We had reservations to stay at this hotel in a standard room. When we got to the hotel, the reception desk personnel tried to persuade us to upgrade for additional money to a premiere room. I checked the room out while my husband stayed at the reception desk. I didn't feel that the premiere room was worth the additional money. When I got back to the reception desk, the same clerk was trying to persuade my husband to reserve buffet breakfasts for the three days we would be in Salamanca, at a discounted rate of 10 Euros rather than 15 Euros. We decided that since we're not breakfast people, we would reject the offer. However, all of this pressure seemed unprofessional for a 4-star hotel.
When we got to the standard room, we were very pleased with the spaciousness, tasteful decoration, quiet, and amenities so we have no complaints about the room itself. It was excellent.
We then went to the cocktail lounge where the desk clerk told us that we could order some snacks, such as tapas, pizzas etc. Not so. The server told us that nothing on the menu would be available. Strange. The next day, when we went to the same lounge, no one was there to serve. We had to hunt someone down.
To this day, we have no idea where the dining room is located in this hotel. The hotel provided no map, no indication of its services, no history of the building.
- Official Description (provided by the hotel):
- The NH Salamanca Palacio de Castellanos hotel in Salamanca is located in the heart of the old part of the city, right next to the Plaza Mayor main square and with superb views of the neighboring Plaza de Concilio de Trento, the old Dominican Convent, and cathedrals. ... more less
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- Also Known As:
- Nh Palacio De Castellanos Hotel Salamanca
- Nh Hotels Salamanca
- Nh Hotel Salamanca