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“Really lovely”

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NH Collection Palacio de Burgos
Ranked #1 of 50 Hotels in Burgos
Certificate of Excellence
Reviewed 24 July 2014

The hotel was in a fantastic location. It was tranquil, different, well run, and excellent value for money. The breakfast was marvellous such choice and we enjoyed every minute of our stay only wished we could gave stayed longer. The car park fees were we felt a little too expensive but convenient.

  • Stayed: July 2014, travelled with friends
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Review collected in partnership with NH Hotels
Thank 48margaret C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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197 - 203 of 1,687 reviews

Reviewed 30 June 2014

This is a wonderful hotel in a marvelous position.The staff are wonderful as is the ambience of the hotel.I had a serious accident on the way here and my car was a total loss.The management very kindly gave me a refund on the night I was not here even though it was a fully paid non refundable booking.
The breakfast is extremely good with a large buffet,eggs and bacon any way you want them and a happy charming waitress to serve you.The rooms are spacious very clean and comfortable.I will certainly return when I am anywhere in the area.Many thanks to all concerned

Stayed: June 2014, travelled solo
2  Thank cassy65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2014 via mobile

For a four star hotel this is very disappointing. No bath robes or slippers or tissues in room. The breakfast staff appeared overwhelmed and harassed and every request was greeted with shrugged shoulders and exasperated expression despite my adequate Spanish. We were looking for a little luxury as a break in the Camino de Santiago but sadly disappointed.

Stayed: June 2014, travelled as a couple
1  Thank Rosie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2014

This hotel is situated in an old monastry. We stayed for one night. The rooms are very nice and quiet. We had a friendly welcome. We enjoyed the dinner in the restaurant very much. We can recommend to eat at their restaurant. We enjoyed it very much! Also the breakfast buffet was more than suffucient.
Another strong point is the location of the hotel, only 5 minutes walk to the old center. Don't forget to visit the cathedral. Amazing!!

  • Stayed: May 2014, travelled with family
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1  Thank Lut J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

Well positioned hotel, interesting building and friendly staff.
Very clean, quiet and good breakfast.
But why turn off the air conditioning in the middle of the night?
Stayed 2 nights and slept badly.
It was 30Centigrade outside during the day and the room was still hot at night.

Room Tip: ask for a quiet room as there can be functions and parties.
  • Stayed: June 2014, travelled as a couple
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Thank ArtyA2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2014

We stayed here for one night recently. As other reviewers have said, the hotel is in an old monastery and the building itself is really lovely in some areas, particularly downstairs where the breakfast is served and the conferences are held. It is well located just over the river on the other side of the old town so easy walking distance from all the historical sites and old town restaurants. The Burgos cathedral which is the 3rd largest in Spain is a must to see.

On the positive side, the hotel staff were professional and helpful and the breakfasts were very good (traditional omelette on the menu - the first in our 3 week trip in Spain so far). Also, the parking free which is a great plus. First hotel on our travels that actually asked us whether we enjoyed our stay with them..... surprise and a nice touch.

It is therefore a pity that the hotel is not spending a bit of money to bring the rooms up to a better standard and to do justice to this beautiful building...adding a few nice cabinets, objects dárt or nice light fittings in the very long corridors. The carpets in the corridors if not dirty, were 'tired' and the room's furnishings looked tatty and not very clean. The AC did not appear to be working well as we were very hot during the night. Drab blinds on the window.

Overall a adequate, good stay but would probably say a lower level 4 star.

  • Stayed: June 2014, travelled as a couple
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2  Thank Moonwaker123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2014

Beautiful room overlooking the river, great service at dinner, (even though we arrived very late) creative breakfast buffet....in a sublime building. And for a very reasonable price. Could not recommend the hotel more highly

  • Stayed: June 2014, travelled as a couple
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Thank Nigel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Collection Palacio de Burgos

Address: Calle Merced 13, 09002 Burgos, Spain (Formerly NH Palacio de la Merced)
Region: Spain > Castile and Leon > Province of Burgos > Burgos
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Burgos
#1 Family Hotel in Burgos
#1 Luxury Hotel in Burgos
#1 Business Hotel in Burgos
Price Range: £70 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Palacio de Burgos 4*
Number of rooms: 110
Official Description (provided by the hotel):
The NH Collection Palacio de Burgos hotel in Burgos is located right in the city center, perfect for getting to know one of Spain's most interesting and cultural cities and the surrounding Castilian region. ... more   less 
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Also Known As:
Nh Palacio De La Merced Hotel Burgos
Nh Hotels Burgos
Nh Hotel Burgos

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