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“Beautiful and Elegant”

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Mandarin Oriental, Barcelona
Ranked #25 of 515 Hotels in Barcelona
Certificate of Excellence
Reviewed 25 November 2013

We stayed at the Mandarin Oriental in Barcelona before and after our cruise and loved every minute. It is right in the heart of the city and very easy to get around as the bus and subway lines are within a short walk. We had a balcony room that looked out on the famous street so we could watch the world go by and close the door for a quiet sleep at night. Their room top bar is also elegant and fun to stop after a busy day of sightseeing. Worth the extra dollars.

Stayed: November 2013, travelled as a couple
Thank Grammeto9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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695 - 701 of 1,434 reviews

Reviewed 24 November 2013

If you have ever stayed at a Mandarin Oriental hotel before, or if you know what a 5-star hotel should be like in general, do not expect this same level of quality and class here. The rooms are small, with poor quality of finishings and furniture. Even our bathroom door did not close fully. There was construction next door along with a high school and kids screaming non stop. The food at the restaurant was OK at best. The hotel umbrellas were cheap and small. There was trash laying around hotel common areas and the public bathrooms were quite dirty. There is a sense that the hotel management is trying to save money and cut corners on absolutely everything. They don't even put real flowers in the dinning room! When was the last time you saw fake flowers in the main dinning room of a 5-star hotel?

While the staff does listen politely to complaints, they do not do anything to make it any better. Moreover, I was initially promised an upgrade to a suite. I did not get it because when I arrived it turned out the suite was flooded the night before due to rain. The fact that the hotel leaks when it rains does not inspire confidence in the quality of the hotel. However, I do understand that sometimes a promised upgrade cannot be provided. In such a case, a real 5-star hotel shows the courtesy of providing the lower-class room at a discount, to compensate for the inconvenience. This was not offered.

The only thing that is 5 star about this property is the price. Everything else is very, very poor. It is a mystery to me how the Mandarin group allows this hotel to tarnish the brand so badly.

  • Stayed: November 2013, travelled with family
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21  Thank Sypiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2013

This is the first tme we have stayed at a Mandarin Oriental hotel and we were really impressed with the hotel itself but more importantly, with the welcome we received and the outstanding service from the moment we checked in to the moment we left. We had absolutely awful weather in Barcelona and the hotel actually rescued the trip for us - it is a very modern hotel with excellent amenities, a beautiful spa and fitness area and great bar and restaurant facilities. Our deluxe room was modern and well appointed, comfortable and quiet. Every member of staff we encountered during our stay was friendly, welcoming, helpful and professional. The only negative I have about this hotel is having to pay for wifi access - I really don't think it's acceptable to charge for this in a five star hotel given the already premium rates.

  • Stayed: November 2013, travelled as a couple
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Thank Susan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2013

This is the first and last time I have stayed at a Mandarin Oriental Hotel. Don't let the website fool you, the bedrooms are absolutely tiny and they think they are doing you a favour. Instead of trying to sort it out, they told us we could upgrade but we would have to pay extra. Eventually we came to a mutual agreement, and were shown an alternative room. Although it was bigger it had delightful view over the local noisy basketball court and they had building works going on right under our window, so forget the alarm clock they builders will wake you up very early!! Oh and don't ask them to sort out transfer unless you have more money than sense 170 Euros just to take us to the harbour which is a ten minute drive - more fool us! To be fair the rest of the hotel is okay, the breaksfast was perfectly pleasant and the staff were very helpful. Would I stay again - absolutely not!!

Room Tip: Ask for a room overlooking the street, the well rooms are awful!
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  • Stayed: October 2013, travelled as a couple
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9  Thank Mac146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2013

Mandarin Oriental Barcelona is fantastic. Staff was fabulous especially the concierge. I would highly recommend this hotel. The location of the hotel is also great making it easy to walk the city and to major attractions.

  • Stayed: October 2013, travelled as a couple
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Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

Fantastic service and the perfect location to explore Barcelona.
Although expensive bedrooms there are really great value restaurants on your door step in the surrounding area.
Ask for a room over-looking front so you can spectate the hustle and bustle of this vibrant city.
Concierge incredibly helpful and charming.

  • Stayed: November 2013, travelled with friends
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Thank HappyTraveller3004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2013

We just returned from a month in Europe and thankfully this is the hotel we chose in Barcelona.
It was a prefect stay--from the moment we walked up to the checkout and were greeted by Jaume, who took amazing care of us to til we said good by to all the amazing waitstaff Jose Miguel, Raquel and all of the other staff at Blanc, we had an amazing stay. Johan at Terrat was also really great as were the staff at the Spa!
If you want a perfect location and a staff that's probably one of the best around, chose the Mandarin Oriental!

Room Tip: Ask to be away from the service entrance---our room could be a little loud at night with the coming...
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  • Stayed: November 2013, travelled as a couple
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1  Thank happytravelleraustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Barcelona

Address: Passeig de Gracia, 38-40 | Mandarin Oriental, Barcelona, 08007 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Barcelona
#7 Spa Hotel in Barcelona
#10 Family Hotel in Barcelona
#20 Romantic Hotel in Barcelona
#22 Luxury Hotel in Barcelona
Price Range: £335 - £655 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Barcelona 5*
Number of rooms: 120
Official Description (provided by the hotel):
Mandarin Oriental, Barcelona is an elegant, contemporary hotel in the heart of the avant-garde city's celebrated Passeig de Gracia. Located in a renovated mid-20th century building, this 120-room hotel, offers exceptional services and facilities including an award-winning spa, innovative dining at BistrEau by Angel Leon and two Michelin-starred dining by Carme Ruscalleda, within an exquisite interior created by world renowned Spanish designer Patricia Urquiola. ... more   less 
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Also Known As:
Mandarin Oriental, Barcelona Hotel Barcelona
Mandarin Oriental, Barcelona Catalonia

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