I booked a standard room at this hotel, knowing that it was on the route of the time trial for the Vuelta (the Spanish cycling race). I asked for a room facing San Pablo, hoping we could see the race route. On arrival, I was checked into room 202, one of their "Habitation Premium" rooms, we'd been upgraded and had a balcony over the route.
I hadn't booked breakfast and the reception desk didn't ask me to take it and I wasn't charged for the upgrade.
I agree that they don't promote services available to guests, only when I asked where I could buy a newspaper, was I directed to the area near the bar where the hotel provides free newspapers for guests. I sat on the terrace watching some of the race and staff attended, but didn't push me to buy a drink.
Historic building, would have been nice to have a sheet in the room, providing some information on it's background. Great location between the cathedrals and San Esteban.
Only negative, the bed were on castors on a wood floor, so it you sat up in bed against the headboard, the bed would start moving across the room. As the beds were so easy to move, it was a shame the staff didn't clean under them, we had other peoples nail clippings.More