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“A warm welcome at the Vincci Puertochico”
Review of Vincci Puertochico

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Vincci Puertochico
Ranked #12 of 32 Hotels in Santander
Dublin
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A warm welcome at the Vincci Puertochico”
Reviewed 2 September 2011

Myself and three friends visited Santander last weekend for a short city break and we stayed at the Vincci Puertochico. We were extremely impressed with the warmth of the staff, from the lady who checked us in on reception who was so helpful assisting us in getting our bearings, from the guy who ran the breakfast service, who was effecient and friendly, to the bar lady who served us drinks on the terrace. I feel the people working in this hotel is one of it's strong points. The hotel was very comfortable, but I did feel the beds a little hard, but maybe that's just me!! We were delighted to be allowed stay in our rooms for an additional hour before checking out... this enabled us to have a much more relaxed morning before we travelled home.. some hotels would be very strict on this, but we found the Vincci very accommodating and were delighted. The location is beautiful, looking out over the marina, a ten minute walk from the beach and an optimum location near plenty bars and restaurants and the shopping area. I would certainly recommend as we all really enjoyed our stay in Santander.

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank NOO2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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492 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
London, United Kingdom
Level Contributor
68 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 30 August 2011

We stayed here towards the end of August for one night and it was nice enough... The hotel is modern and clean, just what we needed for a one night stay in Santander. The location is great for restaurants, boat trips etc and there's also a car park opposite (underground) which is extremely handy for €14 per 24hrs. We paid a little extra for a sea view room but for the amount of time we spent in the room it was a bit of a waste!

It's not cheap but if you're looking for a hassle free hotel then I'd recommend the Vincci.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank HA_SWLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guildford,UK
Level Contributor
138 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed 10 July 2011

We checked in and were given a lovely room on the top floor, with a balcony and a beautiful sea view. BUT - the first thing we both noticed as we walked into the room was an awful smell from the bathroom - it smelled of drains. I rang down to reception, and was told that sometimes when the sea is in or out (I forget which) the smell goes right through the hotel, so it was not worth changing rooms. The receptionist suggested running the bath, so we ran taps in bath, washbasin and bidet, and then kept the plugs in. We kept the patio door open and eventually the smell seemed to go.
When we later met our friends, who were also staying in the hotel, they said that they had no such problems in their room. That night we had no problem, but when we returned to our room after breakfast, the smell was back!
Another minus point - in 2 weeks of touring northern Spain, this was the only hotel which charged for wi-fi. Everywhere else we stayed, wi-fi was free.
Apart from that, the hotel was very nice - good breakfast, helpful staff, easy parking.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank tog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincciHotels, Community Manger at Vincci Puertochico, responded to this review, 23 September 2011
Esteemed guest,

We´d like to thank you for the time you´ve taken to write your opinions and comments regarding your stay in our hotel. We are pleased to know that you liked your room with views of the sea that we prepared for you. We are also happy to know that you enjoyed the breakfast, the convenient parking, and the helpfulness of the staff. We will certainly pass along your congratulations to all of our staff, as the happiness of our guests is of paramount importance for us.

We regret that your stay was not perfect due to other specific inconveniences. We´d like to inform you that we will bear in mind your comments: without a doubt they will help us improve day after day the service we offer our guests.

There are few times during the year that with the movement of the tides there occurs a certain smell in the bathrooms of some rooms. As you rightly mentioned, the smell disappeared after letting water run in the bath and closing all the drains. Sometimes a slight movement of the tides makes the smell disappear as quickly as it appeared.

This is a problem that affects the waterfront of the city and has to do with the fact that the sewer system sometimes fills with air during low tide and wind pushes the smell into nearby buildings.
We remain at your disposal for anything further you may need.

Kindest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid
Level Contributor
72 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 6 June 2011

Located in front of the sea and walking distance from downtown. Our room had a balcony facing the ocean which was great. Ok in terms of value

Room Tip: Top floor with a view is great but not cheap
See more room tips
  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank harryterry2319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincciHotels, Community Manager at Vincci Puertochico, responded to this review, 29 June 2011
To our esteemed guest:

Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.

We hope to see you again soon at one of our hotels.

Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 29 May 2011

The hotel is in a great location on the sea front. It's also only 5/10 mins walk from centre if town on 1 side & then about the same in opposite direction to the beach.
Our room was at the back of the hotel which had very little traffic so no outside noise effecting sleep. Only issue on this is the wooden floors...can hear guests in room above walking around.
Great value for money & friendly staff at reception.
After spending couple of days in Santander, would definetly go back there and stay in this hotel.

  • Stayed May 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mulder52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincciHotels, Community Manger at Vincci Puertochico, responded to this review, 3 August 2011
To our esteemed guest:

We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.

Thank you very much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
149 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 357 helpful votes
Reviewed 27 April 2011

The positives first, very helpful receptionist and booking staff, public car park opposite hotel has a pedestrian exit directly in front of main entrance (much better than usual Spanish car parks, as well lit and spacious). Breakfast service good and food ok, (you need to fix the constantly squeaking toaster). My room was on the "tired" side, with an uncomfortable and hard bed. Clean, but in need of refurbishment. Which means it was over priced for the €120 plus I paid (with breakfast, tax and parking).

BTW - Santander is an atmospheric and pleasant city, if you are passing through and if you can, allow some time to wander around.

Room Tip: Stay somewhere else!
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  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank OleDunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincciHotels, Community Manager at Vincci Puertochico, responded to this review, 2 June 2011
To our valued guest:

We are contacting you again to let you know that we have been unable to address your comment due to the fact that you have not provided us with the confirmation number of your reservation. Without this information, and without any other way with which to identify you, it has been impossible for us to follow-up. We would love to do so, but we would need the aforementioned information before we can proceed.

Thank you. Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morpeth, northumberland
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 31 March 2011

One of the smallest rooms I have stayed in, and far from being a budget price. The bed was increadable hard even for Spanish standards. Parking was a nightmare, had to carry bags a long distance with stairs to get out of carpark. Staff were helpful and breakfast was good. This is not a proper hotel more a posh B&B.

  • Stayed October 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Osters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VincciHotels, Community Manager at Vincci Puertochico, responded to this review, 15 April 2011
To our esteemed guest,

We regret that your stay at our hotel did not meet your expectations. We apologize that this was the case, and we thank you for posting your opinions about our establishment. Thank you also for your positive comments regarding our personnel and our breakfast.

As such, we’d like to let you know that we take into account each and every observation, complaint, suggestion, and other comments, from our guests, with the goal of improving our customers’ experiences.

Ultimately, we work hard to achieve customer satisfaction, and your opinions are always the most useful in helping us to do so.

We remain at your disposal for anything else you may need.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vincci Puertochico

Property: Vincci Puertochico
Address: Calle Castelar 25, 39004 Santander, Spain
Phone Number:
Region: Spain > Cantabria > Santander
Amenities:
Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 32 Hotels in Santander
Price Range (Based on Average Rates): £
Hotel Class:4 star — Vincci Puertochico 4*
Number of rooms: 52
Reservation Options:
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