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“Really nice hotel, beware of construction. ”

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Mandarin Oriental, Barcelona
Ranked #31 of 519 Hotels in Barcelona
Certificate of Excellence
Reviewed 28 August 2014 via mobile

I have stayed at this hotel 3 times now. And I have frequented the dining and bar options to many times to mention. And though I absolutely love the hotel. This last stay took a bit a way from my otherwise hotel love affair. I got the usual centurion upgrade. But this time it's a bad thing to be facing the passeo. As it means waking up to noisy construction. And also forget about valet parking while the construction goes on. So I had to park in some public spot. And carry the luggage up stairs etc. Anyway it's not the hotels fault. But it does take the last star away while it last. Thank you for the birthday cake though. And the Michelin star restaurant is to die for.

Stayed: July 2014, travelled as a couple
1  Thank JokkeDeFrib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 27 August 2014

Overall a great hotel but the are lacking in a few areas. Especially the management and reception need to step up a bit, the staff is friendly but sometimes sloppy.

Even though I have pointed out below some flaws we are happy we stayed at Mandarin Oriental in Barcelona, and we will be back; however our stay at MO in Paris is still closer to our heart. Paris is Paris.


Below you will find our experience from the different parts of the hotel.
The rooms:
The standard rooms are quite small, narrow and not that easy to have lot of luggage in. The bathroom is fantastic, the tub is a dream! Take a special note of the beautiful sink!
Spa och pool/hamman:
This is a special place, the hamman and the pool is something you need to visit, the SPA is fabulous! Worth knowing is that there is a special private lift which goes straight to the Spa with no possible stop at lobby level to avoid being seen by other guests when you're in your bathrobe & slippers.

La Terassa: The roof top bar. Very good sushi and cava, attentive staff when they are there. We arrived one day after 11 when the roof top opens and nobody was there , no towels, no cushions to the furniture's and no cava... We called down stairs twice before we got any towels, took them about an hour to prep the roof top for us guests. The view from the roof top is magnificent and the dipping pool is just what you need to cool down. If you are looking for a swim go to the ocean or downstairs to the SPA.

Moments: Did not manage to get a table even though we were first in line on the waiting list. Make sure to book it well in advance.

Mimosa Garden: Very nice garden but not that special if you compare it with the Mandarin Oriental Parisian one. The houses around are not renovated/anything to look at so that drags the feeling and rating down.
Closes at 8 pm so no late drinks there...

Bankers Bar: Very friendly staff, attentive and professional. The room is very very nice and the possibility to sit outside and have a cigar is perfect, otherwise the cigar smokers would be forced somewhere else since the garden closes at 8 pm. The bartenders makes the place!

Blanc Brasserie & Gastrobar: All day dining, and the breakfast area. A magnificent room with very nice furniture. We had a very nice dinner and the prizes are not that hysterical, 3 courses with matching wine for 2 for around 140 Euro. Really love how they have used origami as a inspiration for the shades, discreet and classy but still contemporary. Breakfast is good but expensive, make sure to check your receipt since they charged us incorrectly twice.

Our thoughts:
We arrived late, close to midnight and we were surprised how unpersonal the greeting was, in Tokyo, and Paris you are greeted as a star, here it was all formal; sign here and here and lets go to the room. No welcome cava, not a smile

Later on we commented that we did not find the coffee machine in our room (there was not any) and that almost all hotels have that as a standard. A day later the staff arrived with one, coffee capsules arrive an hour later. Since the machine was not included in the interior they just put it on the desk, they should off course have moved around some things to make it look good. My experience is that the staff in Paris and in Tokyo did just that, they made sure that the room looked gorgeous with you stuff in it, the bathroom, the shoes, the négligée, everything was laid out so it looked nice. In Barcelona they did not pay any attention on those details.

Another example is that they wrote the wrong age on my birthday cake, they took my husband's age, not that fun since he is 5 years older...But the cava the cake came with was very nice!

The checkout experience was very very bad. We arrived down to the reception with our luggage, it was a queue so we sat down in the sofa. Nobody came to collect our luggage. When the staff later on were available they made my husband to stand over by the reception desk even though they were just fixing and printing the receipt. The invoice was incorrect and it took them at least 15 minutes to get it fixed. It is not about the money, I would gladly pay 20 Euros for a espresso, but I do not want to argue about that in a hotel as mandarin oriental. We had to ask them to assist us with our luggage to get someone to pick it up.
I was very sad to leave the hotel with a bad feeling and a little stressed since the checkout took almost 30 minutes.. Overall, the consignee and the restaurant people is very good, the reception desk not that much.

  • Stayed: September 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Loppan777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2014 via mobile

I just went to the bar for a gin tonic one night and it was an amazing experience. Staff was charming, place is wonderfully decorated and gin tonic... simply the best of my life. It's expensive (at least 15 euros per drink) but it's something you have to do once in your life.

Stayed: November 2013, travelled with friends
1  Thank wildina7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014

the hotel is good and nice. the location is also good and shopping is convenient.
the rooms are not that big but ok for a business stay or long weekend. the rooms are stylish and modern. Everthing is ok in this hotel and also the Restaurant / food was good.
I will go there again next time.

  • Stayed: May 2014, travelled on business
    • Value
    • Service
Thank Pat1970512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2014 via mobile

I'm a frequent traveler and regular guest of this hotel , which in my view is one of the best European hotels. Exceptionally good service, very good rooms, tasty food, superb spa and good size indoor lap pool, beautiful contemporary decor, one of the best locations in Barcelona. In addition to that, good value for money (cheaper than the Mandarin in Paris for example).

Stayed: August 2014, travelled with friends
1  Thank Yamazato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2014

The building oozes luxury even as you enter it. The entrance foyer is stylish and you certainly know you are entering a high end hotel. On being greeted by the reception staff, and offered an ice-tea even as we checked in, we were offered a substantial upgrade from our room to a much larger suite.
The reception staff escorted us to our suite, which was simply amazing. It felt brand new - that's because it basically was - in the new building. It was also so large that it had a separate guest cloakroom/toilet as well as a large sitting/dining area, massive outdoor seating area with table and loungers, and the bedroom itself with large walk-in wardrobe and fantastic bathroom.

Everything was impeccably clean and just worked. The room was perfect and exactly what you'd expect from a 5 star hotel. Although you did have to pay additional for wi-fi, it was extremely fast (100Mbps download and around 60Mbps upload speeds!) so it felt a small price to pay for good quality internet. Other features of the room included 2 large and modern samsung TV's, a modern iPhone dock with lightning connector, I think the TV's even had AppleTV connected to them in case you wanted to stream movies to them! Overall, extremely impressive.

The hotel restaurant - Blanc - was nice and light and airy, very comfortable. We had lunch there were the fish we had (Haddock, I think?) was amazing, absolutely perfectly cooked. For dinner we decided to go and explore the city - the Concierge recommended us somewhere to eat, which also turned out to be fantastic. Would highly recommend the concierge service.

Overall, I would not hesitate to visit again or suggest to a friend. This is what 5 star should be.

Room Tip: New building rooms were very spacious and modern.
See more room tips
  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank HenryFletcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2014

Mandarin, the chain that originally came from Hong Kong and manage these days to take over the best locations with the most luxurious style worldwide, is a branch that will always amaze you. You can count on them, to have a stylish experience - But It is, however, mostly (in most cities, or most dates) unaffordable or climbs to immoral prices per night. Honestly, when the prices here get to 1000$ a night I wouldn't go thats for sure, but when you do luckily manage to find a room in a reasonable price (we found one at the beginning of January), this hotel is BEAUTIFUL and promises the ideal romantic weekend, its a sensual experience, full of style and comfort, relaxing and intriguing atmosphere. The location is great, the pool and spa are wonderful, you feel its new. I miss the smell of it.

  • Stayed: January 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Justin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Barcelona

Address: Passeig de Gracia, 38-40 | Mandarin Oriental, Barcelona, 08007 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Barcelona
#6 Business Hotel in Barcelona
#7 Spa Hotel in Barcelona
#20 Romantic Hotel in Barcelona
#29 Luxury Hotel in Barcelona
Price Range: £321 - £743 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Barcelona 5*
Number of rooms: 120
Official Description (provided by the hotel):
Mandarin Oriental, Barcelona is an elegant, contemporary hotel in the heart of the avant-garde city's celebrated Passeig de Gracia. Located in a renovated mid-20th century building, this 120-room hotel, offers exceptional services and facilities including an award-winning spa, innovative dining at BistrEau by Angel Leon and two Michelin-starred dining by Carme Ruscalleda, within an exquisite interior created by world renowned Spanish designer Patricia Urquiola. ... more   less 
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Also Known As:
Mandarin Oriental, Barcelona Hotel Barcelona
Mandarin Oriental, Barcelona Catalonia

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