After reading the good reviews on here we booked this Ibis hotel for 2 nights in July. After travelling 300 miles in full motorcycle gear in temps over 40 degrees we arrived here to be told the lift was not working and if we wanted we could have a room on the first floor. As I have asthma we agreed but this was the smoking area. Maybe they should have the rooms you can smoke in on the top floor out of the way. The woman on reception told me where the garage was but did not bother to tell us how to get out of the garage as the lift was out of order. While my partner went to park the bike i checked out the room then walked around to find my partner. It took me ages to get access to the garage and when i did get in there my partner was confused as to where to park. All the spaces said private. We then noticed a sign for Ibis parking but it wasn't in a good place to see easily. We had to drive down a ramp to another level. Here we found a space but then realized we had to walk a long way back with our bags. When we got up the ramp we were unable to get out of the garage. We spent a good 15 minutes trying to get out. We walked back down into the garage then saw a intercom on a pillar. As we could not speak Spanish we did not have a clue what it was for but we pressed the button anyway. At last the door opened and we walked up another ramp to get out. We then had to drag all of our gear around the block then up a flight of stairs into the hotel. The receptionist did not speak much English and then told us she wanted to see what i though was one passport. I had offered the passports to her before when she gave me the room key but she refused to take them. I then went back up to the room to get a passport and returned with it to be told she wanted both of them. This time my partner went up for them. After being messed about for over 30 minutes and still standing in full bike gear with the sweat rolling off us she finally checked us in.
The room was very small and cramped and had to be one of the most depressing rooms i have stayed in. The remote on the tv did not work so we had to get the woman up from reception. In the bathroom there was cigarette burns everywhere which i think is disgusting.
When we had finally had a shower and went to go out there was a woman in reception giving advice on where to go and eat. She was very pushy with 1 restaurant but talked so fast we lost track of what she was saying. To cut a long story short we did not find the restaurant.
The only good point about this hotel was the bed was comfy. As for the breakfast and what they charge it was awful. On the Sunday morning it was edible but on Monday morning the fruit salad was turning sour and you could tell it had been there for a few days. The bread rolls were hard and dry. No doubt left over from the day before.
On the Sunday night when we was about to go out for something to eat the woman in reception who told us about the restaurant asked if we had eaten at the one she recommended. We told her no and was about to tell her we could not find it and ask her to show us on the map where it was again when she said something in Spanish and turned her back on us. So we didn't even bother trying to ask her. No doubt she works on commission.
They have free Wi-Fi here but what they don’t bother telling you is the code they give you is only valid for 24 hours. As with the key card for the room. So when we did return on the Sunday afternoon we were unable to gain entry into the room so had to go downstairs to find out why. We found out later we had to get a new code for the Wi-Fi so downstairs we went again. Later when we went to have a shower we found we had not been given clean towels and the ones we had were wet so down to reception yet again. Every time we did go to reception the woman behind the desk was on her mobile phone and looked annoyed that we had disturbed her. I assumed this was a personnel call. She was as bad as the first woman on reception when we checked in but the other woman sit in the back office on her phone texting.
Over the 3 days we were there the lift was out of order which is unacceptable. The bar had no beer on draft as they had run out. The breakfast was the day before left overs and the receptionists were too busy on their personnel phones to give any customer service.
As the staff there did not speak English very well we did not bother complaining about all of the issues (our Spanish is not good) but as soon as we got home we sent an email to Accor who own Ibis. I have held back on writing this review to see what Accor would say to us? Guess what? Months later we have still not heard back from them. The only thing we received was an Accor membership card which we had applied for months before. I don’t think we will need that now as we have no intentions of staying at an Ibis or an Accor hotel ever again. Out of all the hotels we stayed in over a 2 week period this was the only hotel to spoil things for us.
As for Salamanca it is an amazing place and we will go back there but in a different hotel. Maybe the fact that we were on a motorcycle the staff decided to make a stay a miserable one. If we had turned up a few hours earlier and had not paid for the room upfront we would not have stayed there, but when you are hot and tired and have been travelling all day we did not fancy trying to find somewhere else.
This Ibis gets big thumbs down for this hotel and the staff. As for the food it should have been in the bin not out for the customers. Shame on you Ibis Salamanca.
Oh I nearly forgot to say that the air con was a waste of time.
Leaving this hotel was the most pleasant thing about the whole experience. Accor you had the chance to get back in touch with us but choose to ignore our letter.
- Official Description (provided by the hotel):
- The Ibis Salamanca hotel is located downtown, close to the city's historic district and the splendors of PETITE ROME. The Convention Centre and Exhibition Centre are 1 km away and lake Embalse Santa Teresa 50 km. The hotel offers for booking 62 air-conditioned rooms, with Wifi access, including 2 adapted for disabled persons. A bar, snacks 24/24 and private pay parking are at your disposal. A golf course awaits you 5 km away. ... more less
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