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“Great with some niggles”
Review of Splendom Suites

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Splendom Suites
Ranked #264 of 515 Hotels in Barcelona
Certificate of Excellence
Reviewed 1 December 2013

Let me start by saying we paid for 4 days.. £150 Unbelievable.
We turned up to the apartments at around 8.30pm, the reception (24hr service) was closed due to the staff member running both sites (it's unfortunate for the member of staff). When we got in the staff member was great, helpful and attentive. He showed us to our room and to be honest it's fantastic.. Modern, homely decor and lovely. However, the second bedroom is pretty small but the beds are comfortable with plenty of electric sockets, and wardrobe space! Also very clean!!
The kitchenette was small but have every essential you need and more (even a juicer!!)
The bathroom is modern and has a powerful shower and gets very hot!
Our issues, we assumed there was a hot water tank for the room as the last person the showers would get colder, however it should be constant hot water which the receptionist attempted to fix straight away and couldn't however when we got back it was done!
The heating didn't work for the first 2 days which was then fixed when they done the water! This then lead to another problem.. Thinking having the heating on being a good thing it turned out bad as we had power cuts every 2 minutes when telling the receptionist, I was told to turn the heating down as that was the reason.. Pretty calm - must have told customers that many times before! Want heating? Have no electricity.. Want electricity? Be cold!
In all fairness I'm not bothered about the chill in the evenings as the beds are so good you won't wake up! The location was fantastic really close to la rambles, I would recommend to every friend I have as such an easy going place.. I'll assume I was unfortunate with my problems and I am fussy! I loved Barcelona and will be back!

  • Stayed: November 2013
    • Value
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Thank DeclanH149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia C, Director Comercial at Splendom Suites, responded to this reviewResponded 27 December 2013

Thanks for your comments and I hope we have the chance to welcome you back with us very soon!
I'm sorrry to hear that you had problems with the heating/power electricity but as a result of your feedback we have changed the system and everything is working properly now.
We regret the inconvenience during your stay ans again I hope we have the chance to welcome you back soon.

Best regards,

Patricia Canes
Director of Sales
pcanes@thesuitesgroup.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (276)
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112 - 118 of 276 reviews

Reviewed 30 October 2013

The Splendom suites really worked for us, comfortable and well thought out - clean and big enough for a family.

The location worked well, nice resturants close by and supermarkets to get what we needed.

Walking distance to pretty much anywhere

  • Stayed: October 2013, travelled with family
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1  Thank Paddy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia C, Director Comercial at Splendom Suites, responded to this reviewResponded 10 November 2013

Thank you for sharing the experience. We are glad to hear that you enjoyed your stay with us as our goal is that you feel like at home.
Hope we will see you again at Splendom Suites.

Best regards,

Patricia Canes
pcanes@thesuitesgroup.com

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Reviewed 14 October 2013

From the moment we walked into reception we were warmly greeted and made to feel comfortable. The room was excellent and had a patio balcony both in the front of the apartment and the back. The apartment was so clean and had everything we could possibly need. There was a turndown service with chocolate on the pillow and premium toiletries. We would definitely stay there again. It was within walking distance of everything.

  • Stayed: September 2013
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Thank HeatherHook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia C, Director Comercial at Splendom Suites, responded to this reviewResponded 10 November 2013

Thank you for your great view. We are really happy to know that you enjoyed your stay with us.
We look forward to welcoming you again soon.


Patricia Canes
pcanes@thesuitesgroup.com

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Reviewed 7 October 2013 via mobile

We(5) stayed here for a few nights. There's no breakfast but there's plenty of places to eat at nearby - probably Bosque Palermo being your best for closeness. The decor is excellent(room 501). We had 2 LCD TVs, a Lavazzo machine etc.. All well equipped. There's even an intruder alarm should you want it! Staff are friendly and located separate to the Suites where you can even treat yourself to a Nespresso and snack whenever you please. It's well located nearest to Metro Hospital Clinic and Diagonal is not too far. Thoroughly recommended should you want a self catering suite and not a hotel.

Stayed: September 2013, travelled with friends
Thank TravellerMudan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia C, Director Comercial at Splendom Suites, responded to this reviewResponded 9 October 2013

Thank you for taking the time and share your experience. We really appreciate it and we are glad to know that you enjoued your stay at Splendom Suites.
We look forward to seeing you again in the near future.

Best regards,

Patricia Canes
pcanes@thesuitesgroup.com

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Reviewed 13 August 2013

We stayed in Splendom Suites in Madrid and thought was really good for us with a toddler so we chose it again for Barcelona. We had an equally good experience this time. Conveniently located in Eixample area close to several Gaudi designed house, the hotel is set up for parents with kids. We have a two bedroom apartment with ample space and a full kitchen and a washing machine, even many toys for our toddler son. The staff is very friendly and helpful, good to the kids. There are many restaurants around and also neighborhood like stores that are not necessarily cater to the tourists. There is also a playground nearby that we almost visit daily. Highly recommended for family with kids.

  • Stayed: July 2013, travelled with family
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1  Thank FlyingSocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia C, Director Comercial at Splendom Suites, responded to this reviewResponded 23 August 2013

Thank you for sharing your experience. We are very happy to hear that you had a good time with us and love taking care of the families, to feel as your home away for home.

Hopefully, we can see you again soon!


Patricia Canes
pcanes@thesuitesgroup.com

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Reviewed 13 August 2013

We rented two rooms for 1 night. The apartments themselves were okay (although not as nice as their pictures). Staff at the reception was generally helpful. However, between 5pm and 11am the following morning when we checked out, their power supply went out for about a dozen times and it was simply unacceptable. At first we thought we had too many appliances turned on, so we had to stop using the stove and turn off the air-con, but it did not help. My sister in law was taking a shower at night when the rest of us were asleep and it went completely dark all of a sudden. Can you imagine having to find a towel and get to the fuse box in complete darkness in an unfamiliar place? We were charged 5-star hotel prices for the stay and we deserved much better.

  • Stayed: August 2013, travelled with family
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Thank stella l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia C, Director Comercial at Splendom Suites, responded to this reviewResponded 23 August 2013

Thank you for your comments. We take all feedback seriously and sincerely regret that we did not meet your expectations, We have been checking all the electricity system and solved it.
We welcome all constructive criticism as it help us to get better.

Patricia Canes
pcanes@thesuitesgroup.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2013

After being recommended to stay at the Splendom suites, we arrived to find that we had been moved to alternative accommodation in another part of the city due to "electrical problems" but no further explanation. The reception staff didn't even bother to apologise or tell us the name of where we were being moved to, it was left to the taxi driver to give us this information. Not a great start to a holiday with two children. Didn't get the opportunity to stay and give a proper review of the room, reception area looked lovely and modern, would have liked to seen more!

Stayed: July 2013, travelled with family
1  Thank Helen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia C, Director Comercial at Splendom Suites, responded to this reviewResponded 23 August 2013

Thank you for taking the time to share your experience. I truly regret that we didn't handle things better and have followed up with my team to ensure such a situation does not recur.
Please receve our most sinceres apologies.


Patricia Canes
pcanes@thesuitesgroup.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Splendom Suites

Address: C/ Valencia, 194, 08011 Barcelona, Spain
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Suites
Hotel Style:
#117 Family Hotel in Barcelona
#165 Luxury Hotel in Barcelona
Price Range: £111 - £267 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Splendom Suites 4*
Number of rooms: 9
Official Description (provided by the hotel):
Located in the city center of Barcelona, a short walk away from Catalunya Square, Las Ramblas, and Passeig de Gracia with its high-end boutiques and Gaudi's Modernist buidings .Boutique style with 11 apartments of 70 sqm with one and two bedrooms and a maximum capacity of 5 people. All of them with living-dining room with sofa bed, a fully equipped kitchen and Hermes amenities.Completely restored with contemporary design and all the comfort of a home away from home.Included Services:24-hours Reception, Daily cleaning and turn-down service,Air conditioning and independent heating,Free Wi-FiFree Family Kit (cot, high chair, toys etc..),"Bring You" service,Welcome packs available,Culture customization,Free Snack-Corner ... more   less 
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Also Known As:
Splendom Hotel Barcelona
Splendom Suites Barcelona, Catalonia

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