I booked a month ago when there was plenty of availability with my two friends. On arrival we were given seperate rooms. When I explained we were travelling together the staff didn't care.
His reaction was to ignore my existence and talk to someone else like I wasn't there. Obviously fantastic customer service!
I waited at the front desk to be served and noticed the same staff member be very unhelpful to the the 4 guests before me. I approached the desk and asked if I could move into one of the 3 vacant beds in my friends room. He told me that 2 people were yet to check in and obviously can't split them up. Which of course I agreed but there was still one vacant bed, as i commented. To which he decided to ignore me. The other guest he started to try to talk to even told him to stop and listen to me. "This girl is still trying to talk to you" he said.
Obviously I got nowhere with the staff at this hostel. My friends and I have canceled our future booking and decided to stay somewhere else on our return to Barcelona in a few days.
In addition, while walking through reception we noticed another guest disagreeing with staff as she had booked with friends and were split up.
The room I did stay in without my friends looked like a cyclone hit it and the sheets were gritty like the bed had been slept in.
Stay somewhere else and save yourself the hassle.
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- Also Known As:
- Barcelona Urbany Hotel Barcelona
- Urbany Barcelona Hostel Catalonia