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Gary P

Top Notch Customer Service!

Review of Catalonia Port
5.0 of 5 bubblesReviewed 15 Nov 2023
Our stay was outstanding! While we loved the hotel location (easy walking to restaurants/bars/cafes), the facilities and our room; it was the staff who absolutely deserve a shoutout for their amazing customer service! The front desk staff of Victor and Javier were great with answering questions, calling a cab and just being there with a willingness to pitch in and help whenever and wherever needed. Speaking of pitching in we would be remiss to not thank Marcel and Isaac for their assistance in helping us with luggage, making a drink at the bar, finding us and iron and ironing board; to just being ready to help us and other guests at any time. Food wise we have high praise for Dayana who was nothing but smiles and making sure we were well taken care of to even herself being there to play bartender when needed. My wife and I can't speak highly enough about just how friendly, professional, accommodating and helpful this hotel's staff is. We would not hesitate to recommend it and stay there ourselves again. This was a very high end customer service experience for a very fair price. Thanks so much!
Date of stay: October 2023
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Raquel Cartró, General Manager at Catalonia Port, responded to this review
Responded 18 Nov 2023
Dear V1469RTgaryp, Thank you for your magnificent feedback and towards choosing Catalonia Port Hotel. It is always a pleasure and honour that our services exceeded your expectation. Truly delighted to learn that you enjoyed your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to have another opportunity to welcome you. See you soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews gothic quarter las ramblas great location tapas stayed at the catalonia junior suite small pool recommend this hotel quiet street excellent hotel would definitely stay here again small hotel nice room rooms are spacious mini bar side street booked this hotel
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12 - 17 of 900 reviews
Reviewed 7 November 2023

I stayed in this hotel for a week and I was disappointed. This hotel shouldn't have 4 stars, only one. There is no restaurant in the hotel, the swimming pool is terribly located (in the yard, in a shady place, surrounded by slum-like tenement houses) and very small with cold water. View from the window of the building in a very close distance. There are homeless people and drunks in the park next to the hotel - which is dangerous. Rooms very small, but ok. Breakfast was good, but not great. Nice service.
But I will definitely not return to this hotel. Generally, I do not recommend it to someone who likes to have a comfortable stay.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Kostkalola
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raquel Cartró, General Manager at Catalonia Port, responded to this reviewResponded 11 January 2024

First of all thank you for staying with us Kostkalola. We are sorry to hear that your stay did not go as well as it should have. The satisfaction of our guests is very important to us. Your suggestions are very helpful for further development and we appreciate it. Please be assured that I will review constructive criticism and that it is essential to improve our quality. Kind regards from Barcelona.

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Reviewed 6 November 2023

Great place, friendly staff, clean and comfy rooms. Nice brteakfast with great service. Keep it up! Please try to somehow sort the taxi situation for your guests. The lack of taxis ruins the overall experience.

Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank nenadsunja
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raquel Cartró, Director General at Catalonia Port, responded to this reviewResponded 10 November 2023

Dear nenadsunja,

First of all, we appreciate your kindness to share your opinion with other users. It is a pleasure to hear that you enjoyed our staff's attention and our delicious breakfast.

We regret that your experience was affected by the taxi service, from the hotel we try to solve this external problem and help you.

Again we welcome your feedback and look forward to serving you on your next visit in Barcelona. A cordial greeting from the entire team of the Hotel Catalonia Port.

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Reviewed 27 October 2023 via mobile

Great hotel and perfectly located for visiting Barcelona on a city break. Very friendly service, good breakfast and very comfortable rooms.

Plunge pool a bit fresh in October for the grown-ups, but perfect for teenagers who follow Wim Hof!

Date of stay: October 2023
Trip type: Travelled with family
1  Thank DevonTomsk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raquel Cartró, General Manager at Catalonia Port, responded to this reviewResponded 29 October 2023

Dear DevonTomsk, Thank you for taking the time to review your recent stay at Catalonia Port Hotel and for highlighting all the aspects of your stay that you enjoyed. We're pleased to learn that you had a great time and would love to welcome you back in the near future. Best regards,

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Reviewed 27 October 2023

Modern spacious room,huge bathroom. Walkable to Marina,Beach,Metro/Subway. Reception: Exceptional staff,a big shout out to Nicolas always giving us a helping hand. Would definitely stay here again. 5*

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Compass811896
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raquel Cartró, General Manager at Catalonia Port, responded to this reviewResponded 29 October 2023

Dear Compass811896, Thank you very much for choosing our hotel and for your kind review. We are pleased to know that you enjoyed our privileged location during your stay in Barcelona and we appreciate that you highlighted the good service of the staff. We hope to see you again very soon. Kind regards,

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Reviewed 26 October 2023

Here is an understated gem of a hotel and I wish I could say I utilized anywhere near the total options available to me during our stay (pool, gym, etc.) but travel exhaustion caused me to miss even the grandest of breakfasts (reported by colleagues). This visit was a singlke night layover prior to a cruise, but will get my full attention as I try to book a longer visit in the future.

Date of stay: October 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank skipmays
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raquel Cartró, General Manager at Catalonia Port, responded to this reviewResponded 29 October 2023

Thank you for staying with us and for your kind review and recommendation, Skipmays! We are pleased to know that he had a short but pleasant stay with us. We appreciate that you highlight the facilities and our service. It was a pleasure to have you as our guest and we certainly hope to welcome you again.

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