishment work and we use the opportunity to apologize for any inconvenience caused. We all remain at your disposal and would be happy to have the chance to receive you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Finland
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 8 February 2013

We stayed there for three nights at the end of january. Our room was next to the elevator, and it was a really noisy place to sleep. Although the beds were really comfortable and we managed to sleep with earplugs. The satellite TV was provided free for charge. Our bathroom drain floated after taking a shower or using a toilet. Wifi area was provided in the communal area of the hotel. Location of the hotel is really good, and it´s still in the quiet neighbourhood. This hotel is really good for budget travellers for a short stay.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank finnmaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizonte H, Gerente at Hotel Horizonte, responded to this review, 14 March 2013
Google Translation
Desde Hotel Horizonte le agradecemos su repuesta. La información que nos facilita es de gran ayuda para mejorar nuestro objetivo de que nuestros huéspedes tengan una estancia cómoda, agradable y económica.
Afortunadamente ya hemos finalizado todos los trabajos de modernización del Hotel, por lo que aprovechamos para pedir disculpas por las posibles molestias causadas.
Gracias y quedamos a su disposición.
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Velez Blanco, Spain
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 16 December 2012

I was only staying one night and this place suited my needs. Not sure what people expect for €25 in the islands capital - the room was spacious, reasonably equipped and clean. I thought it was excellent value for money for what it was.

Yes, I would stay again.

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank AlanGNW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizonte H, Gerente at Hotel Horizonte, responded to this review, 20 December 2012
Google Translation
Desde Hotel Horizonte le agradecemos sinceramente su opinión. Todas ellas son importantes para nosotros con el fin de mejorar nuestros servicios y procurar una agradable, y económica, estancia de nuestros clientes en el Centro de Santa Cruz de Tenerife.

Estaremos encantados de poder volver a atenderle personalmente en nuestras instalaciones.

Muchas gracias.

Nuevo Hotel Horizonte
Santa Cruz de Tenerife
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Madrid, Spain
Level Contributor
256 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed 15 December 2012

What can I say - just don't stay here! We booked last minute and it was the cheapest we could find in the summer season. The reception area was creepy and dark. There was wifi, but only in the reception area. My friend and I each got a single room. They were tiny. The room was really stuffy, there was no air-con and no fan so I had to leave the window open and could hear everything that was going on in all the other rooms. The shower was lukewarm and there was hair in the drain. Everything just felt really dirty, cheap and nasty. So glad we only stayed for one night!

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NoMapNoWorries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizonte H, Gerente at Hotel Horizonte, responded to this review, 20 December 2012
Google Translation
Hotel Horizonte cuenta con nueva gerencia desde el 01 de Octubre de 2.012. Hemos renovado y modernizado las instalaciones (les animo a ver las fotos publicadas) con el fin de que nuestros clientes tengan una estancia agradable en un hotel céntrico de Santa Cruz de Tenerife. por un precio razonable. Agradecemos su opinión y, aunque la misma corresponde a estancia en Agosto de 2.012 cuando el Hotel tenía otro propietario, otro aspecto, otra gerencia, otros clientes, etc., le invitamos a conocer nuestras nuevas instalaciones y le haremos entrega de un bono con una noche gratis en nuestro Hotel (quizás, de esta forma, podamos compensar parcialmente su amarga experiencia). Estaremos encantados de poder atenderle personalmente.
Gracias.
Nuevo Hotel Horizonte
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Additional Information about Hotel Horizonte

Property: Hotel Horizonte
Address: Calle Santa Rosa de Lima 11, 38002 Santa Cruz de Tenerife, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Amenities:
Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#1 Best Value Hotel in Santa Cruz de Tenerife
#3 Business Hotel in Santa Cruz de Tenerife
Price Range (Based on Average Rates): £
Hotel Class:1 star — Hotel Horizonte 1*
Number of rooms: 46
Official Description (provided by the hotel):
Renovated in 2012, the new Horizonte Hotel offers 46 comfortable rooms, 2 meeting and event rooms, 24 hours reception, free Wi-Fi and private parking upon request in order to ensure that our guests have a pleasant stay. Special prices for groups and stays longer than 10 days. We are situated on a quiet street in the Centre of Santa Cruz de Tenerife, just 100 meters away from Plaza del Principe and a few minutes from Castillo street, Plaza de la Candelaria and the Harbour of Santa Cruz. Las Teresitas Beach is 10 minutes away, Tenerife North Airport 15 minutes by car and Tenerife South Airport is 40 minutes away.Great location for visiting all the natural charms of Tenerife and enjoy the climate in Canary Islands considered one of the world's best. ... more   less 
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Also Known As:
Hotel Horizonte Tenerife/Santa Cruz De Tenerife

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