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“Beautiful hotel in historic building but strange”

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NH Salamanca Palacio de Castellanos
Ranked #9 of 70 Hotels in Salamanca
Certificate of Excellence
San Francisco, CA
Level Contributor
182 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“Beautiful hotel in historic building but strange”
Reviewed 19 June 2011

We had reservations to stay at this hotel in a standard room. When we got to the hotel, the reception desk personnel tried to persuade us to upgrade for additional money to a premiere room. I checked the room out while my husband stayed at the reception desk. I didn't feel that the premiere room was worth the additional money. When I got back to the reception desk, the same clerk was trying to persuade my husband to reserve buffet breakfasts for the three days we would be in Salamanca, at a discounted rate of 10 Euros rather than 15 Euros. We decided that since we're not breakfast people, we would reject the offer. However, all of this pressure seemed unprofessional for a 4-star hotel.

When we got to the standard room, we were very pleased with the spaciousness, tasteful decoration, quiet, and amenities so we have no complaints about the room itself. It was excellent.

We then went to the cocktail lounge where the desk clerk told us that we could order some snacks, such as tapas, pizzas etc. Not so. The server told us that nothing on the menu would be available. Strange. The next day, when we went to the same lounge, no one was there to serve. We had to hunt someone down.

To this day, we have no idea where the dining room is located in this hotel. The hotel provided no map, no indication of its services, no history of the building.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Calif0rniadreamers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Richmond, Virginia
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 19 May 2011

We stayed here for 3 nights at the end of a 2 week Spain trip. Hotel is perfectly situatied in historic district of Salamanca but on a quiet side street...NO street noise!! Room was well appointed, comfortable, and large. Only negative was that housekeeping did not fully stock bathroom supplies at start of stay and never re-stocked.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank MelissaEl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toulouse, France
Level Contributor
77 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 4 February 2011

The hotel is a beautiful old palace in the middle of a one of the most impressive old towns in Spain. The hotel lobby is breathtaking. Unfortunately, the room was a complete disappointment. The twin beds were uncomfortable, the noise from the street penetrated the room (luckily it looked on to a a pedestrian area), the decoration was poor and, worst of all, it was very cold during the night in spite of the heating being on. On the positive side there was a great view of the cathedral from the window. No free Internet. The staff were nice but a bit slow. This was definately not what I expected from an NH and will not be returning.

  • Stayed January 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Victor1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trichur, Kerala
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 February 2010

The location of the hotel was great. It is just 5 min from the shrine by walk. The sight of the hotel itself is a pleasing experience after a tiring day out. The staff is friendly and helpful. The restaurant is just fabulous with fast service and mouthwatering dishes ranging from South Indian meals to North Indian delicacies combined with Chinese delights.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank Abi_Abraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 December 2009

The hotel was lovely, the restaurants food was poor! I had a spacious double room with an en suite bathroom. My bedroom had three phones one by my bed, one on the desk and one in the bathroom, a tv, a mini bar and was very comfortable. The hotel was in a good location and i enjoyed it very much! As for the restaurant, there are plenty of nic eplaces to eat tapas near by :O)

  • Stayed November 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClaraP3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delray Beach, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 November 2009

I stayed with the English immersion group from Vaughantown for five days at this lovely hotel, my room was spacious and located just off the lobby. It was clean, bright with a modern bath and amazing double window to a quaint street. The staff was accomodating and friendly, and the lobby had old world charm and modern touches all in one. The patios on different levels were perfect for intimate conversations and the bar was generous to a fault with your cocktail. The Restaurant however seemed to belong to a different hotel, unfriendly staff, cold, unappitizing food and leftovers put out for 5 days in a row, the fruit turned black and the restaurant manager was standing there watching this go on as person after person complained. In short, I would recommend this Hotel as the place to stay to see amazing Salamanca, but never venture down the stairs to the restaurant, never.

  • Stayed October 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rehocon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Venice, CA
1 review
Reviewed 11 October 2009

I participated in an English language immersion program for Spanish professionals as a volunteer, and we were based at the NH Palacio de Castellanos. The accommodations were perfect...the rooms weren't overly spacious, but a good size, and I had a lovely view of the cathedral from my window/small patio.

The hotel is centrally located and the staff are very helpful. I even enjoyed their toiletry products.

The only gripe I had was about the restaurant. The breakfast buffet is worth it, but I'd suggest sampling the many tapas spots and restaurants in the area to get your money and palate's worth.

  • Stayed June 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TriciaNelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Salamanca Palacio de Castellanos

Property: NH Salamanca Palacio de Castellanos
Address: Calle San Pablo 58-64 | City Center, 37008 Salamanca, Spain (Formerly NH Palacio de Castellanos)
Phone Number:
Region: Spain > Castile and Leon > Province of Salamanca > Salamanca
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#5 Family Hotel in Salamanca
#7 Romantic Hotel in Salamanca
#8 Luxury Hotel in Salamanca
#8 Business Hotel in Salamanca
Price Range (Based on Average Rates): £
Hotel Class:4 star — NH Salamanca Palacio de Castellanos 4*
Number of rooms: 62
Official Description (provided by the hotel):
The NH Salamanca Palacio de Castellanos hotel in Salamanca is located in the heart of the old part of the city, right next to the Plaza Mayor main square and with superb views of the neighboring Plaza de Concilio de Trento, the old Dominican Convent, and cathedrals. ... more   less 
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Also Known As:
Nh Palacio De Castellanos Hotel Salamanca
Nh Hotels Salamanca
Nh Hotel Salamanca

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