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Reviews (798)
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All reviewsfree parkinghunting lodgerestaurant and breakfast roomlovely hoteltown centrequiet areaminute walkcouple of nightsparking spaceglass of winehistoric buildingspacious roombeautiful citycloistersaqueductspainalcazar
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Reviewed 3 weeks ago

In general terms, this is a very nice alternative for staying in Segovia. Comfortable beds, quiet place for a good sleep, very close to the beginning of the Aqueduct, very helpful personnel, great breakfast, and reasonable prices for the room. However, three negative points to be taken into account: 1) although they have "free parking", the parking lot does not seem enough for everybody (when we arrived it was full, and a couple of days later there was some kind of party that partially used parking space), and the underground parking is not for free; 2) the elevator smells (not because of the people, but seems to come from below as if some kind of pipe is leaking); and 3) we asked for room service and it was really disappointing (I can stand paying higher prices if the quality is equivalent, but we asked for a soup and it was far away from being good).

  • Stayed: May 2018, travelled with family
    • Value
    • Rooms
    • Service
1  Thank jpresotto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2018

This was one of the three hotels in Segovia that offered free parking and internet. Little did we know it offered so much more. The restaurant, Claustro, is popular for lunch and dinner (see separate restaurant review). The front desk staff were so helpful and friendly. The room is sparsely furnished but very clean. We had no trouble walking around town to the Aqueduct. Be aware the Catheral and Alcazar are further on and uphill. We were disappointed the weather was so cold. Snowing in the middle of April was unexpected. We only stayed two nights but would definitely return.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank NVJudie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2018

This is my first negative review... The hotel is graded - by whom, what? - as four stars: it is nothing of the sort. Say two stars or more kindly, three stars. The staff were friendly, and that's about it. Try somewhere in the centre of town, I can't say where: but I do know this is on the outskirts, not so far (the walk is about 15 minutes to the centre), but it's isolated in a metropolis style, semi modern style, in so far as a "town" allows it to be. In other words, boring, dead, and simply an unattractive place o stay - unless you know what you're in for, and that's fine.

It's clean, the courtyard if you see it - as shown in their photos - is most appealing: but you need to pay more to have anything resembling that view. The rooms are sparse, clinical, without decor: simply a place to lay your head and leave. That's about it: clean, efficient, in and out. As to the breakfast, it was most disappointing: even in the land of oranges the juice was from a commercial machine, basically a concentrate.

If I'd known what I was paying for, that's fine, but to call it four stars is an insult. Though at least it does have parking.

Room Tip: I've no idea
  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank 11jans11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2018

We where in the hotel in February 2018. Service was terrible. Rooms had a funny smell. We did complaint to reception and they basically told us to go away. Reception is small ans hotel is not in good location. Don,t do same mistake we did

Gema

Room Tip: Very bad choice
  • Stayed: February 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank manuel p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
taniarisquez, Director de Recepción at Hotel San Antonio el Real, responded to this reviewResponded 7 February 2018
Google Translation

Dear Gema and Manuel,

Really? In English?,
We change your non refundable reservation for another day, we suggest to change your room two times, then you started with the bad smell, trying to get a free upgrading and now you say it was a bad service. The mistake is thinking we are stupid.

Estimados Gema y Manuel,
¿De verdad? ¿En Inglés?
Cambiamos su reserva no reembolsable para otro día, les damos la opción de cambiar de habitación, luego empiezan a decir que hay mal olor en su habitación intentando que les hagamos un cambio a habitación superior gratuito y ahora se quejan del mal servicio. El error que han cometido es pensar que somos tontos.




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2018

We spent the first couple of nights of our holiday here and it set a very high standard for the others to follow.
It has the top rating in Segovia for its restaurant - Michelin stars!! That was too expensive for us but very popular and booked up even out of season. The hotel itself is great - clean, excellent service and the breakfasts are superb. Easy walking distance to the aqueduct. AND there is free parking for patrons - always a plus in Spain. If you are going to Segovia this is the place to stay!

  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Susan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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