Don't be mislead by the 5 Star claimed rating. This could be a great hotel and probably was at sometime in the past--but that time has come and gone. Great physical setting and looks outstanding from the outside, but well worn inside and lacking in essential guest comforts. We checked in on a beautiful warm day. Paid for an upgraded room where to our disappointment we found non working air conditioning (a must for Spain in summer). Contacted front desk with assurances that resolution was forth coming. 3 hours later, no air and no answer. Solution was to change rooms, after we had unpacked and already settled in. Worst of all, we were expected to make all the luggage changes ourselves. The staff offered profuse apologies, but completely lacking in appropriate and timely solutions. Rooms were adequate, but certainly not worthy of 5 stars. Lobby and bar areas are eye pleasing until you take a closer look and notice that the upholstery is thread bare and in need of upgrade and replacement. The outdoor patio area is well placed and quiet, but again lacks attention to service details such as cleaning the seating areas of bird droppings. Breakfast spread was very good with a wide selection of fresh fruits and an equally wide selection of stale and tasteless pastry. Suppose one offsets the other. What is interesting in Spain and typified by our experience at this hotel is you will never be compensated for any bad experience. While we had a legitimate complaint about our room and air- conditioning they had no hesitation in offering an apology one minute and asking for 6 Euros for 2 diet cokes the next. At best, based on our 6 week stay in Spain and Portugal, this hotel--at best--is 3 Stars. Keep in mind that this hotel is in a major college/university city and therefore much of the help is inexperienced and just working to complete their studies. Complete lacking of adequate adult supervision.
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- Also Known As:
- Ac Hotels Salamanca
- Ac Hotel Salamanca