Paid a damage deposit of 300 Euros which has now been refused to be returned, no damage but apparently we were noisy. Main problem I have with this is this was not mentioned on paying the deposit but is hidden in the T&Cs. Not once did any neighbor ask us to keep the noise down, my only guess is when we were getting ready to leave the apartment for the airport at around 3.30 a.m. for an early flight. But this could not be helped I'm afraid.
The email responses from this company are absolutely infuriating. I will be seeking legal advice.