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“Friendly staff but hotel is characterless”

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Hotel Beatriz Toledo Auditorium & Spa
Ranked #19 of 44 Hotels in Toledo
Leiden, The Netherlands
Level Contributor
261 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Friendly staff but hotel is characterless”
Reviewed 16 May 2014

The hotel, set a few kilometers outside the old city, is a huge place and rather characterless. The staff were friendly enough though.
Rooms were, even in the srping, hot at the end of the day as the airco only works when guests are in their room.
The lovely looking outside pool was not open as it was, in May, too early in the season.

  • Stayed May 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank Adrian Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego P, Director Comercial at Hotel Beatriz Toledo Auditorium & Spa, responded to this review, 18 June 2014
Dear Adrian, as you said, our pool was closed in May as in Toledo there is a law through which all the pools have to open at the same date, regardless the worm this year started a little bit earlier. We apologize for that. Anyway, we would like to thank you for your visit and hope to see you soon again in Toledo. Have our best regards!
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Rudolfstetten, Switzerland
Level Contributor
129 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 14 May 2014

Entering the lobby, yes, it looks like a four-star hotel. The staff has been friendly, we have no complaints about them. HOWEVER: the rooms are quite outdated, despite the small balcony they have, they are never up to 4-star standard! Even if you know, that 4*s in Spain are usually not equivalent to the US or other countries in Europe. The walls of their rooms are paperthin and yes, ladies, if you are lucky that your husband did not snore, don't count on your luck too early: you may have your neighbour in the next room and sure enough you can hear him snore, as if he lays next to you and makes your night unbearable. If your neighbours like to chat until the early hours, you can hear all their talk ....you don't need to consult the NSA! So unless you have a deep and undisturbable sleep, beware of who is occupying the room next to you or in fact above you! The safe in the room is totally outdated, you need a special card to operate it! The TV is of the old fashioned type, no LCD which you would find in most of today's hotels.
On the positive side: the rooms are clean and that is certainly important, at least for us. So if you wish to have the comfort of a 4-star-hotel, don't come here, but use the Hilton Hotel next door, which is excellent (although not 4*, but 5*). But beware: it will cost you at least twice as much than booking with the Beatriz. Both hotels are quite away from this lovely and certainly interesting town of Tolado, so you need a car or to be in a group with a bus. The Hilton, I understand has a shuttle bus to the old town, but taxis are very cheap and this should not be a reason not to chose either of the hotels.
If you don't mind of a 3-star (rather than 4-star) hotel at very reasonable prices with kind of a canteen food (the hotel being very big, they often have groups visiting and the restaurant is totally overcrowded), and if you have an undisturbable sleep, then this hotel may be perfect for you. Else you may have to look for the hotel next door or one of the hotels in the middle of the town.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Christian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego P, Director Comercial at Hotel Beatriz Toledo Auditorium & Spa, responded to this review, 18 June 2014
Dear Christian, we hope you enjoyed your visit to Toledo. We would like to apologize for any inconvenience you could have, concerning the room. We have sent your comment to the direction of the hotel for its review. Let me inform you that little by little we are updating our rooms. You can see them on our website.

Let me thank you for your comment. Have our best regards!
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Ho Chi Minh City, Vietnam
Level Contributor
105 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 27 April 2014

The hotel is on the outskirts of Toledo, easy drive in. Inexpensive. Good breakfast buffet at 12 Eur. Decor: very much 90's. Beds very uncomfortable if this is important to you. Lots of free parking. OK hotel for one night or if you go during the season when the pool is open, you could stay a few nights to see Toledo, which is amazing.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank Anatolijus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego P, Director Comercial at Hotel Beatriz Toledo Auditorium & Spa, responded to this review, 18 June 2014
Thanks for your recommendation. The pool is already open, you are welcome to visit us again and enjoy it. We would also like to thank you too for your comment and your trust in Beatriz Hoteles.

Have our best regards!
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Los Angeles, California
Level Contributor
74 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 20 October 2013

This is a fairly nice hotel. I like how the rooms have balconies. However, it is pretty far from anything worthwile within walking distance. The restaurant here does have a nice buffet, however. The rooms have a bit of a dated look to them and our air conditioning was not working, so the room was hot at night. The beds were comfortable though.

  • Stayed September 2013, travelled with friends
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Helpful?
1 Thank tedsmith68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego P, Director Comercial at Hotel Beatriz Toledo Auditorium & Spa, responded to this review, 14 November 2013
Dear Ted, we hope yo enjoyed your stay with us! We would like to thank you for your comment and your trust in Beatriz Hoteles. Have our best regards and hope to see you in your next visit to Toledo,

Sincerely!
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Copenhagen, Denmark
Level Contributor
235 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 5 September 2013 via mobile

Very service minded staff. Lovely pool and pool bar. Several restaurants and bars. Wifi is free. Far from downtown Toledo. Great for larger conferences. We were about 450 employees and the hotel managed it well.

  • Stayed August 2013
    • Value
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Helpful?
Thank ChristianFrantz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego P, Director Comercial at Hotel Beatriz Toledo Auditorium & Spa, responded to this review, 30 September 2013
Thanks a lot for your comment Christian! We are glad the conference went well and you liked our hotel. We hope to have your trust for a future visit to Toledo (or maybe Valencia, Tenerife, Lanzarote or Albacete). Have our best regards!!!
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 August 2013

A big hotel at the entrance of the city, with all services needed. Good price and good service. The rooms were clean enough and the facilities are correct. The breakfast was excellent! The pool was nice but would have loved being able to eat snacks at the bar which is not allowed...

  • Stayed August 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank ChiefThomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego P, Director Comercial at Hotel Beatriz Toledo Auditorium & Spa, responded to this review, 25 September 2013
Dear Thomas, thank you for letting us know your opinion about our hotel as it seems you enjoyed your stay with us. We also would like to thank you for your trust in our brand. We hope to see you again in Toledo, or maybe in other of our destinies like Tenerife, Lanzarote, Valencia or Albacete.

We send you our best regards!
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Bergerac
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 July 2013

I booked this hotel as our first night on a Spanish Road Trip with the kids, and after a very, very long day on the road, we were all really looking forward to the luxury the web site had promised. Sadly, the reception staff were unfriendly and unwelcoming. The rooms were small, and would have been just adequate for two adults, but squeezing two "put you up" beds in for the kids (13 and 10) you had to take turns to move from your bed!
We all had a very disturbed night with noise from a wedding party which was still in full swing at 5am!
The only good point about the hotel was the breakfast, which was plentiful and excellent choice, catering for gluten free diet. Still not a smile from the staff though!

  • Stayed July 2013, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego P, Director Comercial at Hotel Beatriz Toledo Auditorium & Spa, responded to this review, 25 September 2013
Dear Karen, let me apologize if you did not receive a good treatment by our employees. We will talk to them concerning this usue, but normaly they use to be very kind with our guests as we know that the personal treatment in our reception and restaurants is as important as having a good breakfast. Have our best regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hotel Beatriz Toledo Auditorium & Spa

Property: Hotel Beatriz Toledo Auditorium & Spa
Address: Calle Concilios de Toledo S/N, 45005 Toledo, Spain
Region: Spain > Castile-La Mancha > Province of Toledo > Toledo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Toledo
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Beatriz Toledo Auditorium & Spa 4*
Number of rooms: 295
Official Description (provided by the hotel):
This classy, continental-style hotel is situated just 5 minutes from Toledo's historic city centre, with over 7,000 m² of gardens and an outdoor swimming pool.Surrounded by a peaceful but well-connected residential area, the Beatriz provides the perfect relaxing setting for your visit to the Imperial City. Soak up the sun in the gardens beside the outdoor pool or head inside to the spa. Here you can enjoy pampering treatment and facilities designed to help you unwind.Take the 2 km journey to the heart of Toledo to experience this Castillian city's rich history, culture and famous cuisine.Hotel Rooms: 295. Hotel Chain: Beatriz Hoteles. ... more   less 
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Also Known As:
Beatriz Hotel Toledo
Beatriz Hotel Spain

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