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“Waited too long”
Review of Eros Bus Travel

Eros Bus Travel
Reviewed 4 weeks ago via mobile

I didn't know we were travelling with Eros. We booked with hopper but it seems Eros are use by a lot of different companies. We were told we would wait a maximum. 45 minutes but had to wait 1 hour 40 minutes. The staff were surly and unhelpful. The transfer bus was very cramped and uncomfortable. If you value money over time it might be for you as it was cheap but we won't be using them again. We will be Get to f the train back to Barcelona.

1  Thank york1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 - 17 of 51 reviews

Reviewed 4 weeks ago via mobile

We recently had the unfortunate experience of having Eros Bus actioning our transfer. They do not issue the correct telephone contact number and they do not give out truthful information. We were told a bus would be available at 1am after missing our original bus because of airport delays. However our bus finally turned up at 3am at which time all the Eros staff had completely vanished. Ourselves along with 20 other stranded holidaymakers finally reached pur hotels at 5am. We complained through our holiday agent and Eros took no responsibility for their lack of organisation or communication but most of all denied that our version of events actually took place. We will not use the holiday agent again because of this farce by their chosen transfer operator.

3  Thank pennyh839
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer S, Customer Service at Eros Bus Travel, responded to this reviewResponded 1 week ago

Good afternoon,

Could you please give us your booking agent so we can open an internal investigation? We apologize for any inconveniences caused.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I normally use trip advisor before booking anything but as Eros were the transfer comoany used by the package holiday company I was unaware of which jokers they had used.
Our flight to Barcelona was delayed by 1 hour and in the past with other companies this is not an issue as they are monitoring the arrivals board and adjusting the buses? Oh no, not Eros! They're ethos as you can see by the reviews is to tell you it's your fault and go away.
This happened to us and I really cannot be bothered to go through everything that happened. It just ended up like most of the reviews I see on here with us having to make our own way with extra costs to the hotel ourselves with tired upset young children.
Eros, may I suggest that instead of paying someone to read all these reviews and putting feeble excuses on here to try and counteract the damage it might be doing your company, you instead get that person to look at the arrivals and delays board (which is in fact directly in front of the office at the airport) and try and get the customers who have paid for their transfers onto other buses? Then you would have better reviews, less unhappy customers and you could actually come across as a genuine transfer business and not the robbers which other companies in your own airport agreed you are.
Just a thought

4  Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

eros bus are terrible,we were dropped off in cambrils, asked driver where was hotel,was he pointed behind us he was not helpful it took us 45 mins to find hotel,we should havebeen dropped off at hotel,i checked on line the sunday before our tuesday morning pick up to discover we were being collected at another hotel down road i went down to hotel to check on sunday evening to find out it was accross rd ff at rotffunda delante,where we were dropped off onarrival,arrived to be picked up on tuesday morning for our 11 35, pick half hour or more before hand,waited until 11,45 no one came,i rang eros to be told they would be there in 20 mins, i dont think they had any notion of picking us up,after another phone call he arrived, we were worried then as we had to get to reus airport ,which took about 40 mins,with traffic, i will always check transfers from now on,that is no way to treat people ,using there service, they need to be told of there commitment to customers who pay to use there transfers i would nor recoment then myra ireland

2  Thank Dan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 June 2018 via mobile

Waited over hour gave up and got a cab for 125€ as would miss flights. Emergency number unavailable lol and office closed as Sunday. Company just rang me whilst in cab they are there to pick me up ! What nearly 2hours late. Complete rip off this company. DO NOT USE!!!!!!! Can’t imagine getting a refund either. Disgusting

1  Thank thelmakingsbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eros R, Customer Service at Eros Bus Travel, responded to this reviewResponded 5 weeks ago

Good afternoon,

We deeply apologize for the inconveniences caused, if you provide us with your booking reference we will be able to give you a more extense explanation.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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