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All reviewssmall terracedog friendly hotelbreakfast was excellentlarge cartapasexcellent hotelrestaurants and shopscar parkone nighthotel is situatedthe hotel staffferry portratesstopoverenglishspain
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Reviewed 25 October 2017

The room was small but comfortable. The breakfast was excellent. Free wifi in the room was reliable and very good. The room was very clean, and the front desk staff could not have been nicer or more helpful. When I asked at check-in what would be the easiest route to the university, I was directed to the tunnel just a block away. (Google Maps hadn't indicated that there's a significant hill in the middle of town, making for a steep climb to the university!) That tunnel made a huge difference in getting back and forth on foot. The hotel is very convenient to the waterfront and to restaurants and shops. The windows are double-paned and very effective in shutting out street noise, though that means relying on the A/C during the night.

Room Tip: The street noise is pretty loud in the rooms overlooking the road, but the windows are double-paned and very effective.
  • Stayed: October 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Rita101010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRANCISCO R, Gerente at Nh Ciudad De Santander, responded to this reviewResponded 30 October 2017
Google Translation

Estimada Rita:
Muchas gracias por expresar su opiniòn en èsta pàgina.
Deseamos haya tenido una buena estancia en la ciudad y haya disfrutado de la misma.
Saludos cordiales.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2017

Spotless, very modern hotel with friendly staff. Our room was well furnished and had a good wi-fi connection. Buffet breakfast more than adequate and even a cooked breakfast can be ordered. Dinner menu was limited, but as there are plenty of bars, cafes and resturants nearby that shouldn't be a problem. So why not 5 stars ? Answer - parking. The hotel's private car parks (garage and outdoor) are so small that marking a mini would prove difficult. To be fair this hotel does it's best with parking facilities, but compared to others we've used on our journeys it just doen't measure up. A great shame as the rest of the NH Cuidad experience is very good indeed.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Lagored
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRANCISCO R, Gerente at Nh Ciudad De Santander, responded to this reviewResponded 6 October 2017

Dear customers:
Thank you for expressing your opinion on this page and also for your comments and ratings.
We wish you enjoyed your stay in Santander and Cantabria.
We will be waiting for you again at NH Hotel Group.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017 via mobile

The Hotel itself is very nice, centrally located, clean and friendly staff. Unfortunately I have to report what happened to us on our stay in hopes it won't happen to anyone else in the future.

We arrived after a long journey and hungry and only thinking of finding a nice place to eat. When getting settled in the room I notice it being a bit stuffy but attributed it to the room being closed and the power off. I left the air conditioner on and we went out for a late lunch. When we returned the room was still stuffy so I lowered the temperature in hopes to make the room more comfortable. The only thing that accomplished was having the pleasure of listing to the air conditioning unit blowing out steal air and making it impossible to sleep. The next morning as I was packing the suit cases and sweating bullets I couldn't take any more and called reception to tell them the air conditioning wasn't working. The receptionist explained, because it was late in the season the air conditioning units for the rooms were turned off. As I listened to this dripping in sweat and uncomfortable I couldn't believe my ears. I said but the air was running all night making lots of noise. Then she confirmed, yes that's true but it's not cold air. Funny thing the air in the lobby was working fine.

We booked a hotel with air conditioning and the decision if we use it or not should have been up to us not the management of the hotel. I was tired and sweaty instead of comfortable and refreshed and had a long drive ahead of me. I will never stay at a NH Hotel again. I'd rather pay a bit more and get everything that the hotel offers in it's marketing...

Stayed: September 2017, travelled with friends
2  Thank daveinspain55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRANCISCO R, Gerente at Nh Ciudad De Santander, responded to this reviewResponded 29 September 2017

Dear customer:
Thank you very much for your feedback on Tripadvisor. We apologize for having failed to solve the problems found.
Many thanks and apologies

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Reviewed 25 September 2017 via mobile

We've stayed here many times. Staff are helpful and welcoming. Rooms although not spacious are well equipped and modern. Just a ten minute stroll from the bars restaurants and cafés of Santander.
The city is worth a visit and the people are friendly and helpful.

Stayed: September 2017, travelled as a couple
Thank Robert1402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRANCISCO R, Gerente at Nh Ciudad De Santander, responded to this reviewResponded 29 September 2017

Dear customer:
Thank you very much for your feedback on Tripadvisor. We appreciate your comments and evaluations. We want to have enjoyed their stay.
Thanks a lot.

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Reviewed 5 September 2017 via mobile

Like most NH hotels this one in Santander was conveniently located close to the costal boardwalk and the city center both at walking distance. The hotel is small, as was the room, but everything was well kept, clean and functional. The room also was very quiet, except for the ac which fortunately I did not have to use at night. Breakfast selection was very good and staff was efficient and pleasant. I would recommend this to anyone looking for at good price/value hotel in Santander. Enjoy this small city in the north of Spain!

Stayed: September 2017, travelled with friends
Thank Roberto A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRANCISCO R, Gerente at Nh Ciudad De Santander, responded to this reviewResponded 6 September 2017
Google Translation

Estimado Roberto:

Muchas gracias por todos sus comentarios y todas las valoraciones que ha realizado en èsta pàgina sobre nuestro establecimiento y servicio.
Gracias tambièn por confiar en nosotros y NH Hotel Group.
Saludos cordiales.

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