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“Great location, don't rely on the wi-fi” 4 of 5 bubbles
Review of Silken Rio Hotel

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Silken Rio Hotel
Ranked #17 of 32 Hotels in Santander
London
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great location, don't rely on the wi-fi”
4 of 5 bubbles Reviewed 24 July 2013

We were in Santander for a friend's wedding, and stayed at the Silken Rio for 7 nights. We had a sea view room on the 5th floor and lovely weather - the views are fantastic. Helpful staff although as mentioned below the check-in process seems very slow compared to other places.

The breakfast was great, and it's very easy to get to the town centre on the bus (although we eat very well at some of the places close to the hotel too.)

The only downside for me was the terrible wi-fi - on the 5th floor at least it was impossible to access the hotel's network. As of July 12th this was still a problem - perhaps the hotel should check wi-fi access throughout the hotel.

Room Tip: The sea-view is amazing.
See more room tips
  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dolphin599
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkenRi0, Guest Relations Manager at Silken Rio Hotel, responded to this review, 12 August 2013
Dear Customer,

We are glad that your stay was satisfactory and you enjoyed the wonderful views offered our rooms.

We have just install a faster internet service which perfectly meets all the needs of our customers.

We hope that you could enjoy it on your next visit.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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494 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
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  • French first
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English first
Callao Salvaje, Spain
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 29 June 2013

A great hotel with a view of the wide beach of the Bay of Biscay. The hotel's location is very convenient for exploring the historic city center, but there is no problem at all to get from him on the bus. We managed to get to the city center on foot the magnificent waterfront. In the surrounding there are attractions such as the Maritime Museum, the park on the peninsula of Magdalena with playgrounds and a small zoo, the palace in 1912, the summer residence of King Alfonso XIII, in which Santander has become a popular holiday resort. By no complaints about the room, confused one - too small, but very comfortable with a large bathroom. No breakfast, no lunch did not order, eat in the city. Very decent hotel. Advise.

  • Stayed October 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank vadimbykov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkenRi0, Guest Relations Manager at Silken Rio Hotel, responded to this review, 9 July 2013
Dear Guest,

Our hotel is located in the beaches zone, the best area in Santander but as you comment there are a lot of buses to go to the center town and there is also a lovely promenade if you want to go on food.

Our breakfast and our restaurant are really good so we invite you to check them in your next visit.

Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
71 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed 29 June 2013

The check-in process was painfully slow - I am not sure if this is typical in Spain, but after a long journey, the first thing you want to do is to get to your room, and have a lovely shower.

My room did not have the sea view - it faces another building. It was also quite small - the WiFi was intermittent. The spread over breakfast was quite good - it also included fresh fruits.

I felt that there isn't sufficient sitting space in the lobby - only 2 seats.

Overall, it was a comfortable stay - if you prefer a sea-view room (recommended), you should make the request in advance.

Room Tip: It is worthwhile paying a little more to get a room with a sea view, as the sea is truly gorgeous.
See more room tips
  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TanDublin_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkenRi0, Guest Relations Manager at Silken Rio Hotel, responded to this review, 9 July 2013
Dear Guest,

We appreciate your comments about our services because we try to improve every day. In the next visit to Santander you can reserve a “Deluxe Mar” room. They are more beautiful and they have amazing sea views.

We are increasing the network and early we will have a better and quick WIFI.

It will be a pleasure for us recieve you the next time.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blonay, Switzerland
Level Contributor
77 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 15 June 2013

I spent 2 nights in this hotel and found it to be very clean, the rooms are pretty big and well equiped. Sanitary equipment is very moden and there is a good range of products available. Breakfast buffet is reasonably big and offers everything that one can expect. The only big disadvantage was the erratic and most of times unavailable wireless internet signal. I had to go to the reception to capture a reasonable signal. My colleagues had the same problems. From my room I had a nice view to the sea.

Room Tip: Ask for a seaview room, they are very nice.
See more room tips
  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank bubendor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkenRi0, Guest Relations Manager at Silken Rio Hotel, responded to this review, 27 June 2013
Dear Guest,

We are glad that you enjoy the stay in our hotel and we thank you so much the good comments you do.
I inform you that we will expand our wifi signal and from 10th of July our customers will enjoy a quick and secure connection. We invite you to choose our hotel the next time to pass your holidays in Santander.

Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rugby, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 31 May 2013

The location of this hotel could not be better as it overlooks the main beach of beautiful golden sand. My room had a perfect sea view and was clean and comfortable.
As seems normal these days drinks in the minibar were grossly overpriced. €6.60 for a miniature of vodka is ridiculous in Spain.
Unfortunately during my 4 night stay in mid-May the Sun did not appear once, and I was forced to spend time at the hotel waiting for the frequent rain showers to pass over, however there are no public areas other than the bistro/cafe where the chairs are uncomfortably hard and in a poor condition. The food in the bistro was disappointing compared with the many bars nearby.
Nevertheless if I ever return to Santander I shall stay at the Rio Silken, provided I get my sea view.

Room Tip: Insist on a sea view, and as high up as possible.
See more room tips
  • Stayed May 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Gedandbutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkenRi0, Guest Relations Manager at Silken Rio Hotel, responded to this review, 17 June 2013
Dear Customer,

The situation of our hotel is excellent because you can enjoy exceptional views across the beach of Santander.

We regret the weather has not been good during your stay and we wish you could enjoy a sunny day during your next visit to walk around and enjoy the beaches of Santander.

We look forward to welcoming you on your next visit,

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 30 May 2013

We stayed here as it seemed like it was in a good location with a sea view.
We booked a superior sea view room, great view but the room looked very different from what I was expecting. The rooms they show you on the web is not what you get in reality. This is always a bug bear of mine and I wish hotels wouldn't do this. At best it's misleading and you end up feeling a little ripped off.
The location was a little further from where I was expecting, about a 30 minute walk to the main restaurant area, but a pleasant walk, usually with a view of the sea.
The breakfast were good for me, although most Brits and Americans I know would probably be disappointed with the limited cooked choices on offer. There was a good selection of cheeses, meats, breads etc and a particularly good soft white cheese they served with salsa. Also a really good local cheesecake.
The service was friendly and helpfull and all in all it was a good choice in a hugely underrated part of Spain.

  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Spongebob1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkenRi0, Guest Relations Manager at Silken Rio Hotel, responded to this review, 13 June 2013
Dear Guest,

Our hotel is not in the center of Santander but it is in the area of El Sardinero, one of the best in town. It's right across from the beach and the main tourist attractions. The ride is very nice but also has buses that run every 5 minutes to the commercial area.

Our rooms have spectacular views across the beach of Sardinero so we encourage you again on future occasions choose our Deluxe room or a slightly higher as the Club Deluxe.

We are glad that you enjoyed our breakfast buffet. We try to have enough variety to please all our customers.

We look forward to welcoming you next trip.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 12 May 2013 via mobile

We found the staff very helpfully and friendly our room was very clean and had all we needed the only. Criticism is the deco. Is a little tired and the chair in the cafe were all in need of repair.the position of the hotel is lovely right on the front with stunning beaches and gardens we would definitely use this hotel again,a very big thank you to all the staff for making our stay such a nice one

Stayed May 2013, travelled as a couple
Helpful?
Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkenRi0, Guest Relations Manager at Silken Rio Hotel, responded to this review, 17 June 2013
Dear Guest,

We are glad to know that your stay in the hotel was enjoyable and we appreciate the positive comments about our staff.

Certainly our view is spectacular so we encourage you on your next visit to reselect one of our deluxe rooms.

We look forward to welcoming you on your next visit,

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Silken Rio Hotel

Property: Silken Rio Hotel
Address: Avenida Reina Victoria 153 | Avenida Reina Victoria 153, 39005 Santander, Spain
Region: Spain > Cantabria > Santander
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Santander
#9 Luxury Hotel in Santander
Price Range (Based on Average Rates): £
Hotel Class:4 star — Silken Rio Hotel 4*
Number of rooms: 89
Official Description (provided by the hotel):
Disfrute de las mas espectaculares vistas al mar Cantabrico a escasos 20 metros de las playas del Sardinero. El Hotel Silken Rio , ubicado en un edificio emblematico de arquitectura clasica, situado en el Paseo que une el centro historico y de negocios de la ciudad con la Plaza Italia , punto neuralgico del veraneo Santanderino . Hotel de 4 estrellas con 89 habitaciones redecoradas y Suites que reflejan el estilo senorial de la ciudad. Tanto el viajero de negocios como el que viene a disfrutar de la ciudad encontrara en la ubicacion del Hotel una situacion inmejorable , junto al Gran Casino , el Palacio de la Magdalena y muy cercano al Palacio de Congresos . El Restaurante, reconocido como uno de los mejores de la ciudad ofrece una cocina tradicional en un marco incomparable y exclusivo . WI-FI gratuito en todo el hotel, Cafeteria , Garaje a 200 metros , Salones para reuniones y celebraciones con luz natural y capacidad hasta 150 personas . ... more   less 
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Also Known As:
Silken Rio Santander

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