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“Good for the location but not much else”

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HLG CityPark Pelayo Hotel
Ranked #357 of 518 Hotels in Barcelona
Reviewed 7 March 2014

We picked this hotel solely for its central location and for that it was excellent and decently priced. It was a short walk from the Place de Catalunya and La Rambla, which was great for easy access to the main tourist attractions and the best dining in El Barri Gotic.

As for the actual hotel, however, we were quite disappointed in all regards except for the cleanliness and the friendly staff at the front reception. The beds were so hard that it was by far the most uncomfortable we've ever slept in in a three star hotel, while the pillows were barely a couple of inches thick. This would not have been enough by itself to prevent a half-decent night's sleep, but combined with the fact that our room overlooked the Ronda de la Universitat, a busy road with cars, buses, trucks and motorbikes travelling on it throughout the night, we found it very difficult to get any sleep even with earplugs in. On the second night we slept a bit better after setting up our laptop with a 10 hour YouTube video of rain falling on a tin roof with the volume cranked up fairly loud, which drowned out all but the loudest of the street noises (of which there was still a fair bit).

If your quality of sleep is important to you when you are travelling, you would probably be better off finding a quieter hotel.

  • Stayed: February 2014, travelled as a couple
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2  Thank Max-H588
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HLG H, Director General at HLG CityPark Pelayo Hotel, responded to this reviewResponded 12 March 2014

Dear Guest,
We appreciate your review and the gesture of sharing your experience with other travellers on TripAdvisor.

Regarding your review , please accept our most sincere apologies, we regret that your quality of sleep was not to your liking.
The Pillows and beds are being renovated.

Although we comment that our rooms have soundproof windows. We do not understand how the noise problem has occurred at night.

Our guests satisfaction in our hotel has always been our main priority, therefore, we will look carefully what you said of the pillows and beds and try to fix this.

Our best regards from Barcelona

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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57 - 63 of 362 reviews

Reviewed 3 January 2014

a very good hotel, all is near the hotel. breakfast was good, the room was clean and warm.the metro station is near the hotel. Placa Catalunya is five minute to walk.Near the hotel there was a lots of restaurants and caffe.


  • Stayed: December 2013, travelled with friends
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Review collected in partnership with Galahotels.com
2  Thank Alba V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

We stayed here for 4 nights and had a very comfortable stay. Clean, tidy rooms although not overly spacious but we weren't worried. Our room was serviced everyday and the staff were really friendly and helpful. Breakfast wasn't great, but for what you pay it is still good value for money. Great location with just a two minute walk from Catalunya Sq,(Aerobus stop) and La Rambla.

  • Stayed: November 2013, travelled as a couple
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2  Thank kiakaha7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2013

Stayed at this hotel for the weekend in November 2013, we got the hotel for dirt cheap so we were not expecting it to be very good but were pleasantly surprised!
Both rooms were really clean and we were given fresh towels and bedding both days.
When we requested extra pillows they were brought up straight away.
The rooms also have a safe free of charge. Plus a fridge and free wifi.
As a group of 4 young women we felt safe as there was a 24 hour reception and the hotel door was locked in the evening and the night staff let us in. Additionally the staff were really friendly and helpful.
On Sunday we didn't have to be out of the room until 12 and then they allowed us to leave our bags locked away for the rest of the afternoon which was good.
With regards to the 'sewage smell' we did smell it a couple of times around the lift area but also could smell it out in the street around the hotel so I think it was the area. Didn't smell it at all in the rooms though.
The one negative was that one of our rooms was on the corner so although we had a lovely few there were huge windows all the way around and due to the time of year this made the room very cold at night and the heating facility in the room wasn't working. If we had been staying longer we would have requested to move rooms but as we were only there two nights there was no point.
The hotel is in an excellent location. Right outside the metro station and a few minute walk away from las ramblas.
Had a lovely time and loved Barcelona. If I was to go back to Barcelona I would definitely stay here again.
I have stayed in 3 star plus hotels that have not been as nice.
Would absolutely recommend for mini breaks on a budget!

  • Stayed: November 2013, travelled with friends
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3  Thank Carmen904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2013

Everything you would expect in a 2 star hotel. Good value, plain, clean, pleasant staff, our room was fine, not huge but had everything we needed.. None of the unpleasant smells that plagued the last reviewer. We had come to see Barcelona, not the inside of a room, only thing missing was tea making facilities - take a travel kettle if you can (and an adapter) if, like me, you need a good cup of tea to wake up. There is a small fridge and a 24 hour supermarket just over the road.
would use this hotel again, not too far from Playa Catalunya where all the travel buses go from, also easy for airport bus . a little traffic noise so take ear plugs if this bothers you. I doubt many of the hotels in this huge city dont have traffic noise

Room Tip: we had 403 - 4th floor and a curved room overlooking a square, fine
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  • Stayed: November 2013, travelled as a couple
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2  Thank bev012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2013

From the moment I entered the hotel the stench of sewage in the tiny reception area made me realise I had made a mistake. Although the bedroom was clean it was extremely cramped for two people. The bathroom was also clean and towels were changed each day and the bed was made. However, the smell continued to be awful. The very poor breakfast was down some stairs into a windowless cellar which had paint peeling off the walls. Altogether a horrible experience. I would never return. I expect at least the same facilities that I have at home, not stinking rooms and eating in a cellar. The only good thing was the excellent situation of the hotel for accessing all the main tourist areas but that did not compensate for the disappointment. I have to agree with everything said by others who have complained.

I would also mention we were both bitten by fleas, but these might have hapened when travelling the crowded metro.

Room Tip: Stay at a different hotel
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  • Stayed: October 2013, travelled as a couple
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1  Thank pandrik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

We chose this hotel mainly because of its closeness to the the centre of the city.
It is located 5 minutes walk from Placa Catalunya in a street with a lot of shops.
The hotel is small, but the rooms are good. There was mini fridge in our room and a free Wifi.
The breakfast was OK. The staff was good and helpfull.
It is a very good hotel if you want good qualities for reasonable price.
We really enjoyed our stay in the hotel.

Room Tip: Higher floors are quieter. The hotel is in a bit noisy street.
See more room tips
  • Stayed: October 2013, travelled with family
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Thank Eli K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about HLG CityPark Pelayo Hotel

Address: Carrer de Pelai, 1, 08001 Barcelona, Spain (Formerly HLG Citypark Pelayo)
Region: Spain > Catalonia > Province of Barcelona > Barcelona > El Raval
Amenities:
Hotel Style:
Ranked #357 of 518 Hotels in Barcelona
Price Range: £39 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — HLG CityPark Pelayo Hotel 2*
Number of rooms: 48
Official Description (provided by the hotel):
The CityPark Pelayo Hotel welcomes you to a hotel next to Las Ramblas with a modern and functional design, for both business travellers and those looking to enjoy a pleasant stay in the city. The services of the CityPark Pelayo Hotel are the ideal complement for your trip to Barcelona and include daily full breakfast, free WiFi in common areas, 24 hour reception, ticket sales, lounge room, Internet Corner, laundry service ($), wake-up service... ... more   less 
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Also Known As:
HLG CityPark Pelayo Hotel Barcelona, Catalonia

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