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Reviewed 16 September 2019 via mobile

Stayed in a standard King room, was lovely and good view of the sea.
Fantastic location for good and beach and sights a short taxi ride away as is the airport. Would be nice to have coffee and tea facilities in the room.

Date of stay: September 2019
Trip type: Travelled as a couple
1  Thank LincolnLynn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago H, General Manager at Barcelona Princess, responded to this reviewResponded 17 September 2019

Hello LincolnLynn,
Many thankd for the review you posted in Tripadvisor.
I´m so happy to see you had a great time with us and you appreciated our convenient location and views to the sea.
All our rooms have a minibar that is free and that our team fill every day. There is no kettle or coffee facilities in room, but you can take a coffee, tea, or whatever you prefer in our bar or even order it to your room as we have a 24h room service.
We hope it´s not too long before we see you back.
Best regards
Santiago Hernández
Director

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Reviewed 11 September 2019

My husband and I stayed at the Barcelona Princess for 3 nights over the weekend. The room was quite big and confy with a nice view of the city. The furniture is a bit dated but if you do not intend to spend a lot of time in the room this is not really an issue. Mattress is indeed a bit hard but since we are used to that we had no issue sleeping on it. Indeed the door and walls let in a lot of the outside noise but the level did not stop us from having a good night sleep. The breakfast is quite traditionally continental with a wide variety of picks. Overall a good breakfast offer.
Ladies, if you have long hair do bring a hair drier - the one in the hotel is terrible; also very poor judgement on where all the mirrors are placed: if anyone actually wants to do their hair and see what they are doing, using anything else than the dryer provided, that will be impossible as there is no outlet next to the bathroom mirror and no outlet close to the one other mirror either... just a thing that actually bugged me during my stay.
The premises are nice, both pools are a nice place to hang at, however the roof top pool only has about 8 sunbeds so it might be difficult to actually find a available one.
Staff is friendly and helpful and also the bar is a cozy place to hang at.
Overall a good stay at this hotel which also has a great location: right next to a mall with a decent variety of restaurants, close to public transport (both the metro line and a tram line) and a 5 min walk away from the beach.

Room tip: Higher floors will give you a better view
Date of stay: September 2019
    • Value
    • Rooms
    • Service
4  Thank june3086
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago H, General Manager at Barcelona Princess, responded to this reviewResponded 17 September 2019

Hello June3086,
Thank you so much for your review and we really appreciate your liking to our hotel!
We are delighted to read that you enjoyed the hotel so much. Your nice words regarding the comfy rooms, the pools, our plentiful breakfast, the services and the team are really appreciated by all of us and this is the best that we can have. I´m sorry, however, you were disturbed from the noise from outside…
We hope to have the opportunity to welcome you back when your travels bring you back to Barcelona.
Best regards
Santiago Hernández
Director

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Reviewed 9 September 2019

Lovely hotel. Check in was very easy and we were able to leave our baggage and go explore before our room was ready. On returning to our room our bed was wet. No idea why or how but we rang down to reception and somebody was changing it within 5 minutes. The hotel was right near a bus turistic stop which we utilised everyday and was very handy. We were 10 minutes from port Olympic so had some lovely meals out there. All in all lovely hotel and great location

Date of stay: September 2019
Trip type: Travelled with friends
2  Thank Katie W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago H, General Manager at Barcelona Princess, responded to this reviewResponded 17 September 2019

Hello Katie,
Many thanks for sharing your experience with us.
The Princess hotel team really do have a passion to ensure that each and every guest feels at home when entering the hotel, and if you have some issue it is solved in a moment, because guest satisfaction is our main goal.
I truly hope we will be able to welcome you back to experience another wonderful stay at Barcelona Princess
Best regards
Santiago Hernández
Director

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Reviewed 9 September 2019

First visit to the "AMAZING CITY OF BARCELONA"
So picked a hotel away from the busy city, but needed a location with great transport links !! this is perfect. HOP ON /OFF BUSS outside,hotel, METRO two minutes away.
HUGE shopping mall next door !! great for shopping & dining.
The hotel is very clean, yes it needs some touch up cosmetically in some areas,
but I cant see this hotel ever being empty enough for it to happen quickly.
HERE IS THE REASON I have written this review is i am a people watcher & sat in the lobby lounge guests who needed help with luggage /help/taxis were met by a member of door staff who was smartly turned out huge smile & gladly helped everyone, his name is PAULO
Nothing was to much trouble for him. I have complained about service or bad hotels in the past, this is just as equally important to shout out loud, great service !!
this man is a credit to the hotel I spoke to PAULO & thanked him. I want the hotel management to speak, & acknowledge this great chaps hard work .

Room tip: AMAZING VIEWS from rooms sea or city views.quiet ,peacefull
Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank tellall357
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago H, General Manager at Barcelona Princess, responded to this reviewResponded 17 September 2019

Hello Tellall357,
Many thanks for your kind review.
I´m so glad to see you had a great stay with us. Thank you for highlighting not only our fantastic location but also the impressive levels of service that you received from our friendly team, especially from Paulo. It is really rewarding to receive such comments about our team. I shall ensure that your lovely comments are passed over to him, he will be so happy that their efforts did not go unnoticed.

We hope you come back again for another fantastic welcome from the team!
Best regards
Santiago Hernández
Director

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Reviewed 5 September 2019 via mobile

This is more of a business hotel, not really one i would recommend for a holiday.
The staff member was nice on reception, we wanted a room high up - he accomodated us with floor 12. He said the views were stunning we later found out he put us on the industrial side when we wanted sea view. Very disappointed with that.
We had to go back downstairs as the room key card was not activated.
Safe was not working, we called down and they sent someone to look at it but he couldn't sort it either. I called down again as we had passports and valuables we didnt want to carry on us especially as we were leaving the hotel for dinner. Reception were not very cooperative, in the end the same guy that came up initially just replaced with a new safe. Delayed our dinner.
Hotel felt like it was under staffed and the mannerism and professional of staff just wasnt there.
Location is ok for the beach but away from everything else.
Lastly the lifts are very slow - queues waiting for them, then they stop on every floor!
Overall for us this place was lacking service, quality and general ambiance.
Will not recommend.

Date of stay: September 2019
Trip type: Travelled as a couple
2  Thank TheTravellerRC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santiago H, General Manager at Barcelona Princess, responded to this reviewResponded 18 September 2019

Hello The TravellerRC,
Thank you for taking the time to comment on your recent stay with us. It is only through feedback such as yours we can best direct our efforts.
Please may we pass on our sincere apologies that in this instance we failed to exceed your expectations. We do our best every day to give the best service and facilities to our guests, and our staff is all trained to give the best of themselves to be helpful and kind, as satisfaction of our guests is our main goal.
Please feel free to email us with your full name, dates of your last stay to help us investigate your stay further.
We look forward to hearing from you.
Best regards
Santiago Hernández
Director

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