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“Nice hotel, good location”

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Novotel Barcelona City
Ranked #159 of 521 Hotels in Barcelona
Certificate of Excellence
GreenLeadersSilver level
Leeds, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nice hotel, good location”
4 of 5 bubbles Reviewed 8 August 2014

We are a family with 2 kids aged 14 and 11 shade for 3 nights.
For: good breakfasts, don't understand reviews about poor choice/quality there is plenty of choice. There is a sign in lifts saying when breakfast is busiest we avoided that and it was fine, no queues. Nice pool and great views, good location close to metro. We had no problem with wifi. No noise at night

Against: sofa bed quite small for 2 bigger kids to share, size of a small double bed. Pool quite cold

We had a meal on rooftop (BBQ) service was very slow but food lovely, to be fair hotel without me asking did not charge for all the meals to compensate, the magic fountains at night were a high light, the tapas restaurant in centre across the road decent food and reasonable. Buy tickets of 10 on the metro much cheaper. The cable car down to the port is a bit scary, you have to pay by cash.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Clive T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5560GM, Guest Experience at Novotel Barcelona City, responded to this review, 13 October 2014
Dear Clive,

Warm greetings from Barcelona!

First of all thank you for your comments regarding our breakfast, making our guests happy with our fresh mediterranean selection of food is very important for us.

Regarding the sofa bed we do apologise for the inconveniences we may cause to your children. Please we sure we will take this into consideration for futur stays.

During the summer period our terrace has a a lot of guests influx due to the nice weather, so that it is why you may experienced a slow service. We are working on this in order to avoid these problems.

Thank you one last time for telling us your experience at Novotel Barcelona City. We hope to welcome you again soon.

Kind regards,
José Carlos Rubio
Guest Experience
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,398 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (292)
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Lurgan
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 bubbles Reviewed 6 August 2014 via mobile

The minute we entered this hotel, we knew it was not going to be good. The bad smell and poorly decorated lobby and cheap fittings spoke volumes. We went to our room and the bad smell pervaded even here. The room was very poorly fitted out with absolutely no luxuries, plastic cups and very poor toiletries. The fitting over the bath plug was faulty and I suffered an injury to my hip. The manager was extremely pleasant, it was not her fault that the hotel was so awful. We were given a complimentary meal, which was good. The breakfast resembled a rugby scrum and was very poor quality. The pool on the roof was tiny and dirty. When we asked for an ice bucket, it was refused. The lifts were crowded, smelly and slow. We had to check out and book another hotel. All in all, this is a very poor quality hotel and not for the discerning traveller.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ailis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5560GM, guest experience at Novotel Barcelona City, responded to this review, 8 August 2014
Dear Mr Ailis,
Thank you for taking the time to tell to Tripadvisor about your experience at the Novotel Barcelona City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures in the bath to address the problem and prevent future occurrence with other guests.
We had a meeting with our Housekeeping and Technical Departments in order to improve the situation.
As you can read by other users our hotel is well appreciate. Also you can read that Novotel Barcelona City is a Family Hotel as Novotel arround the World. We are deply sorry that your experience did not met your expectations.
About the Ice bucket we are really sorry about your comment in Tripadvisor because every day at 6 o'clock in the afternoon we have put into the room the bucket (as required).

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
If so, please do not hesitate to contact me directly in order to prepare your stay. My mail is h5560-cc@accor.com

Sincerely,

Bárbara CRZ
Quality Experience
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Ankara, Turkey
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

+ Breakfast, children playing area, location (near Torre Acbar, seven minutes walk to the Glories metro station, one minute to the Tram station, Glories shopping center is just acroos the street). Manager was nice, she is client and solution focused.
- Reception personel and their manner, wifi (free but there was no connection!). Superior rooms means standart rooms in this hotel!

Room Tip: Trick: It is on the route of "City Bus" but not "Bus Touristic". Be aware of to...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Nesrin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5560GM, Guest Experience at Novotel Barcelona City, responded to this review, 13 October 2014
Dear Nesrin,

I am grateful for receiving your feedback about your stay.

It is always pleasant to know that our hotel met your location expectations so you enjoyed your trip in Barcelona.

Otherwise, I do apologise because the wifi and the room standart did not meet your expectations. Please be sure that we will take this into consideration to avoid problems in the future.

Kindly yours,
José Carlos Rubio
Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, UK
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

Perfect for families.
Good: Room spotlessly clean, Views, Pool, breakfast, pool bar, food quality, shopping centre across the road, metro station close, tram close, super helpful and friendly staff.
Not good: Long waits for lift, not enough X-boxes
I will stay here again without hesitation when next in Barcelona.

Room Tip: High up, away from lifts
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Bossies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5560GM, Guest Experience at Novotel Barcelona City, responded to this review, 9 October 2014
Dear Bossies,

Greetings from Barcelona!

Thank you for your comments about our establishment, this helps us to improve our service.

Regarding about the lifts and the X-box, during summer period we have high occupancy. But please be sure that we will take your comments into consideration in order to provide a solution for the long waits.

With best regards,
José Carlos Rubio
Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Barcelona City

Property: Novotel Barcelona City
Address: Avenida Diagonal 201 | (entrada por calle Granada), 08018 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Poblenou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Green Hotel in Barcelona
#51 Family Hotel in Barcelona
#77 Business Hotel in Barcelona
#114 Luxury Hotel in Barcelona
#116 Romantic Hotel in Barcelona
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Barcelona City 4*
Number of rooms: 264
Official Description (provided by the hotel):
The 4-star Novotel Barcelona City Hotel has 264 rooms (including 22 suites) and is located right in the heart of the city on Avenida Diagonal (one of the city's main streets), next to Plaza Glòries and 55 yards (50 m) from the Jean Nouvel Tower. The hotel features a Claravía restaurant, a bar, 6222 sq. ft (578 m2) of meeting rooms, an outdoor pool on the terrace with panoramic views of Barcelona and a fitness center. Easy access to the hotel via Ronda de Dalt and Ronda Litoral. (The swimming pool is open only from 1st June to 20th September 2011) ... more   less 
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Also Known As:
Novotel Barcelona City Hotel Barcelona
Novotel Barcelona City Catalonia

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