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Steve1988
Manchester, United Kingdom

Overall good experience

4.0 of 5 bubblesReviewed 8 Dec 2023via mobile
I will start with the negatives

Kettle in room - No offering of coffee/tea.. what’s the kettle for then?

Aircon - none existent rooms very hot during evening had to sleep with door open.

Baby changing - no changing facilities in the hotel in the bathrooms, would be great addition to add to rooms folding table.

View- horrible wall

Good points -

Front of house - excellent helpful
Breakfast buffet - excellent lots of variety, service was great
Rooms - spacious and clean beds comfortable

Would I go again yes
Date of stay: December 2023
Trip type: Travelled with family
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Norma A Customer Service, Atención al cliente/recepción at Hotel Colonial Barcelona, responded to this review
Responded 15 Dec 2023
Dear customer,

Thank you very much for your feedback and detailed comments. We appreciate you highlighting the excellence of our staff and breakfast, as well as your positive evaluation of the room, cleanliness, and the comfort of the beds. Regarding the air conditioning, indeed, it is not activated in December as it is a cold month in Barcelona. What is needed is heating to maintain the room within the usual standards of climate comfort. If you prefer a lower temperature, guests can adjust or disconnect it in their room. We regret that you did not inform Reception during your stay; they would have assisted you in modifying the temperature according to your personal preferences. Regarding the room, we regret that the views from the interior room were not to your liking. We confirm that our rooms do not have folding tables for changing diapers, and we apologize for any inconvenience caused. Similarly, we are pleased to know that you would return to our hotel, and we will be delighted to welcome you again.

Sincerely,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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12 - 17 of 1,106 reviews
Reviewed 5 December 2023

Typical pricey town centre hotel.
Clean, but dated, great if you like 90’s brown chipped furniture.
Beds very comfy, pillows dreadful, flat pancakes.
Hotel staff accommodating, quick ish check in.
If you need air con go elsewhere yes even in december, bit of a let down as advertised with aircon yet it’s switched off !!!
No fans, no tea or coffee in the room, switch the crap toiletries for the tea & coffee, people who stay at a four star hotel use their own toiletries ! & expect a hot drink in the morning, which is very disappointing, feels like they are cutting back as much as possible at the detriment of customers.


Room tip: If you are a menopausal lady don’t stay here, aircon switched off. No fans either
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank dawn L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elia Buen, Dueño at Hotel Colonial Barcelona, responded to this reviewResponded 12 December 2023

Dear customer,

We appreciate your comments on various aspects of the hotel. We would like to point out that Hotel Colonial is located in a large historic building and, although renovated with modern amenities, it is decorated to respect the personality and harmony of the structure. It is clear that tastes vary, and we completely understand that it may not align with your personal preferences.

We regret that you did not inform the reception during your stay about your preference for higher pillows, as they would have been more than happy to assist by providing extra pillows to ensure your comfort.

Regarding the air conditioning, indeed, it was turned off as Barcelona's climate in December is cold. We use heating to raise the temperature to standardized comfort levels, in compliance with environmental regulations for hotels of this category. For the same reason, we do not provide fans, as when summer temperatures reach the established level, the air conditioning is activated, rendering fans unnecessary. However, we recognize that the perception of heat varies from person to person, and we understand your preference for a lower temperature like that outside the hotel. We regret that it did not align with your personal preferences, and if you had informed us, we could have suggested opening the windows to quickly lower the room temperature with the cold outside.

Regarding the absence of coffee in the rooms and the toiletries you deem unnecessary, we adhere to the criteria established for 4-star hotels, in accordance with the standards set by the relevant accrediting bodies. We regret that it did not meet your preferences.

Sincerely,

Norma A.
Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2023

Our flight got us to Barcelona in the morning, so the hotel stored our bags and gave us directions to Casa Mila. We came back in the afternoon, and our bags had already been taken to our room! The room was comfortable and clean, and breakfast had a good variety of items. We left our bags after checking out to do more sightseeing the next day, and when we returned to the hotel, they called us a cab. The guys at the front desk could not have been more helpful. The location of the hotel was perfect, and would definitely would stay there again.

Room tip: They are willing to store luggage even after being checked out. We checked out at 8:30, returned at 1:30. No charge.
Date of stay: October 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank 838marilyns
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elia Buen, Dueño at Hotel Colonial Barcelona, responded to this reviewResponded 21 November 2023

Dear Guest,

Thank you! Delighted you enjoyed our service, comfy room, and breakfast. Our team is thrilled to have been helpful. We'd love to host you again at our perfectly located Barcelona hotel.

Best regards,
Melissa V.
Booking depatment

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2023

A very nice hotel, good facilities pleasant staff good room and conveniently sited near the old town and the waterfront. Excellent for a stay in Barcelona. A few points to note _
- Fridge and a kettle provided but no tea coffee or milk in the room, however a small grocery store next door
-No USB sockets so you will need an adapter
- Safe in the room but you will need to ask for the key
- No plug in the sink which many years ago was generally the case in European hotels and you took a universal plug with you but had not come across that for many decades!
If your stay does not include breakfast then you need to pay beforehand each day at reception and take the receipt in with you. Cost 12E but was an excellent spread and worth the money

Date of stay: October 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank DickL911
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elia Buen, Dueño at Hotel Colonial Barcelona, responded to this reviewResponded 21 November 2023


Dear Guest,

Thank you for your positive review! We're delighted that you enjoyed your stay at our hotel, appreciated our facilities, and found our location convenient for exploring the old town and waterfront.

We appreciate your feedback on certain aspects to note. We'll consider your suggestions regarding the amenities in the room, such as the provision of tea, coffee, and milk. Additionally, we'll explore options for USB sockets and ensure a smoother process regarding the safe and sink plug for future guests.

We're glad you found our breakfast spread excellent and worth the cost. Your feedback helps us improve our services.

Thank you for choosing to stay with us. We hope to welcome you back for another excellent stay in Barcelona.

Best regards,
Melissa V.
Booking department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2023 via mobile

Top class. Rooms, bar, restaurant etc.

Situated in the old town close to all the ancient buildings, cathedrals, churches etc.

Staff are welcoming and speak good English. All room amenities are excellent.
Stayed for one night and paid €12.00 for buffet, help yourself breakfast.

Room tip: Avoid pickpockets in the crowded back streets.
Date of stay: September 2023
Trip type: Travelled with family
Thank mickcaseywarterford
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norma A Customer Service, Otros at Hotel Colonial Barcelona, responded to this reviewResponded 27 December 2023

Dear customer, Thank you very much for your rating and for all your positive comments. Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2023 via mobile

The hotel has a great central location near the Barcelona Port. We enjoyed 3 nights there. Happy with the little balcony where we could enjoy some sunshine ☀️ in the morning. There is breakfast, didn’t try the Bfast. There is a taxi rank across the road so was quick to get to the taxi to the train station. The staff do speak good English. The prices for the location and services was worth it. I would stay again.

Date of stay: September 2023
Trip type: Travelled as a couple
Thank 116damiens
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norma A Customer Service, Otros at Hotel Colonial Barcelona, responded to this reviewResponded 29 December 2023


Dear customer, thank you very much for rating us and for your comments, positively mentioning various aspects of our hotel. We are delighted to read that you were happy on the balcony of your room enjoying the sun. We are pleased that you enjoyed your stay and that you would like to stay with us again. We would be delighted to welcome you back.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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